Quite bad
This app is so unbelievably bad it feels intentional, like a joke or a scam. It’s worked about 1 out of 6 cab rides for me. Astonishing that it’s still in circulation. If you drive a cab, avoid it. There are other options that actually work reliably.
Simply doesn’t work
When I try to sign in it says “phone number already in use”. It must think I’m trying to make a new account.
But I’m not, and I can’t get it to understand I’m trying to sign in to an existing account.
But I’m not, and I can’t get it to understand I’m trying to sign in to an existing account.
Avoid Arro in NYC
Terrible customer service. Mobile app has a lot of glitches. Avoid using it.
Spies on you and sells your data
Requires your location even when you’re in a taxi. Curb doesn’t, so the only explanation for Arro needing it is that it sells your location data to advertisers and the government. Super sketchy and should be illegal if it’s not already.
Doesn’t let you sign in
It won’t text you a code to your phone number, so you can’t sign in. Useless.
Not friendly for vision impaired
Impossible to use because you have to see a small number on screen in a shaking moving vehicle. Please introduce linking via QR code or something better for low-vision individuals.
Useless, deleted
Fix the app, useless, can’t create a profile, I’m assuming because I have an existing profile on the phone but there’s no option to reactivate that profile. Curb is the model you guys need to learn from, hire some people who can code.
Terrible: impossible to log in
I’ve tried many times in the back of a cab, but this system won’t respond, says it’s sending me a text to log in but doesn’t. Even cab drivers say it’s useless. Giving up.
Can’t log in
Can no longer log in with my email and password. Removed the option. Ridiculous. I don’t want to give you my phone number so you can spam me either. Bye.
Creepy Data Seller
You don’t need my location for me to pair and pay while in a taxi. Curb works just fine without it. My only conclusion is this app spies on its users and sells their location data. I use the app when Curb doesn’t work, but I always disable location data as soon as paired. Other users should too.
Don’t trust this developer.
Don’t trust this developer.
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Good app
Can be updated a bit more competitively but overall good app
Get out of the business
Your app cannot manage to send simple text messages. Please save everyone the headache and get out of the business.
Crashes constantly
The app crashes about 90% of the time when launched (iPhone running iOS 26.1. Other than that, it works well.
Worst app ever
Totally ineffectual / map doesn’t load / paying while riding in a taxi is a gamble and like every casino on EARTH the HOUSE ALWAYS WINS
Unable to Use
I just keep getting an error “Unable to Create Account”. This is not an intuitive interface. The buttons for Next and Done use a grayscale that would normally indicate that the buttons are not available to Tap.
Best way to get around in NYC!
This app is super convenient and works well when traveling in the city. I love how you can use it to call a cab or after you’ve hailed a cab down on the street. It’s straight forward and easy to use. Would reccomend!
Normally good- but keeps crashing
App keeps crashing- i can’t access my receipt! I’ve done the update and when i go to “my ride” it immediately shuts down!
Very bad? Awful? Worst app ever?
Can’t log in - and password reset does not work. Or anything else about this app. Infuriating
Does not work.
Should be removed from here
Useless app
Unusable. Can’t sign-in. Don’t receive emails to initiate account set up. Makes you only want to take Curb taxis.
