Reward Points Don’t Work
First and foremost, I love planet smoothie’s offerings and the location near me is great! Unfortunately, the app is not exactly ready for prime time despite being around for quite awhile. It’s pretty, but not exactly user friendly. I have a standing order of açaí bowls that I place twice a week. I usually order them the night before I plan to pickup and the order ahead feature is somewhat convoluted. I want to be able to click reorder —> select amount —> check out —> select date and time for order ahead, select payment choice, and place order all from the same checkout page. If the store is closed when I order, I have to select the date and time from the checkout page, but then that sends me back to the menu. It’s too many unnecessary clicks.
Secondly, I never get points for the orders I place. I’m signed into my rewards (VIP) account every time I order, but I never accumulate points despite ordering every week for at least the past year. I learned that I can “apply” for my earned points on the website, but that is super inconvenient and doesn’t work every time. If you’re going to offer rewards points to your customers, they should be accumulated at the time of purchase without extra steps or bugs hampering the process.
Secondly, I never get points for the orders I place. I’m signed into my rewards (VIP) account every time I order, but I never accumulate points despite ordering every week for at least the past year. I learned that I can “apply” for my earned points on the website, but that is super inconvenient and doesn’t work every time. If you’re going to offer rewards points to your customers, they should be accumulated at the time of purchase without extra steps or bugs hampering the process.
Show more
My fav is cookie crusher
I mean I think it’s pretty good…
Doesn’t apply rewards
Silly app. Doesn’t recognize when you have a reward and apply it. Doesn’t tell you how it’ll reach out when your order is ready.
No order history
I’ve ordered a few times this year through the app and recently checked to see where I was at with my points. It hasn’t been keeping an order history past October of 2025. I haven’t been getting any points for my orders.
review
the app is terrible and hasn’t been updated
