Aqara Home User Reviews

Aqara Home
Aqara Home
Aqara Software Service Co.,Ltd.

Customer Experience

Positive experience41.7% of reviews
Neutral11.5% of reviews
Negative experience46.8% of reviews

~ Based on 1,467 written reviews from the US App Store.

What users say

Is Aqara Home Safe?

Aqara Home appears safe based on user ratings. AppsHunter Safety Score for Aqara Home is 94/100.

This assessment is based on 6,733 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.9% of ratings point to a safe experience
1.2% of ratings suggest some concerns
4.9% of ratings point to a risky experience

~ Based on 6,733 App Store ratings for Aqara Home.

Is Aqara Home Legit?

Aqara Home appears to be a legitimate app. AppsHunter Legitimacy Score for Aqara Home is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Сигналы присутствия

Датчик присутствия через синхронизацию сцен и сигналов отображает присутствие ровно одну минуту. Раньше было всё нормально. Исправьте. Датчик FP2, хаб M3

Don’t buy

This is one of the worst device I have ever used.

I never get a notification when a package is left or if someone is at the door.

Oh don’t talk about trying to access the live video while being out of the house. It doesn’t load says failed to load.

I wanted a 24hr camera (and app), not a part time one.

I won’t be buying a Aqara product again. The doorbell and app are rather too partial to ‘Network Errors’ for my liking — which is a brilliant name for an error considering everything else on that network is working perfectly.

2 stars — because it’s a good product when it works. It just always likes to discover a Network Error whenever I need it the most.
Show more

Ios26.3

The apple home is now completely blurry and constantly stops and starts, nothing is getting recorded since the update

Latest version won’t open. Loads most of the way then crashes

Usually reliable app that works well, but, since the latest update, it won’t fully open.
Hopefully this will be fixed soon.
iPhone 14 running current version of iOS.

Latest version broke

Last update (4d ago) broke the app completely. Can’t even open app. It just crashes.

App crashes on launch

App used to be great…now can’t even launch app before it crashes. Aqara you need to fix this ASAP

App crashing

In the last update the app does open-it crashes instantly as soon as we open it

Crash-Zika

Unusable. Crash once you open it.

6.3.7 crashes on startup

Can’t use the app at all after this latest update!!!

App constantly crashes after last update

Come on testers - do better!

Latest version immediately crashes if WiFi is enabled on phone

There’s no way to contact support 🙄

Broken Apple HomeKit features on 4.5.45 firmware

I recently purchased Aqara G100 mainly for the Apple Homekit integration. So the device unit originally shipped with firmware 4.438 had all features working smoothly in Apple Homekit except for the flipping the image 180-deg that can only be done in the Aqara app. But, everything went downhill after I updated the firmware to 4.5.45 and lost all features such as Recording Audio, Night Vision, Spotlight. Who knows maybe more that I’m not aware of. So for just the Apple Home integration reason I rate this product as 1 Star. Maybe this is the direction that Aqara wants to go so that its products remain within Aqara app and not being controlled by Apple Home. In that, I must decline.
Show more

DO NOT UPDATE ON IPAD

Updated to the latest version (6.3.7) now the app won’t open on my iPad, you get the splash screen then it quits back to springboard within a second, unable to view my cameras now, useless!!!

Not user friendly

App crashes constantly, very non user friendly, don’t want to have 6 digit pin to unlock and there’s no option to change that.

App crash

The latest version will appear crash when open app

Update Constant Crashing

Updated the app to the latest software and the app now crashes as soon as it opens. Can’t use any of the features on the app. I would have expected better from a company the size of Aqara. Absolute shambles.

Latest Update Crashes Cannot Open App

Current update for 7/22/2026 crashes with latest version of iOS 26. Not sure what but please revert back.

Crashing App

New update crashed the app but before that all good

Beware: update crashes on launch

This update crashes on launch.