Disappointed
Very sad to see that after years of being with nix play they need a subscription for a small volume of pictures. There are better deals out there with no subscription and barely any limit on photos. Get real Nix Play.
Nixplay help
I requested help for my frame and received excellent results. Lou was a great help he responded quickly and was a tremendous support for me. Kudos to him!
Customer service
The Nixplay team, especially Lou, were fantastic. The entire team constantly helped me achieve my goal no matter the circumstances. Also ready and willing to help.
Unnecessary Subscription
Highly recommend avoiding this brand. You’re limited to just 200 photos on the free plan, which makes the subscription feel completely unnecessary and restrictive. If there’s such a low limit, they should honestly make the frame itself free.
The app is also pretty sub-par and doesn’t make the experience any better. There are much better options out there without this kind of subscription model.
The app is also pretty sub-par and doesn’t make the experience any better. There are much better options out there without this kind of subscription model.
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How did Nixplay LEGALLY change our account?
When my children bought me this picture frame, it had the ability to display thousands of photos. Then Nixplay, after SEVERAL YEARS decided to charge for continuing to use the frame and created a very small free photo sharing service. How is this LEGAL? Older frames should have been grandfathered in.
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Trouble shooting
Omg I was having problems for weeks and I emailed them and I got a response from Martin and when I say he went above and beyond for me . Martin worked with me for weeks never gave up on me always checked on me to see if I got my Nixplay to work . After weeks he finally got it to work for me !!! Martin Thsnk you for not giving up on me!!! I appreciate you!! Thank you !!
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Customer Service is responsive
Joe responded to my questions quickly and professionally.
Charging the Customer More Money
Your Company has figured out how to rip off your Customers after they purchase these frames by charging them just to have their Family and Friends photos to review. There was never a cost involved when I purchased this frame but like all companies you decided to rip off the customers by charging hard working people to see there pictures on a frame they already paid for. My frame will be going in the trash in the near future because I refuse to pay your rip off company another penny. I will do my best to educate my friends and family to do the same and avoid purchasing your products all together. Just keep on charging your customers more and more money and hopefully eventually they’ll get rid of your product. In my opinion your company is nothing more than greedy!!
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Great customer service
I was trying to to get a frame from being managed by a family member to being managed by me, and let’s just say I kept on screwing up my request. Lou was super helpful and very patient in getting things right.
Overpayment refunded
I initially struggled to contact them but once I did I cannot praise the help I got from Maris highly enough. Thank you
Tina Preston
Tina Preston
Customer Service
I recently had to contact Nixplay customer service with a problem I had this I did via email. A charming gentleman called Cy assisted me and resolved this for me in no time. So 10 out of 10 for the help he gave me. Thank you very much Cy.
Bait and Switch
I have been a Nixplay customer for years and I cannot believe they put in a 500mb cap on storage. I’ll be moving onto other brands.
Problem solved
JD was most helpful and enabled me to solve my problem
Rip off-do more research before purchasing digital frames
Why do I have to keep paying more and more just to see the photos I already uploaded??? Robbery!
Absolutely awful
Instead of having photos of the grandkids on here that update, we would be made to pay for a subscription. I got rid of Nixplay completely and went with someone else. They are terrible! I’d give zero stars if I could.
Best customer service
Par gave me the best customer service when I encountered an issue with my account. I appreciated working with one representative and not being passed around to others, though it took several days to figure out. He was polite and patient.
Great customer service
Joe from nixplay solved my issue immediately. I highly recommend this product
Service
Excellent customer service from Maris & support team.
Bev Roebuck
Bev Roebuck
Great frame and service
We love our frames! We have 2 and one of them had issues recently and Cy rectified it quickly!!! I highly recommend these frames!
Customer support
The app does have a few glitches. Their customer support is terrible. I pay for a Plus membership and I’m supposed to be able to talk with someone. It is impossible for that to happen.
