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ASHConnect

ASHConnect

Fitness App

408 ratings
54 reviews
💪 Health & Fitness

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • December 20, 2018
  • November 16, 2023

Developer

American Specialty Health, Inc
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❓5 answered
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About

Manage your fitness journey with this app, designed for participating members. Discover nationwide fitness center locations, track workouts easily, and access a library of workout videos. Stay motivated and in control of your health goals.

✓Nationwide fitness center locations
✓Upgraded location accuracy
✓Easy workout check-in and tracking
✓Unlimited workout video library
✓Health app integration
Show original description

What users say

Summarized from real user reviews of ASHConnect. Based on 408 reviews and a 3.0/5 average, it highlights the 8 positives and 12 negatives reviewers mention most about this Health & Fitness app.

Positive things

  • 👍User-friendly interface and easy navigation
  • 💪Motivating features with rewards and recognition
  • 🎥Quality workout videos and exercise content
  • 🏋️Comprehensive fitness resource library
  • 📱Syncs with Apple Health and fitness trackers
  • 🌍Diverse workout options and virtual venues
  • 💰Helps users earn insurance reimbursements
  • 📍Accurate gym location tracking when working

Negative things

  • 🐛Frequent app crashes and freezing
  • 🔐Persistent login and authentication failures
  • 📊Inconsistent workout logging and credit denial
  • 🔄Poor data synchronization with health apps
  • ⚠️Requires constant reinstallation to function
  • 📱iPad landscape mode not supported
  • 🚫App won't open after updates
  • 🌐False 'no internet connection' errors
  • ⏱️Screen must stay on to count workouts
  • 🔍Fails to locate fitness centers despite proximity
  • 💔Users lose financial incentives due to bugs
  • 😤Unresponsive customer support
See all reviews

What's New in ASHConnect

9.0.613522

November 16, 2023

- New Announcement: Starting 01/01/24, all ASHConnect features will no longer be available in the mobile app. Please visit your program website to continue using all the current ASHConnect features and/or continue earning applicable health plan incentives. To continue syncing Apple Health activity, download ASHSync from the app store starting 01/01/24.

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User reviews

Most RecentHighest RatedLowest Rated

Stopped logging workouts, resolved quickly

EDITED…The app is great when it works. However it stopped logging my workouts, stopped at 37 workouts even though I continue to go to the gym and start and finish 30 mins or more workout times it’s working but then it won’t log it in as a completed. It’s seriously annoying especially when I’m trying to hit a goal. I’ve reached out to Active and fit directly so hopefully they can figure out why?!!
UPDATE: After emailing a few times, the company did reach out to me and did advise they were having technical issues and working on it. The fix was quick and all is well. Past workouts that didn’t register were in there and current ones are now showing. I do suggest If anyone has issues ever going forward I suggest emailing them instead of calling customer service.
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CarlashearCarlashear

Response from developer

Thank you Carla for your review. We regret your experience but wanted to notify you that we were able to resolve this issue. If you still require support or have questions, please contact us FitnessService@ashn.com.

Stopped logging workouts

The app is great when it works. However it stopped logging my workouts, stopped at 37 workouts even though I continue to go to the gym and start and finish 30 mins or more workout times it’s working but then it won’t log it in as a completed. It’s seriously annoying especially when I’m trying to hit a goal. I’ve reached out to Active and fit directly so hopefully they can figure out why?!! Save yourself the aggravation and just use the provide paper to log your workouts instead of this app. So much for technology, old school definitely trumps this app!!!
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CarlashearCarlashear

Response from developer

Thank you Carla for your review. We regret your experience but wanted to notify you that we were able to resolve this issue. If you still require support or have questions, please contact us FitnessService@ashn.com.

App doesn’t work well

App isn’t working… again! Every time I try to log in it says “Something went wrong”. Kaiser requires that we have 45 gym visits a year for their active and fit plan. This app has already cheated my daughter and I out of visits. My daughter has reached out regarding her fails to login with other evidence - gym login history, photos, etc. no one responded to her or corrected the issue. One of my visits was corrected but nothing after that. It’s Sunday 7/30 and we have been trying to login at our gym for over an hour. Completed a class, sauna, everything and are still trying to log on.
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*filmgirl**filmgirl*

Response from developer

Thank you so much filmigirl for your review. We regret that you are experiencing difficulties using the app but would like to support troubleshooting if you will kindly contact us at FitnessService@ashn.com.

Data Collecting

As new employee, I am glad that the company offers additional ways to get a discount on health insurance. However, this app is not good at pulling data from other resources. It is frustrating that you have to check constantly to see if your steps were counted especially using two different apps. Even the app itself has glitches when navigating in the app. Please do something to fix this issue to ensure your customers and employees are not losing out a financial needs. It is already rough in this economy, we don’t need additional money taken from our checks due to error with this app not recording data properly.
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xxxyyerwassaulxxxyyerwassaul

Response from developer

Thank you for your review. We regret hearing your frustration and can offer that based on your program, you may be able to view your activity in the website if preferable. If you have questions about that or are still not seeing your activity, please contact us at FitnessService@ashn.com for support.

Unreliable

When it works the videos are great, but have been trying to ron a video since last night and all i see is a circle going round and round. Tried deleting and reinstalling app and no luck. Went to website and found the video. Streams fine there when not thru the app
EdgewoodcottageEdgewoodcottage
See 49 more reviews

Developer apps

ASHSync
ASHSync

Fitness App

💪 Health & Fitness

(28)

Free
See developer apps

User experience

🐞

Reported Bugs

14 issues

App crashes on startup or during use

Bug

Login credentials not recognized

Bug

Cannot connect to Apple Health or Apple Watch

Bug

Workouts not logging despite completion

Bug

Step data not syncing from health apps

Bug

Redeem Rewards page shows blank or 'page not found'

Bug

App logs out unexpectedly

Bug

Gym localization fails to find nearby fitness centers

Bug

Registration form causes app crash

Bug

App won't open after iOS updates

Bug

Inconsistent credit assignment for workouts

Bug

Fitness center search returns no results despite map showing location

Bug

App freezes when loading videos

Bug

Background tracking disabled requiring screen to stay on

Bug
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Requested Features

8 requests

iPad landscape mode support

Feature

Background app functionality for workout tracking

Feature

Clearer rewards redemption information

Feature

Better app support and documentation

Feature

Improved Apple Watch integration

Feature

Walk/run data collection from Apple Watch

Feature

Automatic gym location detection

Feature

Better error messaging and troubleshooting guides

Feature

FAQ

What does the ASHConnect app do?

The ASHConnect app helps participating members manage their fitness journey. It allows you to find fitness center locations nationwide, track your workouts by checking in and out, and access a library of workout videos.

What are the key features of ASHConnect?

Key features include finding participating fitness centers and select YMCAs, receiving notifications when you leave a gym's area, easy workout check-in and tracking, and access to an unlimited resource library of workout videos.

Is ASHConnect free to use?

The app is free for participating members of specific health plans and programs. There are no in-app purchases or ads mentioned, indicating it's a free service for eligible users.

Who is eligible to use the ASHConnect app?

This app is exclusively for participating members in the Active&Fit®, Healthyroads®, or Silver&Fit® programs, which are offered through your health plan or employer. Some features may vary based on your specific health plan and program.

How does the app help with finding gyms and tracking workouts?

The app provides an upgraded location accuracy feature to help you find gyms easily. You can check in when you arrive at a participating gym to start your workout and check out when you're finished, simplifying the tracking process.