Can’t even log in
After clicking the login button the page just reloads and flashes. Unable to login to do anything making the app useless.
Love this hospital
I had an MRI on my heart and I had contact with 5 different employees, and I can honestly say it was refreshing to have everyone I came into contact with, ALL very polite, courteous and explained everything to me, which I appreciated because they made me feel comfortable. Great Employees and a Great hospital!
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Superior Service
Dr. Alexander and his staff provide a top notch and professional service.
Results for Whom?
Cannot understand
Went thru all the hoops and….
The app is broken. Was much better off using the athena health portal.
Excellent!!
My time at Ascension St Thomas Midtown Hospital was A+!! Every single person we encountered from registration, CNA, EKG tech, phlebotomist, nurse, anesthesiologist, nurse practitioner, cardiologists etc etc were so super nice and professional. Highly recommend!
First visit
Very impressive and I love my Doctor
Useless
This app is useless. One minute it’s working and then the next it’s not. Billing tracking is terrible. Always paid my copayments upfront and then getting billing statements from different agencies months later. Can’t even sign into my account from the app or browser. Think I’m about done with Ascension. Customer service is great, but their billing system sucks. Not wasting anymore money on popup side charges.
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Surgery
Never a great day to have surgery but last Wednesday I had prolapse surgery. I’ve had many surgeries over the years but this one just had me very anxious, to say the least. Very stressed! But from the time I was taken back to be prepared I felt so much better. Emily was the best! I felt in good hands throughout the entire procedure. The staff was incredible! I highly recommend Dr. Chesney for any of your GYN procedures. Couldn’t have been in better hands.
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Response from developer
Thank you for taking the time to share your positive experience with us! We're so glad to hear about our teams delivering compassionate care in your communities.
Unusable
I regularly have issues accessing my children’s linked files. The billing function worked for a while, but now it shows my account isn’t linked. Even after putting in an account or billing number, it says to try again later. After reviewing FAQ’s and contacting the help number listed, I was told that representative could not do anything to help with billing, even after explaining I just wanted the bills to populate in the app. The app always redirects me to login to the old billing portal. I haven’t been able to message my care team, even by going to the doctor’s profile and selecting “message” directly. When I go to write the message, the doctor’s name disappears and when I try to select who to send the message to no doctor’s appear in my “care team”. If I go to the tab to look at my care team, they are listed there. If I have to go to a separate billing sight and have to call to communicate with my doctor or access my children’s health records, what is the point of this all-in-one app? I’ve submitted feedback in the app multiple times and have never been contacted.
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Response from developer
As we continuously work to enhance this product, we thank you for your review. We encourage you to give the app another opportunity at a later time or try our online patient portal to access your care information: https://healthcare.ascension.org/patient-portal
Weird billing, weird startup
Why does your app startup hijack audio? Please fix that. Also this has to be one of the worst billing experiences I’ve ever seen in medical billing. The payment plan isn’t auto pay by default (that makes no sense), you have to call someone and then it disappears from the app so it’s impossible to see what you owe monthly at a glance. Also you have to call the exact right number to set up a payment plan with auto pay it’s different for every type of service.
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Response from developer
We offer our apologies regarding your experience with the app. Your patience is most appreciated as we are continuously working to enhance this product. Please give our online patient portal a try: https://healthcare.ascension.org/patient-portal to access your billing information.
App
It’s a great app for information
Junk
Total useless, freezes up when trying to log in asking to turn on biometrics when they’re already on. Developers need to remove or fix it. (IPhone)
Oops! Something sucks
There's no keyboard and that's a problem for me
Billing needs work
You should be able to select a different card for a particular payment instead of selecting a card and it automatically making it your primary payment card and then having to change it back.
You should also be able to click on a bill and pay it instead of scrolling to the bottom to make a payment, especially if you have a lot of bills.
You should also be able to click on a bill and pay it instead of scrolling to the bottom to make a payment, especially if you have a lot of bills.
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Response from developer
Your patience is most appreciated as we are continuously working to enhance this product. Please give our online patient portal a try: https://healthcare.ascension.org/patient-portal to access your billing information.
Useless
Download app. Tried to log on and the keypad would not come up on my Ipad.
I get to the “enable biometrics” screen after signing in and it locks up. Useless.
*
Why so buggy?
Finally get it working and a week later it wants to notify me to turn biometrics on. Then just locks up with no recourse. Just froze. So frustrating.
Needs work!
I’m tired of logging in and at least once a week the messaging part of the app is down. Hard to keep in contact with Dr at critical moments of care when you or they can’t message back. This app needs to be reworked if this keeps up.
Love my tech.
Great attitude, kind and carefully.
Wait time was reasonable too!”
Wait time was reasonable too!”
