it makes no sense
orders are more expensive online and the locations are not valid/updated
Rude customer service and too many stores but only one takes mobile app
Be careful when ordering on the mobile app, you will have to go to the right location, we passed three locations before getting to the correct one, no where do they tell you there are three locations!! Rude customer service too.
Please don’t install
Worst food app I have, and that means a lot cause I have like 30. I have never written a review before but I am doing it now because of how much this app infuriates me. This app never remembers login credentials and forces you to relogin every time you open the app and even then the login screen is extremely buggy and wouldn’t let me log in even though I guarantee I was using the right info through password manager. The rewards systems firstly has bad value in comparison to other apps secondly almost never works when trying to apply rewards and thirdly just sucks. The UI is bad and it’s just overall a terrible app.
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Fee to order
They charge you to place an order in the app that they don’t charge in store
Terrible service
Been waiting almost twenty minutes for the free pretzel I had to asked them to give me the stuff I had actually paid for as they were holding on it again! Never again and I ordered thru the appp!
Slow service
Placed an order ahead so it would be ready when I arrived, ten minutes later, I’m still sitting. No other customers inside or in the drive thru, except those that came after me.
Very good rewards system
A product worth $7 needs $25 in rewards points, which is very generous on their part
Updates
I have tried for months to update my phone number and birthday on the app. I can enter text but it won’t save. Keeps giving an error and says try again later. But when I updated my address and card info for delivery it update as soon as I hit save.
Charged for a failed transaction
I tried placing an order on the app and it said the order couldn’t go through. A week later, they took the money from my account. How could you have taken money for an order that never went through? Never using this app again
Rewards
It would be great if rewards/ coupons could be combined
Rewards aren’t working
App needs a lot of work it ALWAYS glitches also customer service isn’t great do you guys even read these??
payment options not working
you can’t do any pick up orders because there’s no way to add your cards to the transaction only gift cards! that seems a little buggy. Please fix it.
Never fresh
Pretzels are always hard and dried out need to do better with the price you charge nd people work hard to earn there money
Terrible
I ordered using app and the associate is telling me I have to walk 10 minutes to another Auntie Annie’s in the mall
Please fix this App!
Why are all of my rewards missing? I made a trip to the mall to grab my free pretzel, got to the counter and the app is saying my reward information is not available. This is beyond annoying!
Burnt & Hard
$6 for a pretzel that clearly was really old. So hard on the bottom I could not even bite into it. Burnt on the top.
i did not get my free pretzel.
there was a sign that said if i downloaded the app i get a free pretzel. i downloaded it and they want me to wait 4 hours. i cannot go that long without my free pretzel. wetzels is better
BEST PRETZEL EVER!!!
Love this App Quick and easy access !!!
Bad app
Every company needs an app and goes for the cheapest, least intuitive slop slapped together by some empty suit with 0 regard for the consumer experience
Excelenteeee
They have excellent service.
