Great Support!
I had an issue with a frame purchased last year that I inherited from my grandparents. I contacted support through email and Joe from Nix replied right away and fixed my issue for me. Great customer service!!!
Should be easier
I love the frame when it works properly. It’s a great concept but there are too many unexplained processes that can arise. Help section is not helpful. Should be as easy as receiving pictures and they go to and are played in their assigned albums and frame. I have had my frame for years and it hasn’t gotten easier. Sometimes the pics automatically play on my frame after receiving them and sometimes it takes me hours trying to get received pics in an album and often that doesn’t work. Very frustrating and costly.
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Lou
Lou was very helpful to me in loading an album I was having difficulty with for some unknown reason. We communicated back and forth thru email several times and finally my album was finally uploaded successfully. I appreciate the time he spent to help me out
Claudia Hudson
Claudia Hudson
Reunited
Lou was great! We had two frames. One at the lake and one at home. Somehow the lake frame became unattached to any account. Lou was able
To help get both frames on the same account and added to subscription. She also answered all my other questions about managing my pictures and albums.
I started my support question with an email. Lou had responded and had encouraged me to call if I still had questions. I did schedule a call about a month after the initial email. Lou had everything on record which made our phone conversation much more efficient.
To help get both frames on the same account and added to subscription. She also answered all my other questions about managing my pictures and albums.
I started my support question with an email. Lou had responded and had encouraged me to call if I still had questions. I did schedule a call about a month after the initial email. Lou had everything on record which made our phone conversation much more efficient.
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Good product, great support
I had trouble creating an account on the next play website from my iPhone. I left a message over the weekend and was promptly contacted by Joe. Joe was extremely helpful. We resolved my issue by creating the account on an actual computer rather than my iPhone. I am able to send photos to the frame and they look great.! Thank you for a good product and for great service.
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