Cautious on online order
Be very cautious if you’re planning to order a cake here for an important event!
I ordered a birthday cake online about a week in advance and selected a location for pickup. On the pick up day, when we went to pick it up, we found out that the cake had never been shipped/delivered to the pickup store. There was simply no cake for us.
What made this even more frustrating was how poorly the situation was handled. We received no reasonable explanation, no alternative solution, and no sense of responsibility. We were basically told that they didn’t have the cake and there was nothing they could do. The only option was a refund, which would take about three days to receive.
This was for my son’s birthday. I ordered the cake a week ahead specifically so I wouldn’t have to worry about something like this happening on his special day. Instead, we were left without his birthday cake at the last minute and had to deal with unnecessary stress right before his celebration.
If you are ordering a cake online for a birthday or other important event, please be cautious. An advance order apparently does not guarantee that your cake will actually be at the pickup location when you need it. This was an extremely disappointing experience and very poor customer service.
I ordered a birthday cake online about a week in advance and selected a location for pickup. On the pick up day, when we went to pick it up, we found out that the cake had never been shipped/delivered to the pickup store. There was simply no cake for us.
What made this even more frustrating was how poorly the situation was handled. We received no reasonable explanation, no alternative solution, and no sense of responsibility. We were basically told that they didn’t have the cake and there was nothing they could do. The only option was a refund, which would take about three days to receive.
This was for my son’s birthday. I ordered the cake a week ahead specifically so I wouldn’t have to worry about something like this happening on his special day. Instead, we were left without his birthday cake at the last minute and had to deal with unnecessary stress right before his celebration.
If you are ordering a cake online for a birthday or other important event, please be cautious. An advance order apparently does not guarantee that your cake will actually be at the pickup location when you need it. This was an extremely disappointing experience and very poor customer service.
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Menu doesn’t work
The online website never loads the menu. We tried it on multiple devices, on and off WiFi. So I downloaded the app. Everything works except the menu AGAIN for ordering. Can’t rate the app any higher than 1 star if I cant use the app….
Clarksmah
Terrible! Froze as soon as I tried to open it
App Sucks
App and customer service is NOT good! Not responsive. my account won’t log in no matter how many times I reset my password. So frustrating and I have gotten absolutely ZERO response from their email, their customer service contact form, their phone number, etc.
Poor app
After downloading app, it says to hit ok to enable notifications but there is no “ok” button. & the app is frozen.
