Delicious
Appreciate the app
Who runs this app?
Absolutely ridiculous. Neither my wife nor I have been able to log in for over a year due to the ridiculous way it’s set up. Can’t even create a new account because it requires a phone number. App looks nice, but the support is awful.
Great
Been a minute needed a fix
Keep reward points longer
Developers, I’m a huge fan but don’t live near a KK store. My points never accumulate to the point that I can use them before they expire. Any way you could change that? If not, can you build one in Rockford IL? 🥰
Rude
The person who helped was rude! He also lied and said I couldn’t get doughnuts on my birthday!😭 The doughnuts were also cold 🥶
App has been broken for months
Broken app, can’t use coupons, can’t add tip for delivery. I’m forced to go inside to order and scan if I want to use the app for any rewards and coupons. Been broken for months.
App sucks now
This new update for payment cards keep having errors and it won’t take my card to preorder for my job (I need 4 dozen) went to the website to pay and it won’t give me the option of a get one dozen for free with order of another dozen.
It’s sucks. I’ll go to our local grocery store. It’ll be cheaper anyways
It’s sucks. I’ll go to our local grocery store. It’ll be cheaper anyways
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Non functional
Genuinely it’s not real and I can’t even apply ANY of the deals might as week just delete the app
Unhelpful
I’ve always loved KK. I had my first bad experience yesterday. The girl who waited on us was rude. She apparently couldn’t hear. I tried to get points for my rewards. She had a young man take over so I thought she didn’t know how. He just rang us up. We were in Charleston, sc. the donut was fabulous!! Service not so good.
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Why is this app so messed up?
Oh my goodness, I don’t know what to say. I’ve been struggling for the longest time with this app and it’s sad because I get donuts all the time and I have been getting donuts from them for years. They come and deliver them to my house when I am able to order online which half of the time I can’t end up having to physically go to get them which is a major inconvenience if I want these kind of donuts without having to go through DoorDash. Why in the world if this is such a big company that has lots of money, could they not have the proper software development/IT in place to keep things running smoothly because God forbid I tried to add on a special or a discount or redeem my points I can’t do it and then right now with the newest donuts, it says they cannot be ordered for delivery which is a bunch of BS and so then I said well OK I’ll get regular donuts but then they said I can’t order donuts for delivery which is BS because I have been ordering them from the app delivered to my house for years and I’m just about to boycott the company and just stick with Dunkin’ Donuts who actually has more stuff like breakfast and delicious flavors of donuts not just the basic ones with occasional seasonal, holiday or promotional “flavors”. I’m giving this app and the whole entirety of Krispy Kreme one last chance to get things right otherwise I will just delete my app. Delete my account and never ever eat them again and I’m OK with that even though I don’t want that to happen but I’m tired of struggling with the app as are so many other people so come on Krispy Kreme, please try to get it right
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Payment option don’t work use Apple Pay
Rather on iPhone or iPad Apple Pay selection is still not working. Hurry up and fix this issue.
Broken
Haven’t been able to log into this app or the website for over a year now. Rewards program is a joke if you can’t ever use your rewards. There is no way to contact these people about it either. Last time I ordered as a ‘guest’ online for Fathers Day for their special Fathers Day donuts. I placed my order the day before online for 2 boxes. As I’m IN LINE to pick them up they email me to tell me they are out of the Fathers Day ones. Sold 20 boxes of them to someone that morning apparently. So use caution if ordering ahead. There’s no guarantee you’ll get what you wanted…and they don’t really care either. What a joke app and company.
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Blueberry donuts
Why do you stop making them when different holidays come up they are the best blueberry doughnuts ever stop picking on them
Zero
I’ve called and called, and downloaded, and reloaded the app, I still can’t access. The only way for me to get points is to let the representative know my phone number at the store on Ponce.
Lies
No birthday reward showing up. It shows that I have my birthday entered when I look at my profile…
Never lets me log in
I’ve tried to log in using my Facebook and it keeps saying use my other log in. It’s the only way I have ever logged in!!! I’ve deleted the app and downloaded it again. Same thing. Useless app
Trash
My application is not working it hasn’t been working since January every time I’ve tried it says my address is wrong somewhere when I registered or delete and reopen it still doesn’t work fix it and can’t email about it talking about updating can’t update something that doesn’t work and now it’s saying I am not in the system can not access the issue because can’t talk to someone make it where you can pay with cash and not just credit
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cannot place order
timeout and timeout
Locked out
I’ve been locked out for months and nowhere on their webpage is support for that error. So the app sucks.
Please just get a new Developer…
For all things holy, just bite the bullet and get yourself someone who can do the proper job of creating a functioning app AND website, because what you have right now is pure and utter nonsense. I’m grateful that I can at least login, unlike most users, based on the other reviews. However, what’s the point if users like myself aren’t able to use the “functions” like ordering, using rewards, or actually even being able to see the rewards being offered?! Seriously, fire your current developer, and find someone who can do the job to get the app into year 2026!
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