Reward Points Don’t Work
Secondly, I never get points for the orders I place. I’m signed into my rewards (VIP) account every time I order, but I never accumulate points despite ordering every week for at least the past year. I learned that I can “apply” for my earned points on the website, but that is super inconvenient and doesn’t work every time. If you’re going to offer rewards points to your customers, they should be accumulated at the time of purchase without extra steps or bugs hampering the process.
My fav is cookie crusher
Doesn’t apply rewards
Response from developer
Hi there! Thank you for taking the time to share your feedback with us! We're always looking for ways to improve the user experience. Your comments will be shared with our app developers for their consideration in future updates. Drop us a note at kahala.customerservice@mtygroup.com if we can ever be of any assistance ❤️️
No order history
Response from developer
Hi there! We're sorry to hear about your experience & want to make things right. Please uninstall & re-install the app and ensure your operating system is up to date. This should resolve the issue but, if not, please reach out to us at kahala.customerservice@mtygroup.com with your account information and we'll be able to further assist you :)
review
Response from developer
Hi there! Thank you for taking the time to share your feedback with us! We're always looking for ways to improve the user experience. Your comments will be shared with our app developers for their consideration in future updates. Drop us a note at kahala.customerservice@mtygroup.com if we can ever be of any assistance ❤️️




