Awkward
The steps to get to the repayment portal do not make sense and I often get kicked off and have to try several more times before it finally goes through.
Slow
App sucks
It’s okay
Has hella bugs it’s super hard to see your loan or your tasks. Sometimes you have to like exit out the app & sometimes it logs you out .
Sucks
Can’t make a payment on it
Predatory practices…
In practices that can only be described as predatory and put into place to deprive loan takers of information to maximize interest charges the app and website offers no way to see your final loan documents, monthly statements (during deferment) to see how much interest you’re racking up, and no interest only auto pay option. I know many will come to Ascent as a must have and last chance funding option, but be aware that Ascent wants to ring you for every penny they can during that deferment period and will deprive you of options and the information that would help you mitigate the amount you need to repay. My advice if you use them is to use a debt repayment calculator and pay as much of the monthly interest as you can during deferment.
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Easy to use
This app is great. Most loan apps I have used in the past are very buggy and now but this one runs very fast and smooth.
Best Private loan provider
I applied for a private loan for school, got approved for a great interest rate. The support team is very responsive as well. I highly recommend them!
Furious
I don’t like how this app and the website keeps forgetting your email and password and acts as if you never had an account in the first place
Poor design
I can eventually see all my loans but the screens are very large font and not consistent. Example on one screen I see the two loans and one shows a balance while the other doesn’t and then you have to click to see the balance. Too many clicks to see a good dashboard of your loans.
Terrible
Haven’t had a make a payment button in 8 months. Worst customer service I have ever experienced.
Can’t make a payment
It’s no longer allowing me to make a payment on the phone I need to get on the computer
Frustrating app.
I think that this app is not explained well, it is simple to use yet every time I try and click on anything it just continuously tells me I already have an account. Mind you, I know that and km already logged in so im lost as to why they continue to ask and then tell me no. Also the chat bot is so bad, none of the questions I had were answered and overall just too clearly a robot it did not help in the slightest.
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I can’t see my loan
It’s not loading for me to see my loan
Good App
Was easy to recover my password
Love the improvement
The app has honestly got more user friendly over the years I only wish I could see my payment breakdown of how much was applied to principal and interest but I just go on the website for it
Bad deal!
They give out loans that grow everyday, they make interest on the loans everyday, even when you’re current and make an extra payment! A loan that’s keeps growing till it’s paid off makes it harder to pay off, it’s a bad deal !
Great
Easy to use
Very smooth app
Considering what this app is for, it is extremely well made and runs very smoothly, it helps make payments so much easier
Awful!!!
This place is terrible! The monthly cost is outrageously high, as if there weren’t already plenty of other expenses to cover. Absolutely ridiculous!
Easy to use!!
Very easy to use and straight forward :)
