Why does this exist? Go to website instead
To get any important details you still have to use the website. If you want payment history= login to website. This app provides zero value in its current configuration. Either expand its usefulness or just delete it from the App Store.
Almost non-functional
Easily the worst finance app I’ve ever used. The 2FA is required and only accessible through email, and it can take 5 minutes to send a code, making accessing the app in the first place very annoying. Once in the app, the information is poorly organized, unintuitive, and generally difficult to navigate.
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Needs QoL Touches
The app gets what I need done - but it feels outdated for 2026. E-mail should not be the sole means of 2FA as that is one of the least secure options available. Navigation could be more intuitive once in App. It’s a shame because the loan product I have with the company is fantastic, but the digital, self service experience they offer doesn’t live up to the quality of their lending product.
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Poor experience
Logging in takes minutes with MFA going to email. No way to switch to text based. Also, doesn’t say when you need to update until after logging in. Such simple fixes that need to happen to be a competitive app. Almost makes me want to refinance the loan again to get it out of this poor system.
Okay app/ company
The company itself offers great interest rates if you’re trying to refinance but I hate that you can’t cancel payments, see a history of all your payments on the app and did not like that your promised interest rate is actually the interest rate if you are in auto pay - which was not explained until after. App can be slow and sometimes does not log you in but does on the web portal.
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