They charge without permission
They just charged me $87 do a charge I never authorized that
Took money out of my account weeks after I purchased 28 day trial
I purchased a 28 day trial, it’s day 20 and $68 has been taken out of my account. I didn’t sign up for a subscription and there is not even an option on the app to cancel the subscription. It seems the email responses are AI and I’m currently waiting for a reply to the refund request. I’m so disappointed as I was enjoying the trial but now feel like it’s a scam. I’m now without money that I needed and have no response on how to get it back. What a horrible experience
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Wasn’t Sure but Love It
My scrolling attempts to sell me a lot of cures for body pain. I was skeptical so I only bought the $1.50 membership. I LOVE the way it gives me such an easy routine, without sound and the exercises feel so good in my body. I do yoga weekly but I will add this as a new layer of well being for my back, shoulders, neck and nervous system.
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No customer service
I tried to delete my account/ app a few months ago and I’ve been consistently charged anyways. Frustrated that there was no way to contact customer service or ask for help cancelling my account. Would love the $100s of dollars back that I didn’t use :(
Scam alert
I signed up for a week’s worth of an exercise schedule and got charged for a monthly subscription. I didn’t read anything that said that would happen. Nor did I get an email or anything asking if I wanted to continue. There is no phone number for this company. I tried multiple numbers and was consistently hung up. I have now started a fraud case with the Better Business Bureau in New York. The charge with my bank I have also sent an email as instructed to in the information on the app.
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Very happily surprised!
I don’t usually write reviews but I’m taking the time to write this bc I’m truly noticing a difference in my body and mind. The workouts are just over 20 min and are both gentle for my nervous but also effective for my body. My posture has improved, my neck has a greater range of motions and my core is more toned. I’m very happy with the results and have been recommending it to friends. Thank you!
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Beginning program
Little bit hard to see what exercise positions and movements with only 10 seconds to prepare
I want to love it BUT
This app has a lot of potential. The science behind it and how it’s explained are great. My issue is more with the videos. There is no verbal or written explanation for what you’re supposed to be doing and the videos are sometimes not clear until it’s already part of the way through the designated time. I’m spending a lot of time trying to figure out what I’m supposed to be doing and what I need which impacts how much time I have each day for my plan.
I think it has a lot of promise with these few fixes and I’ll hopefully look forward to changing my review when it happens.
I think it has a lot of promise with these few fixes and I’ll hopefully look forward to changing my review when it happens.
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do this at night without interruptions
Have equipment nearby. Will quit b4 next sessions($$$$)
Great stretches
I love all the stretches; they change everyday. My body always feels much more relaxed afterwards. I wish there were a few more seconds between the demonstration and the start of the stretch though. Also, it’d be helpful to see the stretches from different angles sooner. Changing up the music would be nice too.
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Better sleep
I have definitely had a sleep improvement, I still wake but get back to sleep much quicker. However only 3 stares as I find it frustrating that you aren’t told what equipment you need before starting each day, often you discover the demo person has cushions etc 1/2 way through the 1min. Also I think there should be some verbal guidance…
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Be Careful!
I signed up for a 1 week trial & canceled before the end of the free trial for reasons unrelated to the app. However, that did not stop Aura (listed as Aura Medical Group PC) from billing my card, which I realized after my CC company asked me I’d approved the purchase. When I checked the Aura app and my “subscription” it took me to webpage which stated I had not completed the activation process & there was no active subscription. I tried to find a customer service anything on the app but no luck, so had no choice but to report it as a fraudulent charge. A web search showed that I am definitely not the only one who had this problem with the company.
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I like the app but unable to cancel
I don’t appreciate an app that I can’t cancel
HORRIBLE
This app is absolutely trash. I tried multiple times online to cancel my subscription to this app and it verified I did cancel it. However they STILL keep charging me. I have to keep disputing this with my bank. DONT trust this app whatsoever.
Great
Tooooo pricey
Absolute garbage
I have problems with pelvic floor so Instagram targeted me with this app presenting it as it can help my fascia and hips get more relaxed. Okay fine paid for the trial. I start my session. There’s no words whatsoever, no one tells you what proper form you should have, the clips go too fast and the looped music is annoying. Literally guys you can actually cause damage to people!
And then also the workout - you think they’d tell you what kind of equipment you’ll need - no! Not in this case. One exercise is matt only, then you’ve got blocks, then you’ve got a pillow, then you have a chair. Like why won’t you tell me what stuff I need before I start my practice? The app looks good but it’s so bad I would not recommend it to anyone. And I’m not sure how these exercises are „personalised” to me. I said I have a problem with pelvis and hips - why do you give me an exercise on my face? Like how is this connected??
They don’t explain anything at all. So like DO NOT BUY THIS APP.
And then also the workout - you think they’d tell you what kind of equipment you’ll need - no! Not in this case. One exercise is matt only, then you’ve got blocks, then you’ve got a pillow, then you have a chair. Like why won’t you tell me what stuff I need before I start my practice? The app looks good but it’s so bad I would not recommend it to anyone. And I’m not sure how these exercises are „personalised” to me. I said I have a problem with pelvis and hips - why do you give me an exercise on my face? Like how is this connected??
They don’t explain anything at all. So like DO NOT BUY THIS APP.
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Just what I needed
I have truly loved this program. My body is always tight and sore, and these moves are slow and controlled, with such nice gentle stretches that go deep.
Overcharged me and no way to contact them
I purchased the $10 week so I could see if I liked it and they automatically charged me 43 after that week. That wasn’t in the description of the $20 trial. I’m sure it was hidden somewhere so they can be sneaky but I couldn’t afford to have that taken out of my account. I cancelled my subscription and won’t be back. I can’t even find an email address to close tact the company.
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Does not work on my phone at all
I can’t even find anywhere to contact aura. The videos only play halfway through and I’m not getting what I thought.
Don’t fall for it.
This app has no customer service. You download the 10 day trial and there’s all this equipment that you need that you don’t know that you need so you can’t do it so you can’t fully trial it.
I also was having headaches almost every evening after doing these exercises and on the day that my trial was up, I had such a bad migraine. I could not function. I knew I needed to get on and cancel but I was too sick to look at my phone. I figured I could handle it with customer service when I was feeling better the better but could. It find a way to contact customer service.
I also was having headaches almost every evening after doing these exercises and on the day that my trial was up, I had such a bad migraine. I could not function. I knew I needed to get on and cancel but I was too sick to look at my phone. I figured I could handle it with customer service when I was feeling better the better but could. It find a way to contact customer service.
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