Deactivated for no reason!
I worked almost daily 4 months straight for Waitr/ASAP. I was making very good money with it and I made it my main source of income. I ended up going on vacation for a week. I came back only to find my account had been deactivated for no actual defined reason and I was literally told that they deactivate me whenever they wanted to for no actual reason bc that’s what the terms and agreements said. I had great ratings but a low acceptance rate only because I wanted to take the higher paying orders such as $10+ (because who wouldn’t). That was the only problem I could see with my work. Delivery logistics doesn’t even have an actual phone number to call. You have to email them and they will get to you when they feel like it. I looked it up and many other ppl have had the same problem as me. Also a huge con is the app being so weird to use especially because it doesn’t take actual time into account or leave any time fire waiting for the order, traffic delays, or etc. All I can say is they can do better.
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Horrible customer service
This app does not allow you to finish one order. When you were trying to complete one order and they sent you another order it intercepts the work you’re doing on that order if you take a picture it automatically deletes the picture. This app expects you to go 10 to 15 miles for six dollars per delivery if you were going past 5 miles it shouldn’t only be six dollars per delivery. I live in Pineville Louisiana, which is neighboring cities with a Alexandria Louisiana. They will ask you to go to a Alexandria Louisiana for six dollars and have to deliver it all the way back to Pineville and it’s unfair and it is like highway robbery. I look forward to in the future a lot of lawsuits with the federal trade commission with this app. You driving, non-diverse areas. You’re not see you accidentally pool in the wrong driveway. Guns are being pulled out on you. It’s not worth your life or your gas for the mileage on your vehicle.
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Please REBUILD THIS APP.
Most of the delivery times are already expired when I pickup the orders and the time don’t automatically adjust so in my orders they all say “later than expected” when they were already late when I accepted.
There’s also no way to update the order status. Many restaurants are still making the food when we arrive and our delivery times REMAIN the SAME regardless of having long restaurant waits.
The notifications are OVERKILL. Yesterday I received 104 notifications from asap and most of these were received while I’m already using the app and working, very inconvenient and unneeded. I know I can turn off notifications completely, but I shouldn’t have to. Makes me not want to use the app at all.
And once we decline an offer, they keep sending us the same offer we rejected. I rejected the same offer 4 times yesterday before just turning off the application. They terminate accounts for low acceptance rates but send us the same order we’ve already declined multiple times, and our acceptance rate plummets as a result.
Maybe add the option for us to select a reason WHY we won’t accept the order and get to know the drivers more; instead of forcing the orders on us after we decline it.
I can see why people enjoy the other gig apps more. This technology needs a major upgrade. Using this app feels like I’m in the year 2000. Spend a little more money to make a better application and your overall business will flourish.
There’s also no way to update the order status. Many restaurants are still making the food when we arrive and our delivery times REMAIN the SAME regardless of having long restaurant waits.
The notifications are OVERKILL. Yesterday I received 104 notifications from asap and most of these were received while I’m already using the app and working, very inconvenient and unneeded. I know I can turn off notifications completely, but I shouldn’t have to. Makes me not want to use the app at all.
And once we decline an offer, they keep sending us the same offer we rejected. I rejected the same offer 4 times yesterday before just turning off the application. They terminate accounts for low acceptance rates but send us the same order we’ve already declined multiple times, and our acceptance rate plummets as a result.
Maybe add the option for us to select a reason WHY we won’t accept the order and get to know the drivers more; instead of forcing the orders on us after we decline it.
I can see why people enjoy the other gig apps more. This technology needs a major upgrade. Using this app feels like I’m in the year 2000. Spend a little more money to make a better application and your overall business will flourish.
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Has potential, but needs a lot of work
It seems like ASAP orders pay more on average than orders I get via DoorDash or Uber. I also get fewer fast food orders, which is definitely a plus. Pretty much everything else has been a disappointment.
My opinion is if you can’t have a great app, you should have great customer service and vice versa. I shouldn’t be the one to say it, but phone support for a driving gig is kinda imperative. If I have an issue with my order, I’m forced to pull over and have a text conversation and waste precious time. BUT, if they have an issue with your order they can call you. Just swell!
I’ve had ten deliveries and only two of them have been delivered on time, and only by a couple of minutes. The other eight have been anywhere from 15 to 40 minutes late because the delivery time had already expired when I received the order. How long can that continue before customers jump ship?
My opinion is if you can’t have a great app, you should have great customer service and vice versa. I shouldn’t be the one to say it, but phone support for a driving gig is kinda imperative. If I have an issue with my order, I’m forced to pull over and have a text conversation and waste precious time. BUT, if they have an issue with your order they can call you. Just swell!
I’ve had ten deliveries and only two of them have been delivered on time, and only by a couple of minutes. The other eight have been anywhere from 15 to 40 minutes late because the delivery time had already expired when I received the order. How long can that continue before customers jump ship?
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Didn’t Get the Chance
I downloaded the app sign up created my account put all my bank stuff in and then when I tried to sign in it said my password wasn’t correct. So I was like dang I know that’s right…I just made it. So I keep trying and never worked, tried resetting password but couldn’t because the reset email never came to my email lol smh. Tried to contact customer support and that has been 2 weeks ago. So I give up. Never got to use the app one time
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Deactivated
They terminated my contract without warning. Got the email today and I have been doing orders for approximately 2 years. There is not a number to contact. Sometimes I got the released orders and never the recommended. I did really well the last couple weeks. I have been doing everything right and not had any complaints. I wish I could not even leave a star. They just need to do away with ASAP and they need to file for bankruptcy. Too many people getting deactivated due to being late on orders and it’s going under. Not a great way to treat hard working people who are trying to make a living. Waitr was great but this ASAP needs to go.
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Crashes on photo , can’t see map
In short app doesn’t seem to process taking photos for delivery confirmation very well. That wouldn’t bother me so much, but there also seems to be no way to get around taking a photo to complete a delivery.I don’t think I have had a delivery that asked for photo where the customer didn’t just come out and get the food anyway. I am not knocking on doors, they are literally coming and getting the food When I get there. there needs to be someway to skip photos. I don’t know if this is the case on other phones, but on an iPhone 6, I don’t think I can even see a full quarter inch of map at the top of the screen, and trying to scroll down does nothing. It gets really difficult to plan trips or whether or not I should accept an offer when I can’t get an idea of where the pick up drop off points are relative to where I am. The mileage estimates also seem kind of suspect to me. This app just doesn’t feel really fleshed out.
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Proof of Delivery awkwardness
I think customers need better explanations of what proof of delivery is. At this point, I’m awkwardly having to explain to customers that I need to take a picture of the food in their hand to prove to them that I’ve delivered it. It’s weird for everybody involved.
Do NOT drive for them (deactivated after hurricane Ian)
Horrific experience as a driver for them. They don’t have good support for drivers. Long story short: I was deactivated without reason. I am a top driver for every food delivery app but this is the only one I had an issue with. Support will not contact you or inform you of any issues with customers who are trying to scam, they will just deactivate you and they don’t need a reason to as we are independent contractors. Stay Away as a driver, it’s not worth wasting your time! I’m now driving fully for “Deliver That.” Amazing catering app and amazing support staff!! Doordash, Uber Eats (also owns postmates, seamless), Grub Hub. With these you can’t go wrong. They deactivated me after hurricane Ian decimated this area!!!!! They don’t care!!! Do not work for them!! Horrific company!!
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Response from developer
We're very sorry you had issues, this is not the experience we want our drivers to have! We'll continue to improve but should you have any other concerns please contact us at: drivers@deliverylogistics.io
Notifications aren’t acceptable to me
I like this app in so many ways but one thing I have a problem with is the Notifications. I will get all notifications to my phone but the only ones that sound are the ones I receive when I have the app opened. I have literally been on my phone reading articles while waiting for deliveries and never seen a notification for multiple orders on multiple occasions. I then began to look in to why that was, and I came to find it only sounds or shows an alert when I have the app opened on my phone. So 4 out of 5 stars from me.
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Response from developer
Hi RonaldCB, and thank you so much for letting us know you had a great experience with ASAP! We look forward to sharing this feedback with our team and improving for you!
Proof of delivery photo too long to upload.
System on proof of delivery is awkward and not customer friendly. Photo takes long time to upload and sometimes freezes up on iPhone. Drop Off instructions are not clear. Text customer and proof of delivery does not flow. Does proof of delivery photo get sent to customer? If the photo freezes how long does it take to get it to the customer if it’s freezing on my end? What if customer is at the door before proof of delivery photo is taken? Is that all that is needed? If it just says text customer does that mean leave at the door. You all need to pretend you are a driver before launching an update!
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Can’t even go online now
Everytime I try to turn it on it just stays loading also not long ago they deactivated for being inactive. But they don’t h e enough deliveries in my area to make them a priority. Either way that clearly shows they lie when they say make your own schedule and be your own boss. They did reactivate me once I said this to them but now I can’t even go online.
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Can’t add my banking information
OK for me this app it’s kind of I gave it a three rating I’m can’t even answer my banking information because the link button covers the account number what I’m supposed to put that out so I could I enter my routing number but when it comes to my account number the link but it is sitting right on top of it and every time I click to the try to click the line for the account number the link button OK for me this app it’s kind of I gave it a three rating on one thing is I have a hard time I can’t even answer my banking information because the link button covers the account number where I supposed to put that at so I could I enter my routing number but when it comes to my account number the link button is sitting right on top of it and every time I click the the try to click the line for the account number the link button goes off and then I get a text saying my banking info is been updated when they have never even got updated and then I could cash out through PayPal with a $2.99 charge what is that about it’ll be nice if they could hook up a debit card will you get charge like $.50 to withdraw that’ll be cool I don’t know man I really don’t know about this app I don’t like it
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Response from developer
Hello! We are sorry about the difficulties you're having using the app when trying to add your banking information and understand how important it is. Please mail us at drivers@deliverylogistics.io as soon as possible so we can get this resolved.
It is great for me
I started using waitr maybe 6 months ago just for fun. I also do doordash for fun. I have a good paying job but I have extra time on my hands so I like to make extra money. My area is dominated by Doordash, Waitr is loosing customers sadly. I enjoy the app because it doesn’t put pressure on me like doordash does and I can just start driving whenever I want. I’ve done maybe 100 deliveries and I only accept orders of $10 or more; yes, since waitr lost momentum in this area, waitr lost drivers and customers so now to regain they pay more per order so the order is picked up quickly and delivered. I don’t get many orders but I don’t care to get many orders anyway. Doordash on the other hand, sends plenty of orders, but I can’t dash unless it’s busy (my acceptance rate is 9%) and they send a lot of low paying orders which I decline immediately. I don’t find much wrong with waitr so far, but again, this is just fun for me. Hopefully Waitr regains customers and trust. I love it so far.
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Response from developer
Thank you for the amazing review, we will continue to keep you full and happy!
Terrible app, worse company.
This company in its entirety is absolute garbage. They survive by exploiting uneducated and desperate drivers, convincing them to take deliveries at a loss while tricking them into believing the few pennies they are making at the moment is worth it. There is a reason they use independent contractors to do the work. If they could make a profit buying their own cars and hiring drivers, then they would. The fact is, working for ASAP is NOT PROFITABLE. This is a verifiable fact. The IRS can confirm.
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I love delivering lunch
I love to deliver peoples lunch and see the smiles it brings. But the app doesn’t work very often. I recently moved to an area that actually has Waitr. I used to live an hour away and was only able to work for Waitr maybe 12 times last year.
Now that I live here I try to open the app at least once a week and it just spins and spins and spins. I’ve reported it. The chat person said they would tell upper management because they couldn’t find anything wrong with my app or my account. That was like 2 weeks ago and still nothing. It’s just spinning and spinning. I just did an update today and the app changed the logo over to ASAP. But it just won’t let me “start driving.” Just spins.
Now that I live here I try to open the app at least once a week and it just spins and spins and spins. I’ve reported it. The chat person said they would tell upper management because they couldn’t find anything wrong with my app or my account. That was like 2 weeks ago and still nothing. It’s just spinning and spinning. I just did an update today and the app changed the logo over to ASAP. But it just won’t let me “start driving.” Just spins.
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Response from developer
Thanks for the review! Check out our driver website, we have a section about Tips and Tricks from a driver and one is about app glitches https://drivers.deliverylogistics.io/tipsfromadriver. You can also email us at drivers@deliverylogistics.io with any issue you may be having.
Heat maps or hotspots of restaurants
The driver app should include the heat maps inside the app and it will make drivers easy to navigate and make more money in their limited driving time
Do not recommend
I never even did deliveries because the app was incredibly intrusive and annoying. It wants to track you 24/7 which is an invasion of privacy. I don’t mind the tracker being on when delivering but that should be it. No matter how hard I tried to turn off the notifications, I kept getting them. Meaning every time I was driving to the city, it knew and kept trying to send me jobs. I tried everything to shut it off with no luck. Eventually deleted the app. Then I was constantly getting texts from them as well and had to put a stop to that.
If you want to click it on and do some deliveries and not be contacted when you have no intent to deliver, this is not the app for you. You will be hounded relentlessly.
If you want to click it on and do some deliveries and not be contacted when you have no intent to deliver, this is not the app for you. You will be hounded relentlessly.
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Response from developer
Thank you for the review. If you would like to submit your feedback you can send it to this link. https://docs.google.com/forms/d/e/1FAIpQLSdFBAaxx1pO2rPvfonl6vb6zjYMzbDl05I1ABrkLP7WWPg1YA/viewform Getting feedback helps us better understand the needs of drivers.
No orders
I’m not sure if it’s my area but I drove around for 2.5 hours and didn’t get a single order and all it tells me to do is drive to a more populated area and I did and still got nothing. I don’t understand why it doesn’t just us a hot zone where people are placing there orders. At one point I was on it for so long the app literally stopped driving for me because I hadn’t gotten anything.
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Won’t let me reactivate my driver account
I stopped driving for Waitr a year ago and I decided today to start again. So I redownlaoded the app and tried to log in to my account but it said it was deactivated, so I figured if I emailed delivery logistics I’d be able to reactivate it but they emailed me back in a matter of five minutes telling me I’m not eligible for reactivation and it will stay deactivated. Makes no sense to me because I didn’t do anything wrong, but overall it’s just a bad app and a bad system!
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