Arriva Bus App clashes with Apple Pay Wallet
I have reported this issue a few times now but no resolution has been forthcoming - the app will clash with my Apple Wallet App when trying to scan my M-ticket on some of Arriva buses. I have been told by Arriva “Turning off the NFC settings would help this stop happening, as it isn't something we can do to stop it from happening, as the NFC is built into the firmware of your mobile device”, whereas everyone knows it’s not possible to turn off NFC on an iPhone. It needs sorting out - the developer ought to request “Suppress Apple Wallet” certificate from Apple to prevent this clash from occurring.
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Mostly excellent
After a number of iterations, this version is a great improvement on some of the older versions. I think the map is clear and the bus locations and direction easy to see. I find the interface intuitive and easy to navigate. Of course, not all is perfect! For some reason some of the buses I use (around Derby) are marked as Cancelled when they are not! Also the tracking isn't 100% as buses can appear and disappear from the map. Also, as someone else pointed out, if you tap on a bus on the map I would like to be taken to the bus stop list showing both where the bus is and where I am waiting.
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Live tracking works most of the time but not enough
You can’t say it’s live tracking if the bus doesn’t turn up , the number 2 just doesn’t turn up sometimes. Ariva has been running buses for 46 and can’t figure out how to get a bus to where it’s supposed to be on time , how can it be called live tracking if the bus is due but there isn’t one within 30 min of me.
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Confusing, stressful and complicated to use
The updated Arriva bus app is significantly more complicated and less user-friendly than the previous version.
Instead of making it easier to plan journeys, it now focuses heavily on ticket zones and areas, which makes simple trips from one location to another confusing and unclear. The journey planner also frequently shows errors or fails to load routes, which adds further frustration when trying to plan travel.
For everyday users, especially those who just want to quickly check a route and buy a ticket, the app no longer feels intuitive or practical. It requires more time and effort to complete tasks that used to be straightforward.
Using this app has caused me a lot of stress and I can’t even purchase tickets on it, as it gives me anxiety on the possibility of accidentally purchasing the wrong tickets or not all tickets I need.
A simple and very clear design/lay out focused on clear journey planning (A to B) rather than zones would make a huge difference and improve accessibility for all passengers.
Instead of making it easier to plan journeys, it now focuses heavily on ticket zones and areas, which makes simple trips from one location to another confusing and unclear. The journey planner also frequently shows errors or fails to load routes, which adds further frustration when trying to plan travel.
For everyday users, especially those who just want to quickly check a route and buy a ticket, the app no longer feels intuitive or practical. It requires more time and effort to complete tasks that used to be straightforward.
Using this app has caused me a lot of stress and I can’t even purchase tickets on it, as it gives me anxiety on the possibility of accidentally purchasing the wrong tickets or not all tickets I need.
A simple and very clear design/lay out focused on clear journey planning (A to B) rather than zones would make a huge difference and improve accessibility for all passengers.
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Response from developer
Hello, we’re sorry that using the app has felt overwhelming and difficult. feedback around clarity and ease of use is very important as we continue improving. - Cade
DO NOT DOWNLOAD
Abysmal and Minus 5 Stars - Yes the bus has timetables but that’s it. There’s no live tracking of bus services therefore it’s Completely useless! I live in an area where there’s only two busses an hour and not having track ability is absolutely pointless to me! Bring back the old app!!!!!
