Service Fee?
Overall, the app can be a little glitchy. Not bad. It works, but other quick service restaurants have smoother app experiences.
Main issue, there is a Service Charge/Convenience Fee for ordering on the App, but not if scanning the app in-person. I have shared my thoughts on surveys with them several times, but haven’t addressed it. Generally, app users will have a bigger check average, they are doing the work for your order taking employees, and it reduces order accuracy issues. Auntie Anne’s corporate is foolish for charging customers extra, when the customer is making the employee and stores’ jobs simpler.
Main issue, there is a Service Charge/Convenience Fee for ordering on the App, but not if scanning the app in-person. I have shared my thoughts on surveys with them several times, but haven’t addressed it. Generally, app users will have a bigger check average, they are doing the work for your order taking employees, and it reduces order accuracy issues. Auntie Anne’s corporate is foolish for charging customers extra, when the customer is making the employee and stores’ jobs simpler.
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JJ3phillips
Cant even order pretzel dogs
Why are pretzel dogs just blank? Ive waited weeks to try and order and just updated the app. Literally the only thing i get from here doesnt even show up in app to order. Might be location specific, unsure
Rrevereluvir
Customer service
My order was completed before my scheduled time and Caitlin was very polite and had treated me with respect. Frankly I was in a bad mood and her smile and kindness made me smile and was a bright moment in my day
PPickles1313!
Awesome experience
I loved it girl
Jjavsjsv
Never done on time
Order is never ready
DDrumrunnerx3
