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Cold Stone

Cold Stone

by Kahala Management, L.L.C.

23K ratings
262 reviews
#136 in free Food & Drink
🍔 Food & Drink
🎬 Entertainment
Free

Details

Released
September 1, 2013
Updated
October 26, 2026

Features

Developer

Kahala Management, L.L.C.
✨Promote your app ✨
Cold Stone screenshot #1 for iPhone
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Cold Stone screenshot #4 for iPhone
iphone
ipad
📉no. 136
Charts↘︎
📌Ready
Reviews summary↘︎
⭐262
Reviews↘︎
📝40+ tags
Tags↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦~ in 2 weeks
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

Order custom ice cream creations, shakes, or cakes for pickup or delivery. Save your favorite orders, earn rewards, and enjoy exclusive birthday treats through a loyalty program.

✓Order ice cream creations, shakes, and cakes
✓Pickup at store or delivery to door
✓Save favorite orders and re-order easily
✓Unlimited customizations
✓Earn points and redeem rewards
✓Birthday Buy One, Get One FREE offer
Show original description

What users say about Cold Stone

Reviews of Cold Stone are mostly negative: the Food & Drink app is rated 4.7/5 from 23K App Store ratings. What users like most: fast and easy order and pick up, exceptional ice cream and service. Top complaints: buggy and glitchy app features, outdated and clunky app design. Summarized from real user reviews.

Positive things

  • 🚀Fast and easy order and pick up
  • 👍Exceptional ice cream and service
  • 💡Allows store to accept phone number for rewards

Negative things

  • 🐛Buggy and glitchy app features
  • 👎Outdated and clunky app design
  • 🤔Disconnect between app and store inventory
  • 💸Incorrect orders and missing items
  • 🤯Frustrating login and account issues
See all reviews
+1

What's New in Cold Stone

7.0.0

October 26, 2026

- Bug fixes & other improvements

Charts

Top Free

📉 136-2

Food & Drink

This app dropped -2 positions in Food & Drink chart.

Last updated on October 28, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Glitching as you sign in

Can’t sign in without their dumb cookie consent form popping up over and over, very bugged app. Don’t buy from them, rather just go to Baskin Robbins…
JJaydizzle42

Points

My earned points against my phone # disappeared. May delete the app and see if I get them back. Ideas anyone?
BBlah587uhftjxhj

Useless in several regards

First, stores show as closed (and that means ineligible for order ahead) as late as 1pm; opening is 11am. Second, gift card storage is useless: balance is NOT accessible! Present icon on left of the GC asks if you want to delete; garbage can icon on right is obviously same. No indication of how pts are earned or what they mean. Do better!
Show more
DLDr Ladybug

Incorrect Delivery Orders

I don’t order ice cream often so to get the wrong flavor is irksome, and the app has no way to report the problem.

Also, the app doesn’t allow you to just look at the menu without first clicking ordering.
AAnythingQuiet

App is ok.

The app could be better, message me for suggestions.
LLegg24
See 257 more reviews

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User experience

🐞

Reported Bugs

4 issues

Payment processing errors

Bug

Inability to change pickup location

Bug

Rewards not updating properly

Bug

App crashes when trying to add gift cards

Bug
✨

Requested Features

5 requests

Ability to reorder previous orders

Feature

Option to select custom ice cream flavors

Feature

Integration with mobile wallets (Apple Pay, Google Pay)

Feature

Easier way to apply rewards and discounts

Feature

Clearer communication on store closures and order availability

Feature

FAQ

What can I order through the app?

You can order a variety of made-fresh ice cream options, including custom Creations™, Shakes, and Cakes. The app allows for unlimited customizations to tailor your order to your exact preferences.

How do I get my order?

You have two convenient options for receiving your order. You can choose to order ahead and pick it up at your favorite Cold Stone Creamery store, or you can have your order delivered directly to your doorstep.

What are the benefits of the My Cold Stone Rewards program?

By signing into your My Cold Stone Rewards account, you can save your favorite orders for easy re-ordering, earn points for every dollar spent, and redeem those points for rewards. You also receive a special Buy One, Get One FREE offer on your birthday.

Is the app free to use?

Yes, the app itself is free to download and use. The monetization comes from the purchase of ice cream products ordered through the app. There are no additional fees for using the app's ordering or loyalty features.

Can I re-order past purchases easily?

Absolutely. The app makes it easy to re-order your favorite items or recent orders. This feature allows you to quickly access and place orders for the ice cream you love without having to re-select all your customizations each time.