Slow
Not worth using currently as it takes to long to load in and everything else.
Can’t sign in anymore
Stopped working at the sign in page despite “updating”
Issue with login
There is no option to get customer support
Randomly stopped working
Worked fine for months, now won't let me log in. Immediately says "your session expired" and takes me back to log in screen - rinse, repeat. Can't wait to not have access for 4 business days until I get a response to my support ticket, which will just be the incompetent support tech asking me a question already addressed in the ticket, so I can wait 4 more days for them to respond, etc.
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Athena crashing
Uninstalled and reinstalled for it to work again. Also when are they releasing the android version. They’ve been talking about it for years.
No longer can use app
Since you are requiring an update not available for my iPhone, I can no longer use this app. Worse less now.
Not able to view inbox labs
This app does not work well, please allow us to review and sign off labs on inbox
Poor performance
When the app work, it works great. Ambient is a big time saver. However, I typically have to update the app 2 to 3 times weekly to keep it running. This takes about 20 minutes. Always seems to happen when I need the app to work now. Also, ambient will sometimes say it is starting. Then I get done with the visit to find ambient failed to start, and nothing was recorded. Overall, disappointing. The pieces seem to be there. I just cannot get them to work consistently
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Visits
Rescheduling, canceling and adding visits through the app would be a great improvement.
Provider/ Locations filter
The filter option doesn’t work when selecting specific providers.
Every time I select a filter option it doesn’t change the patient list, still showing other provider’s patients first before the one selected.
Every time I select a filter option it doesn’t change the patient list, still showing other provider’s patients first before the one selected.
Easy to navigate
Takes some time to get used to but once you learn the basics, it’s very easy to use as a clinician.
Limited
Need ability to create appointments, encounters and send controlled medications since we don't always have access to a computer
Incompatibility with apple
Disappointed
Unable to open App
I am unable to open your App. I have deleted it and reinstalled on 2 devices. I contacted customer service, but I will not pay $5 to speak with someone. YOU NEED TO FIX YOUR APP
Prescribing
I’m unable to prescribe medications unless the medicine is on the patients medication list. Useless, as I use the app when I’m away from the office.
Disappointing
This is a convenient way to look at your schedule. You can work on your notes, but it’s pretty challenging. Billing doesn’t seem to be available, so you can’t sign your notes. Disappointing. UPDATE: a response from the developer is not the same thing as the developer actually addressing the issues. This also also seems pretty typical of Athena. They always say thanks for the feedback, but I’m not sure they actually plan to change anything. Theoretically, they’ve had a while to adapt their system to the needs of clinicians. But thanks.
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Great!
The only few areas which I feel everyone would benefit from is:
1) being able to cancel/reschedule/schedule from the app.
2) being able to bill/charge entry screen from the mobile app.
3) Allow macros to be accessed in all sections, not just assessments/plan... ie the physical exam. (I believe there are other sections that allow macros to be imported, but that's all I can think of)
Otherwise, everything is great.
Keep up the good work and thank you!
1) being able to cancel/reschedule/schedule from the app.
2) being able to bill/charge entry screen from the mobile app.
3) Allow macros to be accessed in all sections, not just assessments/plan... ie the physical exam. (I believe there are other sections that allow macros to be imported, but that's all I can think of)
Otherwise, everything is great.
Keep up the good work and thank you!
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Scam
Don’t know how they are rated, maybe employees. So many problems. Athena one logs off daily have to re enter password many times. Not useful other than quick review for primary care. Other Athena issues faxes not attached even if name clearly on form. Over charging and accounting questionable. Annotate and sign issues for 3 yrs. Notification issues for 6.
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Great app, but please let me do billing soon :)
I love being able to go through charts, labs, etc, straight from my phone instead of having to bust my laptop out. I would like, however, the ability to bill. It says this feature is "coming soon" but it has had that for about a year now. Any light at the end of the tunell? If this became a feature, man I'd be happy.
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Great app, but please let me do billing soon :)
I love being able to go through charts, labs, etc, straight from my phone instead of having to bust my laptop out. I would like, however, the ability to bill. It says this feature is "coming soon" but it has had that for about a year now. Any light at the end of the tunell? If this became a feature, man I'd be happy.
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Response from developer
Hi mdog675, Thank you for your positive feedback, and we're delighted you're finding the athenaOne mobile app useful. On your concern regarding the ability to handle billing, we'd like to inform you that this functionality is in our product roadmap for 2025, and we're actively researching ways to incorporate it into the mobile app at the earliest. We'll notify you once it's available.
