Deactivated for no reason!
I worked almost daily 4 months straight for Waitr/ASAP. I was making very good money with it and I made it my main source of income. I ended up going on vacation for a week. I came back only to find my account had been deactivated for no actual defined reason and I was literally told that they deactivate me whenever they wanted to for no actual reason bc that’s what the terms and agreements said. I had great ratings but a low acceptance rate only because I wanted to take the higher paying orders such as $10+ (because who wouldn’t). That was the only problem I could see with my work. Delivery logistics doesn’t even have an actual phone number to call. You have to email them and they will get to you when they feel like it. I looked it up and many other ppl have had the same problem as me. Also a huge con is the app being so weird to use especially because it doesn’t take actual time into account or leave any time fire waiting for the order, traffic delays, or etc. All I can say is they can do better.
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Horrible customer service
This app does not allow you to finish one order. When you were trying to complete one order and they sent you another order it intercepts the work you’re doing on that order if you take a picture it automatically deletes the picture. This app expects you to go 10 to 15 miles for six dollars per delivery if you were going past 5 miles it shouldn’t only be six dollars per delivery. I live in Pineville Louisiana, which is neighboring cities with a Alexandria Louisiana. They will ask you to go to a Alexandria Louisiana for six dollars and have to deliver it all the way back to Pineville and it’s unfair and it is like highway robbery. I look forward to in the future a lot of lawsuits with the federal trade commission with this app. You driving, non-diverse areas. You’re not see you accidentally pool in the wrong driveway. Guns are being pulled out on you. It’s not worth your life or your gas for the mileage on your vehicle.
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Please REBUILD THIS APP.
Most of the delivery times are already expired when I pickup the orders and the time don’t automatically adjust so in my orders they all say “later than expected” when they were already late when I accepted.
There’s also no way to update the order status. Many restaurants are still making the food when we arrive and our delivery times REMAIN the SAME regardless of having long restaurant waits.
The notifications are OVERKILL. Yesterday I received 104 notifications from asap and most of these were received while I’m already using the app and working, very inconvenient and unneeded. I know I can turn off notifications completely, but I shouldn’t have to. Makes me not want to use the app at all.
And once we decline an offer, they keep sending us the same offer we rejected. I rejected the same offer 4 times yesterday before just turning off the application. They terminate accounts for low acceptance rates but send us the same order we’ve already declined multiple times, and our acceptance rate plummets as a result.
Maybe add the option for us to select a reason WHY we won’t accept the order and get to know the drivers more; instead of forcing the orders on us after we decline it.
I can see why people enjoy the other gig apps more. This technology needs a major upgrade. Using this app feels like I’m in the year 2000. Spend a little more money to make a better application and your overall business will flourish.
There’s also no way to update the order status. Many restaurants are still making the food when we arrive and our delivery times REMAIN the SAME regardless of having long restaurant waits.
The notifications are OVERKILL. Yesterday I received 104 notifications from asap and most of these were received while I’m already using the app and working, very inconvenient and unneeded. I know I can turn off notifications completely, but I shouldn’t have to. Makes me not want to use the app at all.
And once we decline an offer, they keep sending us the same offer we rejected. I rejected the same offer 4 times yesterday before just turning off the application. They terminate accounts for low acceptance rates but send us the same order we’ve already declined multiple times, and our acceptance rate plummets as a result.
Maybe add the option for us to select a reason WHY we won’t accept the order and get to know the drivers more; instead of forcing the orders on us after we decline it.
I can see why people enjoy the other gig apps more. This technology needs a major upgrade. Using this app feels like I’m in the year 2000. Spend a little more money to make a better application and your overall business will flourish.
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Has potential, but needs a lot of work
It seems like ASAP orders pay more on average than orders I get via DoorDash or Uber. I also get fewer fast food orders, which is definitely a plus. Pretty much everything else has been a disappointment.
My opinion is if you can’t have a great app, you should have great customer service and vice versa. I shouldn’t be the one to say it, but phone support for a driving gig is kinda imperative. If I have an issue with my order, I’m forced to pull over and have a text conversation and waste precious time. BUT, if they have an issue with your order they can call you. Just swell!
I’ve had ten deliveries and only two of them have been delivered on time, and only by a couple of minutes. The other eight have been anywhere from 15 to 40 minutes late because the delivery time had already expired when I received the order. How long can that continue before customers jump ship?
My opinion is if you can’t have a great app, you should have great customer service and vice versa. I shouldn’t be the one to say it, but phone support for a driving gig is kinda imperative. If I have an issue with my order, I’m forced to pull over and have a text conversation and waste precious time. BUT, if they have an issue with your order they can call you. Just swell!
I’ve had ten deliveries and only two of them have been delivered on time, and only by a couple of minutes. The other eight have been anywhere from 15 to 40 minutes late because the delivery time had already expired when I received the order. How long can that continue before customers jump ship?
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Didn’t Get the Chance
I downloaded the app sign up created my account put all my bank stuff in and then when I tried to sign in it said my password wasn’t correct. So I was like dang I know that’s right…I just made it. So I keep trying and never worked, tried resetting password but couldn’t because the reset email never came to my email lol smh. Tried to contact customer support and that has been 2 weeks ago. So I give up. Never got to use the app one time
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