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Ascott Star Rewards: Book Stay

Ascott Star Rewards: Book Stay

Travel and Stay Rewarded

33 ratings
79 reviews
🍔 Food & Drink
✈️ Travel
Free

Details

  • Released
  • Updated
  • September 29, 2020
  • September 9, 2026

Features

Developer

Ascott International Management
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Ascott Star Rewards: Book Stay screenshot #1 for iPhone
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Ascott Star Rewards: Book Stay screenshot #5 for iPhone
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Reviews summary↘︎
⭐79
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📝3+ tags
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🔄6+ apps
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❓5 answered
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📦~ in 3 weeks
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About

Book stays at over 400 properties worldwide across 14 brands. Access exclusive deals, earn reward points, and manage your loyalty membership. Enjoy convenient features like mobile check-in and room keys.

✓Book stays worldwide
✓Exclusive deals and offers
✓Earn reward points
✓Manage loyalty membership
✓Mobile check-in
✓Mobile room key
✓Chat support
Show original description

What users say

Summarized from real user reviews of Ascott Star Rewards. Based on 33 reviews and a 2.4/5 average, it highlights the 26 positives and 81 negatives reviewers mention most about this Travel app.

Positive things

  • 👍Easy to navigate
  • 👍Smooth interface
  • 👍Quick reservations
  • 👍Fantastic deals
  • 👍Great app
  • 👍Good app
  • 👍Seamless application
  • 👍User friendly
  • 👍Mobile phone key enabled
  • 👍Mobile check in / check out enabled
  • 👍In-house amenities request enabled
  • 👍Nice app to use
  • 👍Great to manage bookings
  • 👍Good app to use
  • 👍Hassle-free hotel bookings
  • 👍Works quite well
  • 👍Handy features
  • 👍Clean and efficient app
  • 👍Very helpful app
  • 👍Easy to book
  • 👍Simple and quick booking
  • 👍Clear photos
  • 👍Great cancellation policies
  • 👍Beautiful properties
  • 👍Hidden gem of hotels
  • 👍Great app

Negative things

  • 🐛Terrible UX design
  • 🐛App drains battery
  • 🐛App burns phone
  • 🐛Useless app
  • 🐛Error message at every page
  • 🐛Impossible to switch to French
  • 🐛Frustrating app
  • 🐛Cannot paste passwords
  • 🐛Horrible user experience
  • 🐛Too many errors
  • 🐛PC necessary to find hotels
  • 🐛Login failed
  • 🐛Account locked
  • 🐛Account creation failed
  • 🐛Cannot click agree button
  • 🐛Booking failed notice
  • 🐛Difficult to use after update
  • 🐛Unable to get hotel locations
  • 🐛Spinning wheel and nothing
  • 🐛No confirmation, no progress
  • 🐛Digital dead air
  • 🐛Not hospitable
  • 🐛No reward for third-party bookings
  • 🐛Unusable
  • 🐛Impossible to sign up
  • 🐛Impossible to enter password
  • 🐛Ridiculously difficult to navigate
  • 🐛No Arabic language
  • 🐛App is a joke
  • 🐛App doesn’t work
  • 🐛Double charged
  • 🐛Painfully unusable signup
  • 🐛Password requirements too short
  • 🐛Login fails
  • 🐛Reset password fails
  • 🐛Password limited to 16 characters
  • 🐛Pre-arrival check-in impossible
  • 🐛App can't get email address
  • 🐛App can't edit email address
  • 🐛Numerous bugs
  • 🐛Cannot modify language/currency
  • 🐛Everything stays in English/dollars
  • 🐛Cannot book/pay in Euros
  • 🐛Super intransparent
  • 🐛Automatically logs out
  • 🐛Login screen misleads
  • 🐛No notification inside badge
  • 🐛Very artisanal app
  • 🐛Bug issue
  • 🐛App freezes
  • 🐛Poor marketing
  • 🐛Stuck at 'agree' page
  • 🐛Cannot retrieve reservation
  • 🐛Wasted time trying to add reservation
  • 🐛Room Key doesn't work
  • 🐛Not functional
  • 🐛Full of bugs
  • 🐛Registration doesn't work
  • 🐛Cannot find hotel in app
  • 🐛App keeps crashing
  • 🐛App not working on new iOS
  • 🐛Cannot login
  • 🐛Cannot view Terms & Conditions
  • 🐛Have to enter ID/password every time
  • 🐛Amount changes at payment
  • 🐛Need another payment method
  • 🐛Keeps loading when booking
  • 🐛Always logs me off
  • 🐛Need to request mobile key again
  • 🐛Hard to request key
  • 🐛Doesn't allow key activation
  • 🐛Not working again
  • 🐛Horrible app and customer service
  • 🐛Missing points not resolved
  • 🐛Cannot open to find hotel/redeem voucher
  • 🐛Properties don't endorse app
  • 🐛Lyf has own app
  • 🐛ASR app feels boomer
  • 🐛App information not recognized
  • 🐛App glitching
  • 🐛Overpromises and underdelivers
See all reviews

What's New in Ascott Star Rewards

8.7

September 9, 2026

Update now to experience the all-new Ascott Star Rewards app. Enjoy a refreshed design and smoother booking experience, making it easier to explore properties, plan your stays, and access more rewards. What’s new: • Buy vouchers with points • Get reminders for incomplete bookings • Share your favourite properties with ease

More

User reviews

Most RecentHighest RatedLowest Rated

Unstable App

Just booked our first set of reservations. App keeps coming back with “Oops! something went wrong, please try again later.” message.

Had to kill app and restart it to make the initial reservation.

You setup payment in the Account profile yet when you go to book it doesn’t use that information and forces you to re-enter all of it again. Why bother having that function in profile.

Net is really poorly done design and functionality.
Show more
DEWirtDEWirt

Facebook ad offer scam.

Says 1 free night anywhere. But is 1 free night if you stay six. Scam!
d196196d196196

The opposite of user friendly

Terrible UX design, this app needs an overhaul.
NFL1999NFL1999

Can’t add booking

The OPT code didn’t arrive in my email within the window to enter it into the app. Tried many times.
chrisinsfochrisinsfo

Huge performance issue that hurt the business.

I got the 16 pro and the app drains my battery. The app burns my phone crazily whenever I am trying to book a hotel.
VegieVikinVegieVikin
See 74 more reviews

User experience

🐞

Reported Bugs

114 issues

OPT code not arriving

Bug

Email with code arrives late

Bug

Confirmed booking not registered

Bug

Passcode not working

Bug

Cannot sign up for an account

Bug

Website is non-responsive

Bug

Error message on every page

Bug

Cannot paste passwords

Bug

Dismissing modal redirects away

Bug

Failed to show new search window

Bug

Login failed, account locked

Bug

Cannot click 'agree' button

Bug

Booking Failed notice

Bug

Unable to search after update

Bug

Unable to get hotel locations

Bug

Spinning wheel, no progress

Bug

No confirmation or progress

Bug

Digital dead air

Bug

No reward points for third-party bookings

Bug

Impossible to sign up

Bug

Impossible to enter password

Bug

Ridiculously difficult to navigate

Bug

No Arabic language option

Bug

App is a joke

Bug

App doesn't work

Bug

Double charged

Bug

Miserably bad signup process

Bug

Password requirements too short

Bug

Login fails

Bug

Reset password fails

Bug

Password limited to 16 characters

Bug

Pre-arrival check-in impossible

Bug

App cannot get email address

Bug

App cannot edit email address

Bug

Numerous bugs

Bug

Cannot modify language and currency

Bug

Everything remains in English and dollars

Bug

Cannot book and pay in Euros

Bug

Super intransparent

Bug

Automatically logs out frequently

Bug

Login screen misleads to new sign up

Bug

No notification inside badge

Bug

Very artisanal application

Bug

Bug issue

Bug

App freezes

Bug

Poor marketing for features

Bug

App stuck at 'agree' page

Bug

Cannot retrieve reservation

Bug

Wasted time trying to add reservation

Bug

Room Key doesn't work with iOS 16

Bug

Not functional

Bug

Full of bugs

Bug

Registration doesn't work

Bug

Cannot find hotel in ASR

Bug

App keeps crashing

Bug

App not working on new iOS

Bug

Cannot login

Bug

Cannot view Terms & Conditions

Bug

Have to enter ID and password every time

Bug

Amount changes at payment page

Bug

Keeps loading when booking accommodation

Bug

Always logs me off

Bug

Need to request mobile key again

Bug

Hard to request key

Bug

Doesn't allow key activation

Bug

Cannot make reservations

Bug

Horrible app and customer service

Bug

Missing points not resolved

Bug

Cannot open to find hotel or redeem voucher

Bug

Properties don't endorse app use

Bug

Lyf has its own app

Bug

ASR app feels more boomer

Bug

App information not recognized at check-in

Bug

App glitching

Bug

Booking through app not possible

Bug

List of countries not showing

Bug

Searching by typing not possible

Bug

Cannot fill in promo code

Bug

Unable to change date

Bug

Keeps changing back to tomorrow's date

Bug

Auto logout issue

Bug

Application very slow

Bug

Cannot modify reservation

Bug

Bug issue

Bug

App doesn't work on specific feature

Bug

App freezes

Bug

App is stuck at 'agree' page

Bug

Cannot retrieve reservation

Bug

Marketing implies room key access, not true

Bug

Room Key doesn't work with iOS 16

Bug

Not functional

Bug

Full of bugs

Bug

Registration doesn't work

Bug

Cannot find hotel in ASR

Bug

App keeps crashing

Bug

App not working on new iOS

Bug

Cannot login

Bug

Cannot view Terms & Conditions

Bug

Have to enter ID and password every time

Bug

Amount changes at payment page

Bug

Keeps loading when booking accommodation

Bug

Always logs me off

Bug

Need to request mobile key again

Bug

Hard to request key

Bug

Doesn't allow key activation

Bug

Cannot make reservations

Bug

Horrible app and customer service

Bug

Missing points not resolved

Bug

Cannot open to find hotel or redeem voucher

Bug

Properties don't endorse app use

Bug

Lyf has its own app

Bug

ASR app feels more boomer

Bug

App information not recognized at check-in

Bug

App glitching

Bug
✨

Requested Features

4 requests

Map view

Feature

Add membership card to Apple Wallet

Feature

Biometric or facial recognition login

Feature

More payment methods

Feature

FAQ

What does the Ascott Star Rewards app do?

The app allows users to book stays at over 400 participating properties across 14 brands in more than 120 cities worldwide. It also enables users to access exclusive deals, earn reward points, manage their loyalty membership, and utilize convenient features like mobile check-in and room keys.

What are the key features of the Ascott Star Rewards app?

Key features include booking accommodations globally, accessing app-exclusive deals and opening offers, earning reward points on eligible stays, managing loyalty membership details, tracking upcoming stays, and utilizing mobile check-in and mobile room keys for a seamless experience.

Is the Ascott Star Rewards app free to use?

Yes, the app is free to download and use. There are no in-app purchases or advertisements mentioned, indicating a free service for users to book stays and manage their loyalty program.

What kind of properties can I book through the app?

You can book stays at a wide range of properties under 14 participating brands, including Ascott, Citadines, lyf, Oakwood, Quest, Somerset, and others. These properties are located in over 120 cities across the globe.

Can I earn airline miles through this app?

Yes, the app facilitates earning airline miles on eligible bookings with participating airline partners. This adds an extra layer of benefit for frequent travelers who also collect airline loyalty points.