Excellent customer service
Maris provided excellent customer service! I needed help with an issue, and my case was resolved in less than 24 hours. I truly appreciate the prompt response, professionalism, and efficiency. Thank you, Maris, for the outstanding support!
Need Dark mode App
Dark mode request!
Frame help
Contacted Nixplay as frame was not working explains the problem. Had an email back from Cy with a solution which worked perfectly.
Great Customer support
We really enjoy our NIXPLAY frame. Also great custom service. Cy C. recently helped resolve an issue for me. Satisfied and happy customer!!
Tech support
I was truly amazed at how fast I received a response from tech support and also how fast they were able to answer my questions. Very impressed! I’ll never use another photo frame - Nixplay is the best!
For Martin
I had an issue with my frame being off line. Martin was very helpful and helped me resolve the issue.
Great technical support from Maris
I have been using Nixplay for years, but I recently upgraded to a larger frame. I needed some help with the settings. (I was chopping off some of my photos) I emailed them and in 35 minutes. I had an answer from Maris. It took me no time at all to have the frame up and running.
Thank you Maris,
Jane Murello
Thank you Maris,
Jane Murello
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Bait & Switch
These were originally advertised as syncing to Dropbox for free. They have changed their terms and require a subscription for that same feature. I find that kind of business practice dishonest. Pic-Star makes digital frames with free unlimited storage and third party cloud integration.
Don’t buy Nixplay
Their shady business practices will leave your frame bricked and useless. I’ve started replacing their frames with Aura frames and won’t be looking back.
Great frame! Highly recommend it!
This frame is terrific. It is easy to use and add photos. And the customer service experience was exceptional (we adopted the frame from a family member and needed help disconnecting their account. Highly recommend this frame!
Great Support!
I had an issue with a frame purchased last year that I inherited from my grandparents. I contacted support through email and Joe from Nix replied right away and fixed my issue for me. Great customer service!!!
Should be easier
I love the frame when it works properly. It’s a great concept but there are too many unexplained processes that can arise. Help section is not helpful. Should be as easy as receiving pictures and they go to and are played in their assigned albums and frame. I have had my frame for years and it hasn’t gotten easier. Sometimes the pics automatically play on my frame after receiving them and sometimes it takes me hours trying to get received pics in an album and often that doesn’t work. Very frustrating and costly.
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Lou
Lou was very helpful to me in loading an album I was having difficulty with for some unknown reason. We communicated back and forth thru email several times and finally my album was finally uploaded successfully. I appreciate the time he spent to help me out
Claudia Hudson
Claudia Hudson
Reunited
Lou was great! We had two frames. One at the lake and one at home. Somehow the lake frame became unattached to any account. Lou was able
To help get both frames on the same account and added to subscription. She also answered all my other questions about managing my pictures and albums.
I started my support question with an email. Lou had responded and had encouraged me to call if I still had questions. I did schedule a call about a month after the initial email. Lou had everything on record which made our phone conversation much more efficient.
To help get both frames on the same account and added to subscription. She also answered all my other questions about managing my pictures and albums.
I started my support question with an email. Lou had responded and had encouraged me to call if I still had questions. I did schedule a call about a month after the initial email. Lou had everything on record which made our phone conversation much more efficient.
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Good product, great support
I had trouble creating an account on the next play website from my iPhone. I left a message over the weekend and was promptly contacted by Joe. Joe was extremely helpful. We resolved my issue by creating the account on an actual computer rather than my iPhone. I am able to send photos to the frame and they look great.! Thank you for a good product and for great service.
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Company Stole
I simultaneously was charged for two different year long subscriptions and my account still says it’s on basic and won’t display my photos. Support has acknowledged the mixup but is refusing a refund or functioning app. Garbage. Find a different frame service.
A family favorite!
Been using and loving our Nixplay for years and recently ran into a little glitch, adding photos to an album… Upon emailing Nixplay, within 24 hours, I received a detail response complete with step-by-step instructions and the reassurance I needed that I would not lose all my previously saved pictures/ albums. JOE was fantastic responding numerous times, reassuring, and reviewing all instructions.… demonstrating so much patience and knowledge!
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Sort by photo date
Interesting my previous review was deleted.
Raised prices right after Christmas AFTER they got through holiday purchases. I bought multiple frames for family under the impression they would have certain features and then after they were given and opened as gifts they then decide to change their policy. I don’t mind changing, but the timing was scammy. That’s pretty deceitful.
My biggest complaint has still gone unanswered…why can’t you sort the albums by photo date in the app. It’s so ridiculous to be in 2026 and this simple organizational feature is missing. I cant tell what my latest upload to an album is if it’s just randomly ordered in the album.
Feel like my annual subscription deserves at least this major flaw to be addressed.
Raised prices right after Christmas AFTER they got through holiday purchases. I bought multiple frames for family under the impression they would have certain features and then after they were given and opened as gifts they then decide to change their policy. I don’t mind changing, but the timing was scammy. That’s pretty deceitful.
My biggest complaint has still gone unanswered…why can’t you sort the albums by photo date in the app. It’s so ridiculous to be in 2026 and this simple organizational feature is missing. I cant tell what my latest upload to an album is if it’s just randomly ordered in the album.
Feel like my annual subscription deserves at least this major flaw to be addressed.
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Thanks Par !
My email was answered so quickly and my issue resolved. Great customer service support!!
No upgrade even though I paid
Very disappointed, I have had my frame for years.
I paid for more storage using apple account.
Nothing ….
Reached out to the Nixplay team.
Weeks passed and tumble weeds.
No response at all.
Save yourself the hassle
I paid for more storage using apple account.
Nothing ….
Reached out to the Nixplay team.
Weeks passed and tumble weeds.
No response at all.
Save yourself the hassle
