Not Functional
The actual scanning mode which I imagine is the default use case hasn’t worked for months. Mostly just open Apple wallet for some reason and immediately fails. The only other option at my complex is to use their remote or RMA option but that requires a login every single time you open the app and even that execution path is stupidly slow. The UI keeps changing but somehow is getting uglier and less functional.
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Difficult getting started
So slow in sending a code when you try to get started. Unworkable
iPhone problems
I always have an issue with my key from my phone
I hate it
This is used at my apartment complex to open doors and also open the gate if you have a guest coming. The one thing I hate about this app is that I have to login every time I need to let somebody in the gate, this is a huge inconvenience so now I have to try to remember my password just to let somebody in the gate and sometimes my guest have to sit outside the gate for about 5 to 10 minutes till I can get inside the app they have to come up with something better so we don’t have to keep signing in every time we need to let somebody
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SEAMLESS MODE
seamless mode? seamless mode. it exists in other apps you make. why no? add seamless mode.
It’s bad
Was hard to set up. Asked for a lot of permissions. Didn’t work when I needed it.
Worst access app ever
My apartment building implemented this system and it was been terrible since day one. It works inconsistently. People are always locked out. Forces me to enter log in credentials every single time. Extremely slow to load. Would not recommend.
The biggest inconvenience in the entirety of my 24 & 1/2 years on this earth.
I’ve already rated this app. However, I’m coming back to reiterate how truly awful this app is. For the life of me, I cannot comprehend how it has more than 1 star, and that is only because you cannot give apps less than 1 on the App Store. As far as I am concerned, THIS APP DESERVES ZERO STARS.
Please understand I have only ever taken the time to write 2 reviews in my life. Both of them have been to convey my absolute frustration for this app. I LOVE my apartment complex and would consider it the best place I’ve lived since moving out of my parents’ when I went to college. This app alone is enough to make me consider leaving for somewhere that doesn’t use this god awful POS.
I have to log in every single time I want to open my community gate. Then when I drive my car through the gate, four buildings down to my apartment, and walk up the stairs I have to LOGIN AGAIN to unlock my door. God forbid I have the phone even a single micrometer off of the lock register or else the frickin thing won’t unlock. I must have my phone perfectly centered, level, and flat against the lock for it to pick up any signal. I’m seriously considering carrying around a level and ruler at this point. BEATING DOWN THE DOOR WOULD BE FASTER. I KID YOU NOT.
I brought up these issues to my apartment management, and they suggested deleting the app and redownloading which I did. I now cannot even get into my apartment because “all the mobile keys” for this property have been claimed. I am on the verge of insanity. I have hit rock bottom, and I feel like the app developers just threw me a shovel.
When I wrote my first review, I asked for Apple Watch and or Apple Pay compatibility with the lock as that would’ve made the app infinitely better from its less than mediocre functionality. Keep in mind you have to:
1) login to your phone.
2) scroll to find the app (which I keep on the first page of my phone for convenience)
3) open the app
4) login
5) wait 20-30 seconds for the page to load
6) select the mobile keys tab
7) select unlock
8) hold the phone exactly with the correct orientation and alignment in order for the lock to register
9) wait another 10-15 seconds for the app to register my requested action and unlock the door.
The Delta Force operators were in and out of Venezuela all before I got a gosh dang mother fricking door unlocked. At this point, I would commit grand larceny in the first degree, kidnap a baby, and give away my life savings to a billionaire just to get this app to work more effectively.
I hope this review has accurately reflected my feelings toward this app. Although, as far as I’m concerned, something that operated this horribly should not be classified as an app. This thing is a torture device. Please appreciate the lack of cuss words in this review. It took much restraint and several deep breaths in order to purposefully exclude them. I know this app has taken several years off of my life. Cigarettes would kill me slower. Thank you for your time if you made it this far.
Please understand I have only ever taken the time to write 2 reviews in my life. Both of them have been to convey my absolute frustration for this app. I LOVE my apartment complex and would consider it the best place I’ve lived since moving out of my parents’ when I went to college. This app alone is enough to make me consider leaving for somewhere that doesn’t use this god awful POS.
I have to log in every single time I want to open my community gate. Then when I drive my car through the gate, four buildings down to my apartment, and walk up the stairs I have to LOGIN AGAIN to unlock my door. God forbid I have the phone even a single micrometer off of the lock register or else the frickin thing won’t unlock. I must have my phone perfectly centered, level, and flat against the lock for it to pick up any signal. I’m seriously considering carrying around a level and ruler at this point. BEATING DOWN THE DOOR WOULD BE FASTER. I KID YOU NOT.
I brought up these issues to my apartment management, and they suggested deleting the app and redownloading which I did. I now cannot even get into my apartment because “all the mobile keys” for this property have been claimed. I am on the verge of insanity. I have hit rock bottom, and I feel like the app developers just threw me a shovel.
When I wrote my first review, I asked for Apple Watch and or Apple Pay compatibility with the lock as that would’ve made the app infinitely better from its less than mediocre functionality. Keep in mind you have to:
1) login to your phone.
2) scroll to find the app (which I keep on the first page of my phone for convenience)
3) open the app
4) login
5) wait 20-30 seconds for the page to load
6) select the mobile keys tab
7) select unlock
8) hold the phone exactly with the correct orientation and alignment in order for the lock to register
9) wait another 10-15 seconds for the app to register my requested action and unlock the door.
The Delta Force operators were in and out of Venezuela all before I got a gosh dang mother fricking door unlocked. At this point, I would commit grand larceny in the first degree, kidnap a baby, and give away my life savings to a billionaire just to get this app to work more effectively.
I hope this review has accurately reflected my feelings toward this app. Although, as far as I’m concerned, something that operated this horribly should not be classified as an app. This thing is a torture device. Please appreciate the lack of cuss words in this review. It took much restraint and several deep breaths in order to purposefully exclude them. I know this app has taken several years off of my life. Cigarettes would kill me slower. Thank you for your time if you made it this far.
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Bad
In the ripe year of 2025, this app should not be so glitchy. Takes a million years to connect to locks. It ruins my day frequently. It PMO so bad
Garbage
App is trash. Sometimes it gets stuck on a loading screen, sometimes it doesn’t recognize the lock. Absolute trash.
Unbelievably bad
The HOA of our building adopted this locking system 1 year ago and has been nothing but trouble. The software is rudimentary at best. Mysteriously, one of the common locks of our building will randomly stop working. Leaving the occupants of an entire floor stranded. In addition, using the management features is cumbersome at best the functionality is awkward even when it does work. This company is just waiting for a lawsuit. It’s unbelievable that you can get locked out of your own home even when you have all forms of credentials with you i. e. keyfob, a keycard and phone app and none of them will give you access. This company has changed the hardware three times so it’s obviously a software issue. And the company is clueless. They are selling a product that doesn’t work.
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Apple Watch Support
Please add Apple Watch and wallet support to make it a five star.
Awful app
Glitches out way too often and won’t let me in to my apartment
Annoying
Having an app is helpful but the app is highly annoying because you constantly have to log in every time you open it and the prefill feature won’t fill for email address and password. Even if it had a quicker login would be helpful at this point like facial recognition or something.
Never works the it’s supposed to
Probably a money laundering scheme
Terrible
Is this update why I couldn’t get into my apartment building late at night? Do you ever think these through? It’s bad enough the door to my unit usually takes 2-3 tries to open, but getting into the building was impossible without having to go all the way around to have to use the old system to call myself to buzz myself in.
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Worst thing to happen to my apartment complex
Terrible
Apple watch and wallet support needed
App works fine but missing some features
Wish I could give this zero stars
If you want to replace physical keys with this system it has to work 100% of the time (which it doesn’t). Even then it’s not really worth it. Thanks for locking me out of my apartment, I genuinely hope you go out of business. The battery in the lock isn’t even dead.
Don’t work with iPhone
I couldn’t able to open my door and management mentions that Yale app don’t work with iPhone
