Needs Major Impovement
The only reliable part of this app is pulling up my insurance card.
I tried to schedule a doctors appointment through the app with providers who showed availability for my selected day. After selecting one, I would fill out all of my information, I was told they weren’t actually available that day, and the next opening was two months later. This happened multiple times.
This app is meant to make things easier and more convenient, but it misses the mark in many ways. The appointment availability should be accurate before users enter in all of their information.
Also, setting up prescriptions through this app is a hot mess. Overall, this app has a lot of room for improvement before it can be considered convenient or reliable.
I tried to schedule a doctors appointment through the app with providers who showed availability for my selected day. After selecting one, I would fill out all of my information, I was told they weren’t actually available that day, and the next opening was two months later. This happened multiple times.
This app is meant to make things easier and more convenient, but it misses the mark in many ways. The appointment availability should be accurate before users enter in all of their information.
Also, setting up prescriptions through this app is a hot mess. Overall, this app has a lot of room for improvement before it can be considered convenient or reliable.
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Login doesn’t work
Unable to login with manual or Face ID. When tapping on either cta a second loader displays and disappears and nothing happens same splash screen is shown
Someone help me.
I had a terrible time trying to change email address and found the right person to help me.
Review
Have always been treated with help & care from everyone at Ascension.
Terrible customer service !!!
You call customer service because you’re having trouble with the patient portal, but the staff who answer are always in a bad mood and say they can't help—telling you to call another department but not knowing the phone number—and when they transfer you, the person who answers says the exact same thing. I’ve called over 40 times in the last two months, and it’s always the same story!
Llamas a servicio al cliente porque tienes problemas con el portal del paciente y las empleadas que contestan siempre están de mal humor y dicen que no pueden ayudar, que llame a otra áreabque tampoco se saben el número de teléfono y cuando te transfieren te contesta otra que dice lo mismo. He llamado por dos meses mas de 40 veces y siempre es lo mismo !!!
Llamas a servicio al cliente porque tienes problemas con el portal del paciente y las empleadas que contestan siempre están de mal humor y dicen que no pueden ayudar, que llame a otra áreabque tampoco se saben el número de teléfono y cuando te transfieren te contesta otra que dice lo mismo. He llamado por dos meses mas de 40 veces y siempre es lo mismo !!!
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