Cautious on online order
Be very cautious if you’re planning to order a cake here for an important event!
I ordered a birthday cake online about a week in advance and selected a location for pickup. On the pick up day, when we went to pick it up, we found out that the cake had never been shipped/delivered to the pickup store. There was simply no cake for us.
What made this even more frustrating was how poorly the situation was handled. We received no reasonable explanation, no alternative solution, and no sense of responsibility. We were basically told that they didn’t have the cake and there was nothing they could do. The only option was a refund, which would take about three days to receive.
This was for my son’s birthday. I ordered the cake a week ahead specifically so I wouldn’t have to worry about something like this happening on his special day. Instead, we were left without his birthday cake at the last minute and had to deal with unnecessary stress right before his celebration.
If you are ordering a cake online for a birthday or other important event, please be cautious. An advance order apparently does not guarantee that your cake will actually be at the pickup location when you need it. This was an extremely disappointing experience and very poor customer service.
I ordered a birthday cake online about a week in advance and selected a location for pickup. On the pick up day, when we went to pick it up, we found out that the cake had never been shipped/delivered to the pickup store. There was simply no cake for us.
What made this even more frustrating was how poorly the situation was handled. We received no reasonable explanation, no alternative solution, and no sense of responsibility. We were basically told that they didn’t have the cake and there was nothing they could do. The only option was a refund, which would take about three days to receive.
This was for my son’s birthday. I ordered the cake a week ahead specifically so I wouldn’t have to worry about something like this happening on his special day. Instead, we were left without his birthday cake at the last minute and had to deal with unnecessary stress right before his celebration.
If you are ordering a cake online for a birthday or other important event, please be cautious. An advance order apparently does not guarantee that your cake will actually be at the pickup location when you need it. This was an extremely disappointing experience and very poor customer service.
Show more
Menu doesn’t work
The online website never loads the menu. We tried it on multiple devices, on and off WiFi. So I downloaded the app. Everything works except the menu AGAIN for ordering. Can’t rate the app any higher than 1 star if I cant use the app….
Clarksmah
Terrible! Froze as soon as I tried to open it
App Sucks
App and customer service is NOT good! Not responsive. my account won’t log in no matter how many times I reset my password. So frustrating and I have gotten absolutely ZERO response from their email, their customer service contact form, their phone number, etc.
Poor app
After downloading app, it says to hit ok to enable notifications but there is no “ok” button. & the app is frozen.
Bad layout
It’s so confusing making an order…once you figure it out it’s fine..but sheesh
Log in Problem
Trying to recover my password to log in. You send a SMS verification number and when I tab out of the app it resets so even though I have the number I cannot enter it. Then it repeats the same way every time the verification number is sent.
Hot Garbage
This app is trash. Tried multiple times to create an account and log in to the app. I requested a password change, changed the password, and then entered the code that was sent to my phone; every single time I got an error. Requested a new code, boom, denied.
Login fails every time
It’s been years and the password reset/login situation has not been fixed so it’s impossible to use. I give up trying resets, etc. it’s pointless.
FIX YOUR APP
More times than I can remember, this app FAILS!! What’s the point in having the app if it only frustrates your customers?!
Flawed
This app is lacking in many ways. I do like that you can now mobile order ahead, but I do not like that the current flavors available are not accurate for the store ordering from. Also, how is it that a description of ice cream flavors is not available anywhere that I can see on the app?? People have no idea what to order (or what they CAN order if food allergies) and this is the biggest miss for me.
Show more
Menu is blank
When trying to order in the app, the menu is completely blank. It’s like this for my local restaurant on two different phones
Inaccurate flavors
The menu online NEVER MATCHES what the store has in person so NEVER order online
App doesn’t work
This app doesn’t work. I go to Baskin-Robbins on a regular. Every time they scan the app, it always says “5 rewards next”, And never gives me any rewards. The staff is also clueless when it comes to this app.
Broken
The app never gets past the opening screen with the big logo. There’s nothing to click or input. I’ve sat there and waited 5 minutes for something to load, I’ve removed and redownloaded it multiple times and nothing has worked. I’m on excellent high speed wifi so it’s not the internet connection, this app just won’t load.
Show more
App sucks big time
Crashed during signup. Never could get past the notification screen. I removed the app and put it back still same thing. It sucks because that’s the only way to order online! Do better BR!
Worst app
I was trying to make a acc and I exited out to get my number and it resets my WHOLE THING
Terrible customer service
It worked for a year than my problems started! I tried reaching out to customer service with no help! I couldn’t reset my password because when I tried it said my password was incorrect. It’s a vicious cycle never going anywhere. I tried using a different email but still had problems so I chucked it & said forget it!
Show more
Not great
Definitely missing the ability to review your order or to cancel it when a reward was ignored and a full price was charged immediately to your credit card.
Customer service is horrible to top it all.
Customer service is horrible to top it all.
Don’t have most of flavor
They don’t have most of the flavor ice cream . Smh
