Get me back online
A huge thank you to Joe, who’s patience and assistance help me get my frame back up running. A great job, thanks
Tired of paying for Nixplay storage?
Aura brand will let you have unlimited photo storage with their frames for free!
Nixplay Frame Support
I was having some issues with my frame and reached out to Nixplay support. Joe responded with a reset solution for my frame which resolved my issues. I’ve used Nixplay in the past and have always had a quick ant timely response.
Excellent Customer Support
I had some issues with setup and I sent an email and my request was handled promptly with polite and professional courtesy, which means a lot more today than you know. JD got be back up in running in no time and I am very thankful. We need more JD’s in the Customer Support World.
Duplicates
Love our Nixplay frame. I would give 5 stars if the app had was able to recognize duplicate photos so that we are not cluttering up the frame.. it gets time consuming to manually scroll through the Nixplay album to see if a photo was previously uploaded or not
Great customer service by Lou
Great
Great customer support
I have had two Nixplay frames and bought a third. Don’t have the premium account, just the free one. Had an issue and even though I’m not a premium customer, Nixplay was super-responsive and Supervisor Cy helped me out. Thanks!
Excellent customer service
Maris provided excellent customer service! I needed help with an issue, and my case was resolved in less than 24 hours. I truly appreciate the prompt response, professionalism, and efficiency. Thank you, Maris, for the outstanding support!
Need Dark mode App
Dark mode request!
Frame help
Contacted Nixplay as frame was not working explains the problem. Had an email back from Cy with a solution which worked perfectly.
Great Customer support
We really enjoy our NIXPLAY frame. Also great custom service. Cy C. recently helped resolve an issue for me. Satisfied and happy customer!!
Tech support
I was truly amazed at how fast I received a response from tech support and also how fast they were able to answer my questions. Very impressed! I’ll never use another photo frame - Nixplay is the best!
For Martin
I had an issue with my frame being off line. Martin was very helpful and helped me resolve the issue.
Great technical support from Maris
I have been using Nixplay for years, but I recently upgraded to a larger frame. I needed some help with the settings. (I was chopping off some of my photos) I emailed them and in 35 minutes. I had an answer from Maris. It took me no time at all to have the frame up and running.
Thank you Maris,
Jane Murello
Thank you Maris,
Jane Murello
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Bait & Switch
These were originally advertised as syncing to Dropbox for free. They have changed their terms and require a subscription for that same feature. I find that kind of business practice dishonest. Pic-Star makes digital frames with free unlimited storage and third party cloud integration.
Don’t buy Nixplay
Their shady business practices will leave your frame bricked and useless. I’ve started replacing their frames with Aura frames and won’t be looking back.
Great frame! Highly recommend it!
This frame is terrific. It is easy to use and add photos. And the customer service experience was exceptional (we adopted the frame from a family member and needed help disconnecting their account. Highly recommend this frame!
Great Support!
I had an issue with a frame purchased last year that I inherited from my grandparents. I contacted support through email and Joe from Nix replied right away and fixed my issue for me. Great customer service!!!
Should be easier
I love the frame when it works properly. It’s a great concept but there are too many unexplained processes that can arise. Help section is not helpful. Should be as easy as receiving pictures and they go to and are played in their assigned albums and frame. I have had my frame for years and it hasn’t gotten easier. Sometimes the pics automatically play on my frame after receiving them and sometimes it takes me hours trying to get received pics in an album and often that doesn’t work. Very frustrating and costly.
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Lou
Lou was very helpful to me in loading an album I was having difficulty with for some unknown reason. We communicated back and forth thru email several times and finally my album was finally uploaded successfully. I appreciate the time he spent to help me out
Claudia Hudson
Claudia Hudson
