Terrible drivers
Waitr apparently doesn’t encourage their drivers to do a good job. The last straw was when a driver left with my food after one failed phone attempt when delivering to my workplace. Took the food with him instead of trying to get it to me. No food, no refund. Customer service will block you if they don’t feel like dealing with it. The drivers will also call to tell you the “restaurant” is late prepping your food or that a “malfunction” with the app will show it’s delivered before they get to you. In reality, they are picking up at multiple restaurants for multiple deliveries and escape internal quality measures by logging the food as delivered. The food often arrives cold, soggy, and in one of my cases unidentifiable from rough handling. I get that a service like this can’t deliver food that is restaurant quality, but considering the inflated menu prices they use it should be a lot better. I closed my account, deleted the app. Don’t waste your time and money on this garbage service. Gotta love the developer “responses”. You know what kind of service you’re dealing with when they have to have pre-written generic responses for all the 1-star reviews. I really don’t think these people want to fix anything, just take what they can get until they go under. They aren’t even trying to hide it very well.
Show more
Response from developer
Hi I'm Pickle Rick! We're sorry to hear about these past delivery experiences! Asap will continue to improve our service so we can deliver all your wants and needs! Should you have any other concerns please contact us at support@asap.com. -TA
Poor ad and notification settings
Not sure why the settings are so different but when it was Waitr, there was an option to turn off ad and promotional notifications that actually worked. After reading the reviews, it seems the only way to actually avoid getting multiple (like more than 3) promotional notifications a day is to disable notifications entirely. Including those related to any deliveries and orders you make. It’s really aggravating to get multiple notifications a day even though I’ve disabled the promotions, but disabling them entirely from my phone settings prevents me from seeing when any orders I get are delivered or ready. Additionally, much like in the last app, I with there were a way to filter places near you by who is available for delivery or who is pickup only. It’s frustrating to have to find out after you start make the order, and the little icons with the car and bag aren’t always accurate. I end up just cancelling and giving up on ordering food after that.
And yes, if this gets a response from ASAP, I do have the latest update and have even tried redownloading the app.
And yes, if this gets a response from ASAP, I do have the latest update and have even tried redownloading the app.
Show more
Response from developer
Hey Ben! Thanks for bringing this to our attention, while we want you to have the ability to receive our promo codes, we understand why you'd want to have the ability to turn off push notifications without turning off your order status notifications. We appreciate your feedback and we'll be taking this back to our team! - LF
Updating my review. Still 1 Star.
After finding out, if you can reply to replies by the app developers, I’ve decided to remove my initial review so that I can respond to their reply. my initial review was mainly a complaint about the fact that the app over inundates you with notifications and offers sometimes two times a day, for an app that I never even used. I simply downloaded it for a client. I left it on my phone, forgetting about it, and noticed that I was getting banner drop down notifications while I was going through my busy day working. Knowing that the only resolution is to disable notifications all together for this app, I was instantly annoyed. I mean, generally, with food delivery apps, it’s pretty important to have to get the notifications on where your food is and what’s going on. And for some reason, none of these apps put an option in their settings to disable promotions and notifications. ASAP is another one of those because I looked for the setting, and there wasn’t one.
Their reply to me earlier today was that they were sorry that I didn’t enjoy the app, and then they suggested that I disable notifications in my iPhone settings to fix the problem. Well again, isn’t that kind of the purpose of the app? I mean, if I disable notifications, I don’t know where my food is, or when it’s going to arrive. So that seems to be a big problem.
Hey ASAP, put a setting in your app that allows for people to disable, unnecessary notifications, and promotions.
Their reply to me earlier today was that they were sorry that I didn’t enjoy the app, and then they suggested that I disable notifications in my iPhone settings to fix the problem. Well again, isn’t that kind of the purpose of the app? I mean, if I disable notifications, I don’t know where my food is, or when it’s going to arrive. So that seems to be a big problem.
Hey ASAP, put a setting in your app that allows for people to disable, unnecessary notifications, and promotions.
Show more
Response from developer
Hi! We’re very sorry to hear about the app issues you're having. Please check to ensure you have the most recent version of WaitrApp installed on your device. If you're still having issues after updating, please send us a message at support@asap.com if the issue is still occurring and we’d be happy to further investigate.
Don’t do it
Very disappointed. I never heard a knock at the door. I just received a text that my order was left at the door. But when I opened the door.. nothing. I had texted them back immediately not knowing that it wasn’t there and got a message back that the number is only valid during delivery.. so I had no way to contact the driver to see where they were. Then of course there’s no number to call just a message system!! I called the restaurant and they said they had no number for me to contact. So I had to message them knowing there was no way I was getting food that night. I went without dinner because by that time it was too late to order from anywhere that wasn’t fast food and I have ulcerative colitis and can’t eat just anything. Then customer service has this tone with me like it’s my fault. I triple checked my address and in the comments and details out what the name of the condo was. Next day when I order with Uber eats I had NO issues. ON top of that they aren’t giving me a refund but credits instead. Nope. DO NOT DOWNLOAD. I will not be using them again. Uber eats is far superior, won’t be veering from them every again!!
Show more
Terrible drivers
Waitr apparently doesn’t encourage their drivers to do a good job. The last straw was when a driver left with my food after one failed phone attempt when delivering to my workplace. Took the food with him instead of trying to get it to me. No food, no refund. Customer service will block you if they don’t feel like dealing with it. The drivers will also call to tell you the “restaurant” is late prepping your food or that a “malfunction” with the app will show it’s delivered before they get to you. In reality, they are picking up at multiple restaurants for multiple deliveries and escape internal quality measures by logging the food as delivered. The food often arrives cold, soggy, and in one of my cases unidentifiable from rough handling. I get that a service like this can’t deliver food that is restaurant quality, but considering the inflated menu prices they use it should be a lot better. I closed my account, deleted the app. Don’t waste your time and money on this garbage service.
Gotta love the developer “responses”. You know what kind of service you’re dealing with when they have to have pre-written generic responses for all the 1-star reviews. I really don’t think these people want to fix anything, just take what they can get until they go under. They aren’t even trying to hide it very well.
Gotta love the developer “responses”. You know what kind of service you’re dealing with when they have to have pre-written generic responses for all the 1-star reviews. I really don’t think these people want to fix anything, just take what they can get until they go under. They aren’t even trying to hide it very well.
Show more
Response from developer
We're sorry to hear about these past delivery experiences! Waitr will continue to improve our service so we can deliver all your wants and needs! Should you have any other concerns please contact us at support@waitrapp.com.
Poor service!!
So I have used waitr a lot! And I will start off by saying that yes we every time we use waitr the drivers call and tell us that when they put our address in the gps it takes them past our house. And we explain where we live and that’s that! But tonight first off it took almost 3 hours for our food to be delivered! Then on top of that the driver calls me and is so rude! Told me that I was lying about where I lived! And I was wasting his time by sending him to the wrong place! He AGRUED with me about where WE lived! So after that conversation I messaged the customer support on the app! And was told that they could remove the tip! I wasn’t worried about the 4.00 I gave him! I was upset with the fact that one it took three hours to get my food and then the drive was rude! So about 20 minutes after the first phone call he calls back. And says I found your house and I’m outside with your food. But could y’all come outside and help me get out of your ditch! He wreck his vet in my front ditch. After being rude to us asked us for help! And of course because we are nice people we helped him out! But I will probably NEVER use waitr again! And like I said i use them a lot until tonight!
Show more
Response from developer
Hi, we're very sorry to hear about this recent delivery experience! This is not at all the Waitr experience we strive for and we hate to see you go. If there's anything at all that we can do to make this right, please email us at support@waitrapp.com at your earliest convenience and we'd be happy to help.
Service used to be great it’s now horrible
I used this app faithfully for years but the service is getting ridiculously bad. I have had a problem with just about every order I have tried for the last two months. Today I didn’t get half my food messaged immediately thinking guy might have it in the car or something. They go straight to offering a refund. I say I would just really like the items they can’t do that. Giving me my money back for the six items I didn’t get isn’t customer service that’s the legal thing to do. I have family here from Hurricane Ida and after working cleaning out their home all weekend we are dead on our feet but really wanted some breakfast. Telling two of the people no breakfast for you is not really and option. This is the last straw with this app and this service. I’ve looked over the higher prices than the actual restaurant for the convenience factor but this is no longer a convenience it’s a gamble. And 50% of the time it’s either wrong or they just cancel the order and swear they called you
Show more
Subpar delivery service
I have used this app for some time now due to it formerly being the only food delivery service in my area initially, and it has consistently found ways to overcharge users. While I admit this issue may have already been resolved since I experienced it, I stopped using the app frequently when I realized they were consistently charging more for food items than the restaurants themselves charged, sometimes up to $3 more per item; plus they were still charging addition off the final total for service fees. Once I realized this I stopped using the app.
I had to come leave this review today though, as I decided to give it another shot and order a coffee from a local coffee shop to be delivered to my place of work. However, upon getting to checkout with a single latte in the cart, somehow the Waitr service fee was a whopping $9, and this was a completely separate fee than the driver’s tip. No way I’m paying this app more than the local coffee shop would make, or more than the driver would get in tips.
I had to come leave this review today though, as I decided to give it another shot and order a coffee from a local coffee shop to be delivered to my place of work. However, upon getting to checkout with a single latte in the cart, somehow the Waitr service fee was a whopping $9, and this was a completely separate fee than the driver’s tip. No way I’m paying this app more than the local coffee shop would make, or more than the driver would get in tips.
Show more
Never using Waitr Again
My family and I tried to use Waitr for the first time to order dinner. The app said the food was delivered and nothing was ever dropped off at our home. I reached out to customer service and was told the food was still on the way. When I asked for an ETA, I was told a time that had already past. Again I expressed concern that the app said the order was already delivered and Customer Service just thanked me for my time. After more time passed, I reached out to Customer Service a second time and they could not tell me what happened, but just said the order would be refunded. At this point, it was over an hour after the food should have been delivered and we were stuck with no dinner plans late at night. This was incredibly inconvenient and still no explanation regarding what happened to our order. I am incredibly disappointed and will not be using Waitr in the future. Hopefully this helps others not have to experience the same disappointment that we did. I am only giving one star in this review because there is no option to submit a review with zero stars.
Show more
Terrible first experience
I tried contacting customer service and it wouldn’t let me. Instead it gave me an email to send my feedback to so I sent an email of my experience and I immediately get a message back saying “this email does not exist”.... So I’m writing my experience here instead.
We used waitr for the first time ever last night. We ordered our food from a restaurant that was only 10 minutes away so that we would get it more quickly. Once ordered, the app said it would take approximately 57 minutes to receive our order. It was actually 1 hour and 10 minutes before I food was even finished preparing and on the way. Once it was on the way we thought for sure it would be here in under 20 minutes since the restaurant is 10-11 minutes away from us. We ended up waiting another 40 minutes. We honestly thought we had been scammed and contacted customer support letting them know we still had not received our food and customer support let me know that the driver had just arrived at our location. I will say the driver was not rude or unpleasant in any way but 1 hour and 50 minutes was a ridiculously long time to wait for our food from a restaurant that was so close to our location and when we received it it was definitely on the colder side. I hope this is not what a usual experience with Waitr is because it was very disappointing.
We used waitr for the first time ever last night. We ordered our food from a restaurant that was only 10 minutes away so that we would get it more quickly. Once ordered, the app said it would take approximately 57 minutes to receive our order. It was actually 1 hour and 10 minutes before I food was even finished preparing and on the way. Once it was on the way we thought for sure it would be here in under 20 minutes since the restaurant is 10-11 minutes away from us. We ended up waiting another 40 minutes. We honestly thought we had been scammed and contacted customer support letting them know we still had not received our food and customer support let me know that the driver had just arrived at our location. I will say the driver was not rude or unpleasant in any way but 1 hour and 50 minutes was a ridiculously long time to wait for our food from a restaurant that was so close to our location and when we received it it was definitely on the colder side. I hope this is not what a usual experience with Waitr is because it was very disappointing.
Show more
Response from developer
Hi mkg5617! We are so sorry we let you down. This is not at all the Waitr experience we strive for. Please email us at reviews@waitrapp.com at your earliest convenience and we'd be happy to help.
A disaster
I’ve used Waitr a handful of times and I haven’t had many great experiences. Recently I ordered food from Subway and it took almost 2 hours to get my food. I called subway twice and they let me know the order was ready to be picked up even though it still said “preparing order” on my app. I tried to reach out to customer service multiple times and never got a response. The order was placed at 7:41 the food was picked up 5 minutes before the restaurant closed at 9pm and still didn’t make it to my door before 9:30 despite the restaurant being so close.
Naturally I ordered food from a different subway thinking there was a technical issue and I would get refunded because it didn’t look like my food was coming. My mistake. I placed that order at 8:30pm and that order wasn’t delivered until after 10pm. (The restaurant closed at 10pm) I again reached out and got no response from customer support. I left my number and email and they’ve emailed me twice asking for my information but never responded when I replied.
I ordered with them a month prior and only one of the two items went through so I got my food but my friend didn’t. I will surely just go pick up my food in the future. The headache isn’t worth it.
Naturally I ordered food from a different subway thinking there was a technical issue and I would get refunded because it didn’t look like my food was coming. My mistake. I placed that order at 8:30pm and that order wasn’t delivered until after 10pm. (The restaurant closed at 10pm) I again reached out and got no response from customer support. I left my number and email and they’ve emailed me twice asking for my information but never responded when I replied.
I ordered with them a month prior and only one of the two items went through so I got my food but my friend didn’t. I will surely just go pick up my food in the future. The headache isn’t worth it.
Show more
Response from developer
Hello Bets-Rod890123, we are so sorry for the delay in delivery and for our customer support not responding. Please feel free to email us at reviews@waitrapp.com for assistance. We are happy to help!
High Fees
I have used your app for awhile and over the past year or so the service fee and delivery have been increasing to ridiculous numbers. I tried to order from a restaurant and the food itself came out to about 60 dollars. However when I go to complete the order the total goes up to about 90 dollars. I had a 10 dollar service fee and 9 dollar delivery charge. And on top of that the app still requests a tip for the driver. Now I am a good tipper usually tipping 20% even on delivery but with the high service fee I am discouraged to leave a tip which is unfair to the driver when they are the one actually doing the physical work for the delivery. I am happy to leave a good tip but am unable to due to the extra 19 dollars in fees. I will continue to check but if fees continue to be so high then I will be unable to use the app. I believe the service fee should be around 3 or 4 dollars unless somebody is physically picking up a phone and placing my order for me.
Show more
Bad customer service
I use this app like two or three times a week and I don’t have major problems but I just don’t like the way that their customer service is set up I ordered food yesterday and I didn’t get one of the drinks that I ordered I asked the driver did they give me another drink or just one and he said they just gave me that one so I said I ordered two and he basically just shrugged and said oh well they just gave me one so what was I supposed to do just let them keep my money because I couldn’t get in touch with anyone over the customer service chat and then two weeks ago I ordered food and they gave me the entirely wrong entrée and then I talk to someone about it and she said that they would give me an option to choose a refund or get credit on my account and I told her I wanted the credit on my account and then I guess she just ignored that and said OK well your refund should be on your car within 3 to 5 business days which I never even got the refund this is not right
Show more
HORRIBLE SERVICE
I do not suggest this app at all. If I could give it 0 stars I would.
When I say service, I mean customer service. I accidentally place two orders back to back because the app froze. I contacted customer service through their chat and they 1) couldn’t cancel it on their end. Had to try to call the restaurant to cancel the second order. 2) said because I didn’t catch the mistake in 5 mins I couldn’t get a refund. 3) weren’t understanding. I wasn’t asking for both orders to be refunded. Just one cause I wanted my food still. But they weren’t understandings treated me like I was trying to finesse their system when I genuinely accidentally place two orders. Do not use this app. There are so much better ones. Their system is obviously out of date or old or something because it is ridiculous that they didn’t have the power to cancel an order when superior food delivery apps do. Ended up paying $50 for a $25 order. And it’s not like I can save the second order for later... because it won’t be good later.
I do not suggest this app at all. Will not be using again.
When I say service, I mean customer service. I accidentally place two orders back to back because the app froze. I contacted customer service through their chat and they 1) couldn’t cancel it on their end. Had to try to call the restaurant to cancel the second order. 2) said because I didn’t catch the mistake in 5 mins I couldn’t get a refund. 3) weren’t understanding. I wasn’t asking for both orders to be refunded. Just one cause I wanted my food still. But they weren’t understandings treated me like I was trying to finesse their system when I genuinely accidentally place two orders. Do not use this app. There are so much better ones. Their system is obviously out of date or old or something because it is ridiculous that they didn’t have the power to cancel an order when superior food delivery apps do. Ended up paying $50 for a $25 order. And it’s not like I can save the second order for later... because it won’t be good later.
I do not suggest this app at all. Will not be using again.
Show more
TERRIBLE SERVICE
I would leave zero stars if it was an option. I ordered food to be delivered and it never showed. I contacted customer service and spoke with two different people only to be told I could not receive a refund for food THAT WAS NEVER DELIVERED, and was never given an explanation as to what happened to my order. So I paid for food that never came AND the customer service people did NOTHING to assist me in any way. They condescended me about if I had checked my front door, as if that isn’t the first place I checked after I checked the app and saw my order was marked as delivered. I immediately messaged customer service but was only told “no refund available have a nice day.” THEN I saw my neighbor a few houses down and he explained it had been dropped off at his door step so he ate it. Which made matters worse because I left a detailed description in the delivery notes that we live in a PINK house and even detailed the cars in the driveway. His house is completely WHITE and does in no way shape or form fit the description of the house I left. So over all, customer service could careless, dont expect a refund for food that disappears or explanation, and the drivers are terrible.
Show more
Excellent Service!!!!
I have a very busy life as an RN Supervisor, especially with the Covid 19 Pandemic. My husband is handicapped and when I am home, my work is never done.
I use Waitr a lot and the few times my order is not perfect, I just text Waitr and within 10 minutes, the problem is resolved. The delivery crew are fantastic, friendly and eager to please. I alway tip them on my credit card and am assured that the driver gets my tip.
Waitr is the only food app I use because of their superior customer service. It is the perfect solution to my busy life and my husband loves it too. He is on a Renal diet secondary to cancer of his kidney. This diet has many restrictions and I frequently adjust his food using the “special request” section. My delivery crew make sure it is right and that I am satisfied with their service.
I recommend Waitr to my staff and friends and they love it as well. Thank you, Waitr , for simplifying my life. You do a great job.
Brenda
I use Waitr a lot and the few times my order is not perfect, I just text Waitr and within 10 minutes, the problem is resolved. The delivery crew are fantastic, friendly and eager to please. I alway tip them on my credit card and am assured that the driver gets my tip.
Waitr is the only food app I use because of their superior customer service. It is the perfect solution to my busy life and my husband loves it too. He is on a Renal diet secondary to cancer of his kidney. This diet has many restrictions and I frequently adjust his food using the “special request” section. My delivery crew make sure it is right and that I am satisfied with their service.
I recommend Waitr to my staff and friends and they love it as well. Thank you, Waitr , for simplifying my life. You do a great job.
Brenda
Show more
Use a different app
I used to loooove Waitr. I worked in Belton and used them all the time, it was easy, you could do group orders, and it was super fast. But the last month that I have used the app it has been nothing but trouble. I ordered 2 sandwiches from subway not too long ago and waited TWO HOURS for the food to get to me. When I finally got it one sandwich was stale and the other was very soggy due to the condiments. Then about two days later, giving them the benefit if the doubt I ordered Sonic. Again time went but and still not food. The grilled cheese I ordered was cold, the ice cream was partially melted- gross. Then a couple days after that my boyfriend used to to get ice cream and it too TWO hours for it to get to use. One of the items wasn’t even delivered and the ice cream was once again- half melted. Mind you I live pretty close to 3 Sonics. The only reason I didn’t just drive was because everyone in the house was sleeping and someone was parked behind my car. I honestly should have just went myself. I have only received 1 of my refunds back. And with all the refunds they have to do I really don’t know how they’re making any money. At this point I just deleted to app off my phone and use others like DoorDash or UberEats. Don’t give yourself a headache with this app.
Show more
Response from developer
We're terribly sorry to hear about this negative experience! This is not at all the expectations we wish to set and we hate to see you go. If there is anything we can do to resolve this, please reach out to reviews@waitrapp.com and we'd be happy to help.
No problems with service
We have ordered using Waitr many times. I have only had 1 problem with Waitr & that was their app. I had trouble ordering and then my food arrived, very fast which surprised me. About 20 minutes after it arrived I got a text from the driver said my order was here! WHHHHHAT? So the app ends up sending two separate orders,the exact same order which came to about a total of $85 ish dollars. One person. That was tough during these times. The other wasn’t Waitr at all it was the food from the same restaurant I order from. Southern Comfort Food here in the LaPorte area. The cheese sticks were under cooked and cold, the grill macaroni & cheese was something a chef or cook should NEVER let leave the kitchen! Hard brown substance (I think cheese?) covered the whole thing. Tasted ok ( not eating the hard stuff, but it looked worse then dog food. Good job drivers!
Show more
Horrible service
There’s always something with this app. Either our food is very late, incorrect, the app itself is broken, unclear delivery radius, etc. Today my fiancé and I ordered food from a local restaurant that is 1.8 miles from our home. We received our food almost 2.5 hours later. This was after multiple contacts to customer service, one representative lied and stated that the food was on the way when it was confirmed later by someone else that it wasn’t. We finally got them to cancel our order and give us a refund after being told there was nothing they could do and that if we cancelled, we’d be charged for the food we still hadn’t received. We told them we didn’t want cold food, to which they assured us the food would be warm when it arrived. Miraculously, the food did end up showing up after the 2.5 hours and the ordering being cancelled. It was not even warm to the touch and the ice in our drinks had all melted. This isn’t the first time we’ve had problems but it will be the last. We’ll be deleting this app from both our phones.
Show more
Works the way It should I guess
It was easy to use the menu was navigable and readable. Food was ready when I got there and just as I ordered.
My wife and I were trying to find a menu we could read online in the car but they were all blurry and couldn’t blow up the size to make it better then I remembered I downloaded this app for lunch at work and never used it.
We lucked up found the restaurant and menu we could read placed our order and a 25 min drive later we are on our way home with food we ordered. You could still call the place and get a busy tone, but if your places are like ours the virus has got a lot of people ordering take out and places are jam packed with people calling in and picking up orders
It’s easy to mix something or leave something out in the shuffle. This app worked but I’ve never use another so I don’t have anything to compare it to but it pulled through this time we shall see what the next takeout dinner quest holds.
My wife and I were trying to find a menu we could read online in the car but they were all blurry and couldn’t blow up the size to make it better then I remembered I downloaded this app for lunch at work and never used it.
We lucked up found the restaurant and menu we could read placed our order and a 25 min drive later we are on our way home with food we ordered. You could still call the place and get a busy tone, but if your places are like ours the virus has got a lot of people ordering take out and places are jam packed with people calling in and picking up orders
It’s easy to mix something or leave something out in the shuffle. This app worked but I’ve never use another so I don’t have anything to compare it to but it pulled through this time we shall see what the next takeout dinner quest holds.
Show more
