Widget Update
Love the frame, love the app, my one request is on the widget behavior. I use the widget on my phone so that I can see photos daily, love it! My one request is that whenever a photo on the widget comes up that I want a closer look at I wish the widget would take you straight to the photo within the app!
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Love it, but needs a tweak
Received the frame as a gift & we really enjoy it. However, there needs to be a way to delete a single pic at a time instead of having to delete the whole group sent, I.e., I sent 4 & want to delete 1. I shouldn't have to delete all 4 & resend the 3 I want to keep.
APP ALWAYS CRASHES
Every. single. Time. I try and upload photos the stupid app crashes!! They claim to “fix bugs” every update yet somehow my app keeps crashing after every update for months !! What bugs are you exactly “fixing”
Needs a universal setting for pillarboxing/letterboxing instead of cropping
The app generally works great. My only issue with it is related to how they handle the fact that a frame can only display photos in either 4:3 landscape mode or 3:4 portrait mode (depending on the physical orientation of the frame). This physical limitation of the frame is obviously reasonable.
What doesn't make sense, however, is how the app deals with photos that don't fit into one's chosen aspect ratio. The only default option is to allow it to "intelligently" (never has a less accurate descriptor been used) select a region of your photos to zoom into so that the width fits the full size of the frame. This is done to avoid pillarboxing and letterboxing (black bars on the sides of the screen), but it inevitably crops out parts of the photos that I would like to see, and often zooms in on regions that don't make sense (why, sure, I guess I would like to see the bottom half of my wife's nose at the top of the screen and not her entire head).
The only remedy for this hardly counts. You can display an entire photo, with letterboxing or pillarboxing, by going through every individual photo you add of an aspect ratio that doesn't completely fill the screen in the app, tap on it, tap "position", tap "fit", and tap "save." This entire process takes about 5–10 seconds PER PHOTO, and must be performed ONE PHOTO AT A TIME. If you add hundreds of photos to your slideshow (kind of the point of a digital picture frame, no?), this is a tedious and incredibly lengthy process you must repeat EVERY SINGLE TIME YOU ADD A PHOTO. It's a horrendous and inexcusable UX.
The tedium of this "solution" is exacerbated because the real solution is so obvious, too: make a global option (or per frame) that allows the user to select whether they want to deal with photos of the "wrong" shape by zooming and cropping, or by pillarboxing/letterboxing, and use that as the default for newly added photos. In addition, it should be possible to select multiple photos and set the same option for "fit" to the entire selection. (On a related note: why is there no "select all" option?) It's frankly so obvious how to fix this problem that I'm astounded this still isn't an option in 2026.
Instead, I am relegated to tediously paging through hundreds and thousands of photos, one at time, to be able to have my frame display the entire photo. This is my life for hours and hours whenever I add a large batch of photos. I feel myself withering as I do so, losing precious time I could be using to make more photo-worthy moments to one poorly thought-out part of an app.
What doesn't make sense, however, is how the app deals with photos that don't fit into one's chosen aspect ratio. The only default option is to allow it to "intelligently" (never has a less accurate descriptor been used) select a region of your photos to zoom into so that the width fits the full size of the frame. This is done to avoid pillarboxing and letterboxing (black bars on the sides of the screen), but it inevitably crops out parts of the photos that I would like to see, and often zooms in on regions that don't make sense (why, sure, I guess I would like to see the bottom half of my wife's nose at the top of the screen and not her entire head).
The only remedy for this hardly counts. You can display an entire photo, with letterboxing or pillarboxing, by going through every individual photo you add of an aspect ratio that doesn't completely fill the screen in the app, tap on it, tap "position", tap "fit", and tap "save." This entire process takes about 5–10 seconds PER PHOTO, and must be performed ONE PHOTO AT A TIME. If you add hundreds of photos to your slideshow (kind of the point of a digital picture frame, no?), this is a tedious and incredibly lengthy process you must repeat EVERY SINGLE TIME YOU ADD A PHOTO. It's a horrendous and inexcusable UX.
The tedium of this "solution" is exacerbated because the real solution is so obvious, too: make a global option (or per frame) that allows the user to select whether they want to deal with photos of the "wrong" shape by zooming and cropping, or by pillarboxing/letterboxing, and use that as the default for newly added photos. In addition, it should be possible to select multiple photos and set the same option for "fit" to the entire selection. (On a related note: why is there no "select all" option?) It's frankly so obvious how to fix this problem that I'm astounded this still isn't an option in 2026.
Instead, I am relegated to tediously paging through hundreds and thousands of photos, one at time, to be able to have my frame display the entire photo. This is my life for hours and hours whenever I add a large batch of photos. I feel myself withering as I do so, losing precious time I could be using to make more photo-worthy moments to one poorly thought-out part of an app.
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Age rating
So this app is amazing and all, but i feel the age rating is a wee bit high for this app. Otherwise, love it!
Great but needs folders
Frame works great but really needs the ability to put photos in albums or folder for holidays, seasons, birthdays, etc. Colors are vibrant and clear. Cropping is well done. App is terrific for uploading and changing settings.
Ligia
I would like if it would shuffle through all pictures and not always the same one over again, I’ve tried both ways but keep seeing the same pictures over and over I have over 500
Great way to share memories
This app is so easy and a wonderful way to share memories with family near and far.
Missing key setting
It’s absolutely infuriating that there isn’t a setting that just allows photos to upload with “fit” as the default position setting. I have wasted so much time having to go in and manually select and save the “fit” crop option on every single photo, one by one. Seems like a very obvious setting that should exist.
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BEST GIFT EVER!
This was a birthday gift from my husband last year! I have really enjoyed showing off my grandkids to all my company! And the grandkids LOVE seeing themselves displayed on the frame! Makes me smile every time I walk past it! ❤️
Frustrating software and lost settings
The display looks great, but the app is a total headache. It constantly messes with my album of 3,000 photos—adding and removing pictures at random. Worse, it never saves photo crops. I constantly have to re-crop photos because they revert back, leaving faces cut off or composition ruined when they cycle on the frame.
The app UI changes all the time, and features like turning off Live Photos appear and disappear between updates. I’ve gone through support step-by-step with no resolution. Extremely frustrating experience for a premium, expensive product. Do not recommend.
The app UI changes all the time, and features like turning off Live Photos appear and disappear between updates. I’ve gone through support step-by-step with no resolution. Extremely frustrating experience for a premium, expensive product. Do not recommend.
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Remember when
This frame is so easy to use and remember great memories
Family Love
My Daughter in law bought me one, then I bought my Mom, Sister and friend one.
Then my brother and another friend and my two children bought one and WE ALL LOVE THEM!
I just got a posting of my grandson that I will now update to everyone’s frame.
FANTASTIC!!
Then my brother and another friend and my two children bought one and WE ALL LOVE THEM!
I just got a posting of my grandson that I will now update to everyone’s frame.
FANTASTIC!!
Missing brightness control and albums
What the title says.
Response from developer
Hi there, we really appreciate you taking the time to write your feedback and to tell us about your experience. We will consider this for future improvements. If there's anything else we can help you with please don't hesitate to reach out to us directly: https://auraframes.com/help-request Best, Aura Customer Care
Great but needs playlists feature
This is a great product and would get 5 stars. But it baffles me that there is not a settling on the app to configure independent playlists or slideshow customization. Otherwise you always have to cycle the same group to photos.
Please add enhancement to enable multiple album/slideshow configurations.
Please add enhancement to enable multiple album/slideshow configurations.
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We love this
The photo frame is terrific and the app is easy to use. Inviting others to add photos is a great feature that works well and is easy to do. Inviting others to add photos is a bit confusing at first because multiple connection options are available, but that was quickly solved. The whole setup was done in less than 30 minutes and we had photos loading right away- and some new ones almost every day.
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Insane battery consumption and overheating
The app heats up my 14pro like nothing else becomes too hot to touch after 5 min of use and drains about 10% of battery. At a point where I no longer can add more photos because the app damages my phone.
In addition can’t turn off Live Photos no matter what I do once I come back Live Photo is still enabled.
Such a bad app for such an expensive product don’t buy and go for the cheaper versions!
In addition can’t turn off Live Photos no matter what I do once I come back Live Photo is still enabled.
Such a bad app for such an expensive product don’t buy and go for the cheaper versions!
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Response from developer
Hi there, thanks for leaving your feedback with us! We're sorry you're having trouble with your frame. The best way to see what options are available to you are to contact our support team directly, and we'll be happy to assist you further: https://auraframes.com/help-request Thank you, Aura Customer Care
Nice
Works great
Simply the right choice
I am so impressed with how the unit works and displays the pictures
Family Connection
It is a great way for our family to stay connected even with life being so busy. Easy to use!
