Stopped logging workouts, resolved quickly
EDITED…The app is great when it works. However it stopped logging my workouts, stopped at 37 workouts even though I continue to go to the gym and start and finish 30 mins or more workout times it’s working but then it won’t log it in as a completed. It’s seriously annoying especially when I’m trying to hit a goal. I’ve reached out to Active and fit directly so hopefully they can figure out why?!!
UPDATE: After emailing a few times, the company did reach out to me and did advise they were having technical issues and working on it. The fix was quick and all is well. Past workouts that didn’t register were in there and current ones are now showing. I do suggest If anyone has issues ever going forward I suggest emailing them instead of calling customer service.
UPDATE: After emailing a few times, the company did reach out to me and did advise they were having technical issues and working on it. The fix was quick and all is well. Past workouts that didn’t register were in there and current ones are now showing. I do suggest If anyone has issues ever going forward I suggest emailing them instead of calling customer service.
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Response from developer
Thank you Carla for your review. We regret your experience but wanted to notify you that we were able to resolve this issue. If you still require support or have questions, please contact us FitnessService@ashn.com.
Stopped logging workouts
The app is great when it works. However it stopped logging my workouts, stopped at 37 workouts even though I continue to go to the gym and start and finish 30 mins or more workout times it’s working but then it won’t log it in as a completed. It’s seriously annoying especially when I’m trying to hit a goal. I’ve reached out to Active and fit directly so hopefully they can figure out why?!! Save yourself the aggravation and just use the provide paper to log your workouts instead of this app. So much for technology, old school definitely trumps this app!!!
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Response from developer
Thank you Carla for your review. We regret your experience but wanted to notify you that we were able to resolve this issue. If you still require support or have questions, please contact us FitnessService@ashn.com.
App doesn’t work well
App isn’t working… again! Every time I try to log in it says “Something went wrong”. Kaiser requires that we have 45 gym visits a year for their active and fit plan. This app has already cheated my daughter and I out of visits. My daughter has reached out regarding her fails to login with other evidence - gym login history, photos, etc. no one responded to her or corrected the issue. One of my visits was corrected but nothing after that. It’s Sunday 7/30 and we have been trying to login at our gym for over an hour. Completed a class, sauna, everything and are still trying to log on.
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Response from developer
Thank you so much filmigirl for your review. We regret that you are experiencing difficulties using the app but would like to support troubleshooting if you will kindly contact us at FitnessService@ashn.com.
Data Collecting
As new employee, I am glad that the company offers additional ways to get a discount on health insurance. However, this app is not good at pulling data from other resources. It is frustrating that you have to check constantly to see if your steps were counted especially using two different apps. Even the app itself has glitches when navigating in the app. Please do something to fix this issue to ensure your customers and employees are not losing out a financial needs. It is already rough in this economy, we don’t need additional money taken from our checks due to error with this app not recording data properly.
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Response from developer
Thank you for your review. We regret hearing your frustration and can offer that based on your program, you may be able to view your activity in the website if preferable. If you have questions about that or are still not seeing your activity, please contact us at FitnessService@ashn.com for support.
Unreliable
When it works the videos are great, but have been trying to ron a video since last night and all i see is a circle going round and round. Tried deleting and reinstalling app and no luck. Went to website and found the video. Streams fine there when not thru the app
Just joined!
So far, great! So many options and so much great info! Physical and financial fitness resources, I’m sure I'll find some resources for emotional well-being too!
Sabotage?
Probably my first review on anything ever. With that being said, there has been a problem with logging in the the past few days and I was unable to sign on to earn my points for those days. Now, I am unable to achieve my goal of 100 points(going to be close anyways) and I will now loose out on a $200 refund from my insurance company.
What strange to me, is now I can login without any problem when I don’t have to ability to acquire my 100 points with only a 6 days left in the year, when I need 7 points….
What strange to me, is now I can login without any problem when I don’t have to ability to acquire my 100 points with only a 6 days left in the year, when I need 7 points….
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Response from developer
Thank you for your review. We regret learning of the difficulties you had logging into the app and achieving your points. We would like to offer assistance troubleshooting or other support if you will please contact us at FitnessService@ashn.com.
IPad version needs work
Good informative app, but the iPad version only works in portrait mode, not landscape. It’s not that hard to allow landscape mode, I know because I’m an app developer. Now I have to take my iPad out of its case to use this app.
Getting Started
I am just getting started with Silver&Fit. I am excited about the potential.
ASH Connect is amazing
Thank you to my health insurance for rewarding your subscribers for proactively keeping up with their health and wellness. Silver and Fit is just one more tool you provide us with to enhance our wellness every day-and I thank you!
Just getting started… 👍
So far this is going well, I am still in the set up mode, but looking so forward to see what features there are and using them.
Not recording steps
I use this app to get a discount on my health insurance with my job based on how many steps I have each month. I noticed that my last I was billed the full amount on my last few check stubs. The cost of insurance at work is astronomical, $216/check and that’s only for myself! It’s very important that this app work so that I can benefit from the discount incentive. I factory reset my Apple watch and it synced great for a few days then it suddenly stopped tracking again. I shouldn’t have to keep resetting my watch for this to work. I NEED this app to work!
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Response from developer
Thank you Wendy for your review. We regret learning you are experiencing an issue with your steps syncing, but want to advise that you can login to your program website to confirm your steps have been recorded accurately. If you experience difficulties please contact us at FitnessService@ashn.com so we can assist troubleshooting.
Fit for a King!
Just signed up and excited about all the wonderful tools at my finger tips to get healthy and stay healthy!!!
Great app
Easy to set up, easy to navigate and provides great information at your fingertips so I can stay active anywhere I am.
Garbage
This app is absolute crap. It frequently doesn’t let you login or can’t find your fitness center. Now it won’t let you have the app running in the background to count a workout, and your screen has to be on for the time to count. It doesn’t sync properly or consistently with step data and you can only get one point a day.
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Doesn’t work anymore
This app worked great when I first installed it but now will only update my steps if I “disconnect” from my Apple devices, then reconnect. Tonight when I try to reconnect it says there is an error. I removed the app and reinstalled but can no longer connect to my device. In addition, the few times I have gone to the gym it does not record my activity. It’s too much work to use this.
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Consistent issues
I have used this app for 2 years now to check in to my fitness center and earn points for reimbursement from my health plan. Since I have used this app I have experienced consistent log in issues where the app sends a message acknowledging there is an error and to try logging in at a later time. In addition to the log in issues I have also encountered issues where the app fails to find fitness centers in my area. I typically need to delete and re-install to attempt to correct these issues.
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Response from developer
Thank you for your review TRS1223567/ We are sorry to hear you are having difficulties with the app. We would appreciate the opportunity to support you or guide you with tips for your Plan. Please contact us by email, at FitnessService@ASHN.com for support.
Redeem Rewards
So far I am really enjoying the ASH connect app. It is accurate with gym locations and tracking your workout.
Very user friendly, easy to navigate for anyone.
One thing I’m curious about as I just finished my first month using ASH connect, is do I receive a paper check in the mail or is it just available through the app as a virtual debit card? I’m not sure if anyone else has had this problem or not but I’m very confused about it.
Love the app, super easy to use! Just lacks a bit of information for the user.
Very user friendly, easy to navigate for anyone.
One thing I’m curious about as I just finished my first month using ASH connect, is do I receive a paper check in the mail or is it just available through the app as a virtual debit card? I’m not sure if anyone else has had this problem or not but I’m very confused about it.
Love the app, super easy to use! Just lacks a bit of information for the user.
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Too get Fit
Just got started. I like everything so far. I will be sending future updates. Back to getting fit. Thanks one and all.
App stopped syncing workouts
I had been using the app successfully and recording workouts until today when it wouldn’t record my workout or didn’t show any of my previous workouts. Not sure what changed. I did delete and reinstall the app and that didn’t fix the problem.
