Issue with login
Randomly stopped working
Response from developer
Hi, We’re sorry to hear that you’re having trouble accessing the athenaOne mobile app. This is not the experience we want our users to have. To successfully debug and resolve the issue, our team would need your username and practice ID details. If you still haven’t heard back from our support team, please update your app store review with the case number so we can follow up. Going forward, we also recommend contacting your practice CSM to escalate any unresolved issues, as they may be able to assist more directly and help resolve the issue more quickly.
Athena crashing
No longer can use app
Not able to view inbox labs
Poor performance
Response from developer
Hi, Thank you for your feedback. We’re pleased to hear that the Ambient workflow has been a big time saver for you. Regarding the frequent updates, we typically release a new version once a month, so you shouldn’t need to update the app multiple times a week if you’re already on the latest version. We’d like to investigate whether this is an actual update requirement or possibly a background sign-in issue. Regarding your other concern about the issue of failing to record your visit, we definitely want to look into this and help resolve it as quickly as possible. To investigate both issues, we’d need a few additional details. So, it would be of great help if you could submit a case mentioning your username and the context ID referencing this review. Once we have those details, our team will look into the matter and get back to you.
Visits
Provider/ Locations filter
Every time I select a filter option it doesn’t change the patient list, still showing other provider’s patients first before the one selected.
Easy to navigate
Limited
Incompatibility with apple
Unable to open App
Prescribing
Disappointing
Response from developer
Hi adnv, We're glad to hear that you're finding the athenaOne mobile schedule workflow useful, and we're sorry to hear that you're finding it difficult to enter your notes using the mobile app. To better understand your problems and address them, we'd love to get in touch with you. Please get in touch with us by submitting a case and referencing this review along with your athenaNet username and we'll reach out to you. Regarding your second concern, the ability to handle billing, we'd like to inform you that this functionality is currently on our long-term road map, and we're actively researching ways to incorporate it into the mobile app. We’ll notify you once it’s available.
Great!
1) being able to cancel/reschedule/schedule from the app.
2) being able to bill/charge entry screen from the mobile app.
3) Allow macros to be accessed in all sections, not just assessments/plan... ie the physical exam. (I believe there are other sections that allow macros to be imported, but that's all I can think of)
Otherwise, everything is great.
Keep up the good work and thank you!
Scam
Great app, but please let me do billing soon :)
Response from developer
Hi mdog675, Thank you for your positive feedback, and we're delighted you're finding the athenaOne mobile app useful. On your concern regarding the ability to handle billing, we'd like to inform you that this functionality is in our product roadmap for 2025, and we're actively researching ways to incorporate it into the mobile app at the earliest. We'll notify you once it's available.
Great app, but please let me do billing soon :)
Response from developer
Hi mdog675, Thank you for your positive feedback, and we're delighted you're finding the athenaOne mobile app useful. On your concern regarding the ability to handle billing, we'd like to inform you that this functionality is in our product roadmap for 2025, and we're actively researching ways to incorporate it into the mobile app at the earliest. We'll notify you once it's available.
