Great except for one feature
I really like the aura app and how convenient it is to upload photos, particularly the fact that I can see which photos I have already uploaded. However, the frame displays a “frame offline” message when it is not connected to internet. The message cannot be turned off, unfortunately. Other than this one issue, aura is great. I wish they would allow it to function offline!
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Ok, but many reboots
10/20/2026: still all the previous issues, plus I agree with some other folks that we tend to see many of the same photos repeatedly, then reboot and repeat.
8/17/2026: latest bug, even though it’s on a 6AM wakeup it won’t unless I provide enough light. I’ve rebooted, so that’s not the issue.
8/8/26 update: Frame is still buggy, too many reboots/update checks. Plus now we notice sone videos stop loading & won’t play, or just don’t load. And many recent uploaded photos and reels never show up.
It’s been entertaining, BUT it reboots too many times during the day. Very annoying. Why check for updates everyday, multiple times each day. You folks control the feed, so why not SEND an update when available? And, IT IS NOT A WIFI OR NETWORK ISSUE! Everything else connected to our network works fine!
8/17/2026: latest bug, even though it’s on a 6AM wakeup it won’t unless I provide enough light. I’ve rebooted, so that’s not the issue.
8/8/26 update: Frame is still buggy, too many reboots/update checks. Plus now we notice sone videos stop loading & won’t play, or just don’t load. And many recent uploaded photos and reels never show up.
It’s been entertaining, BUT it reboots too many times during the day. Very annoying. Why check for updates everyday, multiple times each day. You folks control the feed, so why not SEND an update when available? And, IT IS NOT A WIFI OR NETWORK ISSUE! Everything else connected to our network works fine!
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age rate
why is it 16+ some people like me have parental controls so please lower it
Need to play by selected activities
We urgently need the feature that can allow users to prioritize which activities to show!!!!
Our use case and I believe so many people feels the same that: after each family trip, everyone uploaded their photos, we would be so motivated to use the frames to review everyone’s experience together. It’s so dumb the frame still play old or random pictures, that’s a really bad experience. Please prioritize to fix!!!!
Our use case and I believe so many people feels the same that: after each family trip, everyone uploaded their photos, we would be so motivated to use the frames to review everyone’s experience together. It’s so dumb the frame still play old or random pictures, that’s a really bad experience. Please prioritize to fix!!!!
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Aura dictates placement
Beware if you update your internet to fiber because the Carver frame is VERY picky where place it and it does work if the 5G channeling kicks in. It shuts down and doesn't come back up on its own. Bought it for my wife for Christmas last year and never got it to work consistently where see wanted to place it. Waste of my money!! Oh, and all their customer service is via chat and email. No human to talk to.
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Love the app, but...
I love the quality of the Aura frames and the ease of uploading photos is great. It made a wonderful birthday gift and we'll be buying more for Christmas gifts.
One suggested improvement: Add photo management beyond upload and delete. For example, I would love to have albums for holidays, trips, etc.. Maybe even schedules so every Dec. 1, it switches to my Christmas album. We have 400 images now so finding the relevant ones can be daunting.
One suggested improvement: Add photo management beyond upload and delete. For example, I would love to have albums for holidays, trips, etc.. Maybe even schedules so every Dec. 1, it switches to my Christmas album. We have 400 images now so finding the relevant ones can be daunting.
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Priceless memories
I love my Aura photo frame! The precious memories just keep shuffling all day! A must for every home!
App required
Lame not to have a web option
Not showing all pics.
I have hundreds of pics on this frame and it seems to rotate between about 30 of them. I see the same pics over and over. I just uploaded a handful of new pics 2 weeks ago and have yet to see one of them
Easy but NEEDS IMPROVEMENT
Uploading and sharing photos easy. Despite having over 1500 photos, in random I see the same pictures over and over. I wish it would rotate randomly through all pictures before showing repeats. Also please add album functionality! I would love to make an album of trips to watch for a few days or a person to turn on on their birthday.
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Front room
I really enjoyed seeing my pictures. come up in my front room. Also, whoever comes seems to always look and see the at the pictures
Recall
Best thing ever.
Widget Update
Love the frame, love the app, my one request is on the widget behavior. I use the widget on my phone so that I can see photos daily, love it! My one request is that whenever a photo on the widget comes up that I want a closer look at I wish the widget would take you straight to the photo within the app!
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Love it, but needs a tweak
Received the frame as a gift & we really enjoy it. However, there needs to be a way to delete a single pic at a time instead of having to delete the whole group sent, I.e., I sent 4 & want to delete 1. I shouldn't have to delete all 4 & resend the 3 I want to keep.
APP ALWAYS CRASHES
Every. single. Time. I try and upload photos the stupid app crashes!! They claim to “fix bugs” every update yet somehow my app keeps crashing after every update for months !! What bugs are you exactly “fixing”
Needs a universal setting for pillarboxing/letterboxing instead of cropping
The app generally works great. My only issue with it is related to how they handle the fact that a frame can only display photos in either 4:3 landscape mode or 3:4 portrait mode (depending on the physical orientation of the frame). This physical limitation of the frame is obviously reasonable.
What doesn't make sense, however, is how the app deals with photos that don't fit into one's chosen aspect ratio. The only default option is to allow it to "intelligently" (never has a less accurate descriptor been used) select a region of your photos to zoom into so that the width fits the full size of the frame. This is done to avoid pillarboxing and letterboxing (black bars on the sides of the screen), but it inevitably crops out parts of the photos that I would like to see, and often zooms in on regions that don't make sense (why, sure, I guess I would like to see the bottom half of my wife's nose at the top of the screen and not her entire head).
The only remedy for this hardly counts. You can display an entire photo, with letterboxing or pillarboxing, by going through every individual photo you add of an aspect ratio that doesn't completely fill the screen in the app, tap on it, tap "position", tap "fit", and tap "save." This entire process takes about 5–10 seconds PER PHOTO, and must be performed ONE PHOTO AT A TIME. If you add hundreds of photos to your slideshow (kind of the point of a digital picture frame, no?), this is a tedious and incredibly lengthy process you must repeat EVERY SINGLE TIME YOU ADD A PHOTO. It's a horrendous and inexcusable UX.
The tedium of this "solution" is exacerbated because the real solution is so obvious, too: make a global option (or per frame) that allows the user to select whether they want to deal with photos of the "wrong" shape by zooming and cropping, or by pillarboxing/letterboxing, and use that as the default for newly added photos. In addition, it should be possible to select multiple photos and set the same option for "fit" to the entire selection. (On a related note: why is there no "select all" option?) It's frankly so obvious how to fix this problem that I'm astounded this still isn't an option in 2026.
Instead, I am relegated to tediously paging through hundreds and thousands of photos, one at time, to be able to have my frame display the entire photo. This is my life for hours and hours whenever I add a large batch of photos. I feel myself withering as I do so, losing precious time I could be using to make more photo-worthy moments to one poorly thought-out part of an app.
What doesn't make sense, however, is how the app deals with photos that don't fit into one's chosen aspect ratio. The only default option is to allow it to "intelligently" (never has a less accurate descriptor been used) select a region of your photos to zoom into so that the width fits the full size of the frame. This is done to avoid pillarboxing and letterboxing (black bars on the sides of the screen), but it inevitably crops out parts of the photos that I would like to see, and often zooms in on regions that don't make sense (why, sure, I guess I would like to see the bottom half of my wife's nose at the top of the screen and not her entire head).
The only remedy for this hardly counts. You can display an entire photo, with letterboxing or pillarboxing, by going through every individual photo you add of an aspect ratio that doesn't completely fill the screen in the app, tap on it, tap "position", tap "fit", and tap "save." This entire process takes about 5–10 seconds PER PHOTO, and must be performed ONE PHOTO AT A TIME. If you add hundreds of photos to your slideshow (kind of the point of a digital picture frame, no?), this is a tedious and incredibly lengthy process you must repeat EVERY SINGLE TIME YOU ADD A PHOTO. It's a horrendous and inexcusable UX.
The tedium of this "solution" is exacerbated because the real solution is so obvious, too: make a global option (or per frame) that allows the user to select whether they want to deal with photos of the "wrong" shape by zooming and cropping, or by pillarboxing/letterboxing, and use that as the default for newly added photos. In addition, it should be possible to select multiple photos and set the same option for "fit" to the entire selection. (On a related note: why is there no "select all" option?) It's frankly so obvious how to fix this problem that I'm astounded this still isn't an option in 2026.
Instead, I am relegated to tediously paging through hundreds and thousands of photos, one at time, to be able to have my frame display the entire photo. This is my life for hours and hours whenever I add a large batch of photos. I feel myself withering as I do so, losing precious time I could be using to make more photo-worthy moments to one poorly thought-out part of an app.
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Age rating
So this app is amazing and all, but i feel the age rating is a wee bit high for this app. Otherwise, love it!
Great but needs folders
Frame works great but really needs the ability to put photos in albums or folder for holidays, seasons, birthdays, etc. Colors are vibrant and clear. Cropping is well done. App is terrific for uploading and changing settings.
Ligia
I would like if it would shuffle through all pictures and not always the same one over again, I’ve tried both ways but keep seeing the same pictures over and over I have over 500
Great way to share memories
This app is so easy and a wonderful way to share memories with family near and far.
