Do Not Buy These Products
Purchased a photo album display from them, and it was going great until they switched their business into a subscription model where you have to subscribe to add more photos to the display. This is trying to replace a picture frame that now charges you monthly if you want to add more photos. Highly recommend looking elsewhere.
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Great support from Lou
Had an issue connecting to an older frame and they provided great support to resolve the issue
Jerry
Jerry
Subscription
Frame and app are good. The subscription model they implemented after I had the frame for a year or two stinks. Suddenly, I had to delete pictures or enroll in their subscription at $20 or $30/year. The new Basic Membership (free) is very limited. I switched to Aura digital frames and put my Nixplay (with the few picture it can display with a Basic Membership) in the basement.
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Underhanded…
…some might even say crooked.
How can I give 0 stars? At first, we loved our Nixplay frames, but they are now crippled as a result of the new egregious business model. I gave a couple as gifts. What a mistake. Now can't update their albums or add photos. The lame responses from Nixplay all say 'thanks for the feedback'. They could care less about our feedback. Thanks, but no thanks -- no more money from me.
How can I give 0 stars? At first, we loved our Nixplay frames, but they are now crippled as a result of the new egregious business model. I gave a couple as gifts. What a mistake. Now can't update their albums or add photos. The lame responses from Nixplay all say 'thanks for the feedback'. They could care less about our feedback. Thanks, but no thanks -- no more money from me.
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Help our NIXPLAY screen is frozen
We’ had & enjoyed NIXPLAY free for years, We agreed to 7 day trial ( that would lead to year charge $29, but when I entered new pictures as I’ve done before, I did not see them on NIXPLAY screen , when i tapped on one picture that I had ‘entered’ the screen froze, please help, karen
Used to be great
I have three frames. Loved them and the little videos they would let you upload. Then they tried to become a subscription service and made the photo frames less useful since I’m fed up with the subscription mentality. Go elsewhere.
Screwed customers out of storage
This company sold a frame with a certain amount of storage, then changed the storage so that you now have to either delete what you have to add pictures, or pay them for the storage purchased originally! What a con game.
Not as good as Aura
March 2025 update, F this app, a forced update and now a subscription if you want more than 0.5gb on your frame?? If you’re reading this and considering a Nixplay frame, GO ELSEWHERE. Aura is way better bang for your buck and won’t charge you $24/year for a mediocre product.
It’s annoying but I use both aura and Nixplay. This Nixplay app is worse than aura primarily because it doesn’t show you when you’ve already uploaded a photo from your photo library. Please fix it! Thanks
It’s annoying but I use both aura and Nixplay. This Nixplay app is worse than aura primarily because it doesn’t show you when you’ve already uploaded a photo from your photo library. Please fix it! Thanks
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False advertising
Bought the device because it advertised no subscription and paid more than competitors because of that. A year later they changed to subscription based and drastically reduced what I could have on the frame. Go with a more honest competitor
Is Zero stars an option? Look elsewhere
For three days now I have emailed support asking for assistance in activating the plus membership my son paid for when he purchased the frame We have no code (8digit) We get zero response except canned go to FAQ which is zero help We will be packing it up for a return Absolutely no support buy something else
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When I needed help!
JD came through!! We changed our internet and I couldn’t figure out how, JD gave me the instructions and had me up and working in no time! Thank you JD!!
Gail
Gail
Great Customer Service
Par was fantastic with resetting my frame and getting my pictures back up after a power outage.
Great support service … thank you Joe!
I upgraded and was having difficulty getting my frame back online. I was able to get it back up and running with the help of the support from Joe. It was frustrating for me but seemed to be an easy fix for him!
Changing WiFi network
The product was good out of the box …… but after I moved house and tried to connect to a new wifi network it was very difficult.
Joe was exceptional!
Thank you Joe for your great customer service! We love Nixplays in my home!
Horrible app waste of money on product
We purchased this item as a gift as I imagine many people do. We gifted it to grandparents and we connected the app to our phone to upload pictures. At some point, it got disconnected and we couldn’t figure out how to get back in. There’s no way to do it therefore it’s a useless product. We tried to contact the company and they’re also useless.
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Excellent, Timely, Professional Support By Support Tech Maris
I recently experienced issues with my 15.6" Touch Nixplay photo frame. I contacted support by email and received an immediate acknowledgement and a next day response from Maris on the support team. He's a reply contained detailed troubleshooting steps I should take to employ a Factory Reset of my frame. His instructions also included a photo.
After following Maris' instructions my frame was back up and running. Easy peasy!
After following Maris' instructions my frame was back up and running. Easy peasy!
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Subscription scam
Spent the extra money to get unlimited storage and gifted two frames to find out it’s practically useless without my £30+ yearly subscription now added just to reward us loyal customers. Hate this sort of behaviour. Underneath there will no doubt be some sort of blah to make you believe it’s still useable… it’s not!! All good quality pictures (which are all pictures on modern phones) don’t show so now it’s £30 per year or a decorative expensive door stop.
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great app & love my frame
Customer service rep Martin was awesome. they answered immediately and solved my question quickly and professionally! highly recommend Nixplay!
Review of support
I contacted Nixplay support to unpair my phone from my frame. Joe responded very quickly. I explained everything and within a short amount of time he responded and my problem was solved. I was very impressed by the swiftness of the help and the easy steps to solve my problem.
