Delays all the time
Expect delays all the time. They will show your dropoff as a certain time and then change it to more than 30 mins later
Algorithm sucks
Not the best reliable for on time traveling even if you planning ahead a time my hour. Plan for a 2 hour trip
It’s okay but….
I’m really happy this app exists and works very well I have not had any problem with the app.
The problem comes with how it works, requesting is not the problem, once they pick you up your destination can be from 20 minutos to up 1 hour and 30 minutes!! Which is just insane, it does tell you to plan ahead of time and to calculate but when one trip can be 20 minutes and the next day it’s more than an hour there’s no way you can calculate correctly.
The problem comes with how it works, requesting is not the problem, once they pick you up your destination can be from 20 minutos to up 1 hour and 30 minutes!! Which is just insane, it does tell you to plan ahead of time and to calculate but when one trip can be 20 minutes and the next day it’s more than an hour there’s no way you can calculate correctly.
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Never give your money to via
Via does not respect time there’s no reason you should leave 10mins ahead of time to meet your via driver and then when you arrive to your pickup you end up having to wait another 10 minutes while the app is still saying ride is 2 minutes away. In addition when you do get in the ride it will say arrival 10:30 and then you don’t get there until 11:00 this app is bs
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This needs to go
I have nothing but bad negative feedbacks for this thing that I’m not even gonna bother to share with. Just drop this app all together. We’ll find a way to survive without it. This thing has no redeemable qualities. Cheapest pickup anyone could find. There’s no excuse for service to be this bad.
Not worth it!
I never write reviews, but I’ve been having issues with Via for a while now & have to write about it. Last year I used this app to get rides to school, but now I can’t get a ride for the life of me. When I try to get a ride to work, it takes up to an hour & a half to get picked up & dropped off which is really frustrating because it used to not be that way. I shouldn’t have to try to get a ride two hours before my clock in time at work if I can even get a ride in general.
Edit: It’s been a few months and I wanted to give via a try again because uber is expensive…worst decision. My driver has been sitting in one spot for over 20 minutes, but if I cancel the ride then I have to pay $36??? That’s actually ridiculous!! Way more than I would have to pay for an uber!
Edit: It’s been a few months and I wanted to give via a try again because uber is expensive…worst decision. My driver has been sitting in one spot for over 20 minutes, but if I cancel the ride then I have to pay $36??? That’s actually ridiculous!! Way more than I would have to pay for an uber!
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New fare is bs
I might as well switch to Uber if I am going to be charge $8 to go 7-8 miles away. This is why people should have attended the meeting to address this. Absolute bs
Don’t download unless desperate
This app has gave me terrible drivers with the bare minimum standards of road safety . I had the worse experience and each time I try to give it another chance it always ruins my week for how terrible the via vehicles are and how bad the drivers are. Again for 3-5 dollars it seems okay but only my last option
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Don’t waste your time
If I’m being honest, I despise via. I’ve been taking beer for about a year given that I’m 19. I don’t have my license just yet however I am in the process of getting it and let me tell you via is just about the worst review. I have ever left on an app. First of all in the app you’ll book a ride and it will tell you your your driver will be here in 20 minutes from where I live in from where the vehicle picks me up. It’s an eight minute walk. So of course I’m gonna leave about 10 minutes early to make sure I’m on time to the via however, as I’m walking the time will change from 10 minutes to 15-18 minutes. So that extra five-ish minutes I could have been doing something else that I did not prioritize to catch the via…. Secondly, about ride times, when you book the app, it’ll tell you your arrival is maybe 12 but then 12 comes around and your vehicle still isn’t here now it’s 12:05 they still aren’t here and all the time has changed to 12:10. Their timing is so inaccurate!!!! Third their app for the drivers is horrible. It’s very often and repetitive that the drivers will have to make constant U-turn and circles because the app is telling them to go in One Direction and it’s the complete opposite direction from where they need to be. They have the audacity to charge more for rides. Given that the Rides are cheaper then uber it’s like a slap on the face from via saying “we’re cheap” we don’t have to be considerate of you time …. But we have to be considerate of there time or we get left….. speaking of being unleft the drivers about 7/10 are unfriendly. If you can afford a UBER DO IT. Via is not for those using it to get to work or school…. Just so ignorant
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Vans Rarely Available, ESPECIALLY Near Centreport
What’s the point of offering this god awful service if there’s never any vans available? I rely on this to get to and from to work and I have to resort to expensive Ubers and Lyfts because this app never has any vans available. Arlington needs to just get over it and vote the public transportation in because this is abysmal.
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Complaint
What’s the point of via’s if they’re almost never available.
Thanks so much!!!
You saved me from being late!!!
Ignore the Real-time Tracking!
Nov 10, 2025
This is regarding the Handitran service side of the app only
It’s been well over a year since we’ve used this service, and it was called Via then, so this is the first time under the new title (new company as well?) of Arlington Transportation.
Scheduling rides is very easy and straightforward, even though it usually has to be done at least a day or two in advance. But for Handitran service that is expected and generally not a problem.
We were given a 30 minute window for when the driver will be picking us up, which is just fine.
If they had just stopped there, this would be a five star rating. But no…
Someone decided to add real-time driver tracking on a map, just like all the other driving apps, and whoever decided to do that didn’t know what they were doing!
When we looked at the driver tracking, it showed him arriving at the far end of that 30-minute pick up window, so we were taking our time. Then the doorbell rang! You guessed it! It was the Handitran driver!
As we are standing there talking, I get a notification from the app that said our driver was 30 minutes away!
The driver explained that you simply cannot trust the map tracking in the app, or it’s notifications, and just be ready by the beginning of the half hour window we were given.
Good to know!
No other driving or delivery app, not even the old Via app, has had this problem for us for Years & Years! Only the Arlington Transportation app! They stand alone in not getting this foundational functionality of the entire thing done, in all this time. They need to simply remove that part of the app!
Meanwhile, ignore it and be ready by the pick up window time, and you’ll be fine
This is regarding the Handitran service side of the app only
It’s been well over a year since we’ve used this service, and it was called Via then, so this is the first time under the new title (new company as well?) of Arlington Transportation.
Scheduling rides is very easy and straightforward, even though it usually has to be done at least a day or two in advance. But for Handitran service that is expected and generally not a problem.
We were given a 30 minute window for when the driver will be picking us up, which is just fine.
If they had just stopped there, this would be a five star rating. But no…
Someone decided to add real-time driver tracking on a map, just like all the other driving apps, and whoever decided to do that didn’t know what they were doing!
When we looked at the driver tracking, it showed him arriving at the far end of that 30-minute pick up window, so we were taking our time. Then the doorbell rang! You guessed it! It was the Handitran driver!
As we are standing there talking, I get a notification from the app that said our driver was 30 minutes away!
The driver explained that you simply cannot trust the map tracking in the app, or it’s notifications, and just be ready by the beginning of the half hour window we were given.
Good to know!
No other driving or delivery app, not even the old Via app, has had this problem for us for Years & Years! Only the Arlington Transportation app! They stand alone in not getting this foundational functionality of the entire thing done, in all this time. They need to simply remove that part of the app!
Meanwhile, ignore it and be ready by the pick up window time, and you’ll be fine
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Does VIA read these reviews?
I left a very detailed review of this app & service within weeks of using the service & it was not posted so I’ll try again: Arlington TX is the largest city in the country w/o a public transportation system. Allegedly lawmakers want to keep the riff raft out that public buses bring in. I don’t blame them but the Jokes on them bc I’ve taken plenty of VIA rides here in Arli with homeless/addicts & they smell or have no social awareness. this service is unreliable, you are on their time, support has the comprehension of 10 yr olds, babies/toddlers/small children are charged full price, curb to curb with no direction to get there is insane, drivers are annoying half of the time & treat the vehicle like it’s their personal car listening to their choice of music- drivers pay to rent the van so maybe that’s why but it’s not the passengers fault. Drivers also seem to be partially blind or ignorant-such as yelling “you have to have a car seat!” Literally while you’re holding it? I could go on & on but I have to jump back on the app to try & get to the store for water for my family.
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Terrible App
Bad eta projections. Distances too far, unprofessional drivers, misleading arrival times
Good luck
I've used this app before and at first it was an accurate and affordable way to transport somewhere but NOW....good luck getting to work on time or good luck not being carsick. Unless youre not in a rush and you can handle sorts of people in the same van as you....GOOD LUCK
App issues
The has a lot of issues and sometimes that routing is bad.
This not a transportation APP
Rough drivers, music loud, they drop you wherever they are please, I was even dropped 0.5 miles after the destination point.
2 drivers were extremely nice other than that meh
Don’t run everyday, nor weekends, neither after 9 pm.
The ETA isn’t reliable due to the routing of the drivers, the app itself add stops at its own discretion.
Sometimes is almost impossible to find a car in between 2 and 4 pm on weekdays.
I got the monthly pass and I have used it probably half of it due to lot of restrictions, no cars, no drivers, service not available in your area even though I’m in Arlington.
Don’t get it
2 drivers were extremely nice other than that meh
Don’t run everyday, nor weekends, neither after 9 pm.
The ETA isn’t reliable due to the routing of the drivers, the app itself add stops at its own discretion.
Sometimes is almost impossible to find a car in between 2 and 4 pm on weekdays.
I got the monthly pass and I have used it probably half of it due to lot of restrictions, no cars, no drivers, service not available in your area even though I’m in Arlington.
Don’t get it
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Not worth it!
I never write reviews, but I’ve been having issues with Via for a while now & have to write about it. Last year I used this app to get rides to school, but now I can’t get a ride for the life of me. When I try to get a ride to work, it takes up to an hour & a half to get picked up & dropped off which is really frustrating because it used to not be that way. I shouldn’t have to try to get a ride two hours before my clock in time at work if I can even get a ride in general.
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Pickup locations are horrible
The locations are terrible and far from the addresses.The drivers ride past me and others to go these stops not taking into consideration of traffic and the drivers won’t answer the phone then cancel while ppl are waving them down. One driver opened the door to let someone out and the person he was picking up was getting in and the driver was dragging the passenger saying he wasn’t picking him up just to move a little to the actual pickup spot(which was a foot or 2 away). These drivers don’t use common sense and the pickup locations should be marked with an actual address or something before someone gets hurt physically.
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