Non functional
Genuinely it’s not real and I can’t even apply ANY of the deals might as week just delete the app
Unhelpful
I’ve always loved KK. I had my first bad experience yesterday. The girl who waited on us was rude. She apparently couldn’t hear. I tried to get points for my rewards. She had a young man take over so I thought she didn’t know how. He just rang us up. We were in Charleston, sc. the donut was fabulous!! Service not so good.
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Why is this app so messed up?
Oh my goodness, I don’t know what to say. I’ve been struggling for the longest time with this app and it’s sad because I get donuts all the time and I have been getting donuts from them for years. They come and deliver them to my house when I am able to order online which half of the time I can’t end up having to physically go to get them which is a major inconvenience if I want these kind of donuts without having to go through DoorDash. Why in the world if this is such a big company that has lots of money, could they not have the proper software development/IT in place to keep things running smoothly because God forbid I tried to add on a special or a discount or redeem my points I can’t do it and then right now with the newest donuts, it says they cannot be ordered for delivery which is a bunch of BS and so then I said well OK I’ll get regular donuts but then they said I can’t order donuts for delivery which is BS because I have been ordering them from the app delivered to my house for years and I’m just about to boycott the company and just stick with Dunkin’ Donuts who actually has more stuff like breakfast and delicious flavors of donuts not just the basic ones with occasional seasonal, holiday or promotional “flavors”. I’m giving this app and the whole entirety of Krispy Kreme one last chance to get things right otherwise I will just delete my app. Delete my account and never ever eat them again and I’m OK with that even though I don’t want that to happen but I’m tired of struggling with the app as are so many other people so come on Krispy Kreme, please try to get it right
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Payment option don’t work use Apple Pay
Rather on iPhone or iPad Apple Pay selection is still not working. Hurry up and fix this issue.
Broken
Haven’t been able to log into this app or the website for over a year now. Rewards program is a joke if you can’t ever use your rewards. There is no way to contact these people about it either. Last time I ordered as a ‘guest’ online for Fathers Day for their special Fathers Day donuts. I placed my order the day before online for 2 boxes. As I’m IN LINE to pick them up they email me to tell me they are out of the Fathers Day ones. Sold 20 boxes of them to someone that morning apparently. So use caution if ordering ahead. There’s no guarantee you’ll get what you wanted…and they don’t really care either. What a joke app and company.
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