Stop cropping when I upload
An annoying issue when you upload photos of invoices is that the app will now automatically decide what part of your entire invoice is ‘the invoice’. It basically crops out most of your document and focuses on a small area instead
If you don’t notice this before you submit, it gets rejected because it’s just a random section. If I upload a document I want the entire document please. I shouldn’t have to spend time ensuring it’s showing in full. Please fix
If you don’t notice this before you submit, it gets rejected because it’s just a random section. If I upload a document I want the entire document please. I shouldn’t have to spend time ensuring it’s showing in full. Please fix
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Doesn’t work with Sage 50 US
If you use Sage 50 US with multiple users, it doesn’t work when shared and you cannot pay a scanned receipt with a credit card. It only allows cash accounts. Ridiculous since this is owned by Sage.
Those problems are not the app, but what’s the point of the app if the rest is useless. Do not know if other versions of Sage work with this or not but if that’s what you are issuing don’t waste your time or money.
I spent at least 20 hours with tech support proving the obvious and they didn’t indicate a desire to fix it.
Those problems are not the app, but what’s the point of the app if the rest is useless. Do not know if other versions of Sage work with this or not but if that’s what you are issuing don’t waste your time or money.
I spent at least 20 hours with tech support proving the obvious and they didn’t indicate a desire to fix it.
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Basic and unreliable
Just tried using the app and it just doesn’t do what it you expect. Not asking much but being able to amend details before submission would be helpful!!
Waste of time
This app is the worst
I get billed 20 bucks a month and it first page stays on my recipes from 2021. No menus
The camera part is buggy and takes pictures by it self. The customer service is just bots with a 2019 tech asking you dumb questions. I’m begging my accountant to change companies … look at the rating yet the app hasn’t improved … this is a terrible app from a terrible company run by folks who do not care about customer service just bill you to death. Please for the love of god if your an accountant get a better app if your a user plead with your account to change companies….. total garbage
I get billed 20 bucks a month and it first page stays on my recipes from 2021. No menus
The camera part is buggy and takes pictures by it self. The customer service is just bots with a 2019 tech asking you dumb questions. I’m begging my accountant to change companies … look at the rating yet the app hasn’t improved … this is a terrible app from a terrible company run by folks who do not care about customer service just bill you to death. Please for the love of god if your an accountant get a better app if your a user plead with your account to change companies….. total garbage
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Doesn’t Load Company
Great idea, but what is the use, of an app, if it not working properly. Can’t log in the company. Just get error. Something went wrong.
Bad
Good idea, wrong implementation ! It’s not working!
Rubbish
Always errors when logging in, have to manually log in every time
Incredible
Great product , helps take care of lot of lost bills and invoices
Brilliant app
Works great, easy to setup
Doesn’t work
All other company seems to have this capability, however sage can’t get this right.
Please sort it out
Sage, come on! You need to put in a lot more work and dedication to making autoentry to be a viable contender to ex RB now DXT… please! So much potential, not enough effort.
Poor
Poor image quality, no cropping feature. Takes ages to process pictures. Expensive when other platform are free and better.
Not for iPads and also pretty bad for iPhone as well
If you are fan of automation then certainly avoid. There are far better invoice capture apps out there.
Loss of functionality
The system was sold to us as a speed of use and instant integration with our accounts package from the same supplier.
We found the system to be superb right up to the point of rebranding to sage.
We’ve lost the function of being able to add data to the uploads and now we are just sending pictures to our office through the software.
We could do this via messaging services.
We now find in the last month auto entry has increased our manual input hours has increased back to prior system integration.
We are now considering removing the system completely as we’re discussing each receipt with the office where as before the engineers could automate this and allocate to projects.
Would of given no stars if I could as this simply doesn’t do what it says. It’s basically a camera roll only app.
I would advise trialing the system and features prior to committing your business to this app.
We found the system to be superb right up to the point of rebranding to sage.
We’ve lost the function of being able to add data to the uploads and now we are just sending pictures to our office through the software.
We could do this via messaging services.
We now find in the last month auto entry has increased our manual input hours has increased back to prior system integration.
We are now considering removing the system completely as we’re discussing each receipt with the office where as before the engineers could automate this and allocate to projects.
Would of given no stars if I could as this simply doesn’t do what it says. It’s basically a camera roll only app.
I would advise trialing the system and features prior to committing your business to this app.
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Can you update this app more frequently
Digital island still on the way, can’t upload screenshot, no access to photo albums, photos from main album display in chaotic order. This app need small cosmetic adjustment and little bit more attention.
Update: above ware sort it, thanks for that, however now once I select images from my photo gallery I can’t add it because “done” button is hidden behind battery icon on the top right corner and I’m unable to tap it, same with exit “x” icon on the top left, this is hidden behind clock.
Update: above ware sort it, thanks for that, however now once I select images from my photo gallery I can’t add it because “done” button is hidden behind battery icon on the top right corner and I’m unable to tap it, same with exit “x” icon on the top left, this is hidden behind clock.
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Most frustrating app ever
If your receipts don’t upload. They disappear. It’s the most frustrating app ever. Great idea. Poor app.
Not fit for purpose 😥
Pretty dismal doesnt matter how much care you take usually get an error saying image not clear.
I am using an iphone 12 so it can take a decent image.
It would be better if it scanned image's.
This is how i am currently doing it using dropbox app.
But then I have to manually upload the scans.
SO !! Add a scan document feature and it might actually work well.
I am using an iphone 12 so it can take a decent image.
It would be better if it scanned image's.
This is how i am currently doing it using dropbox app.
But then I have to manually upload the scans.
SO !! Add a scan document feature and it might actually work well.
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App needs updating to use ios16
Can no longer do simple things like upload receipts, They’ve disappeared and instead showing all my historic receipts I would prefer to filter out. Just tried adding mileage entry I can’t even change a date for the journey date as it’s hidden off the screen.
No updates to app available and last update to app was 5months ago. I’m on current iOS version.
No updates to app available and last update to app was 5months ago. I’m on current iOS version.
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Negative
App does not work properly very frustrating. Why advertise a service if you can’t commit to it ?
Poor app, expensive subscription
Issues:
- you can’t delete the picture
- you can’t see the description of the previous pictures
- it says “upload in progress” but it is in fact processing in progress which happens manually
- overpriced, you pay £18 a month for manual checking, there is no intelligent AI recognising the receipts
- the design is extremely poor
- you have to click return in order to upload the photo after writing the description, you can’t just write and press upload, the click chain is too long
- no way to specify which bank account was used for the receipt
- no way to change the description of a picture once it is processing
- you can’t delete the picture
- you can’t see the description of the previous pictures
- it says “upload in progress” but it is in fact processing in progress which happens manually
- overpriced, you pay £18 a month for manual checking, there is no intelligent AI recognising the receipts
- the design is extremely poor
- you have to click return in order to upload the photo after writing the description, you can’t just write and press upload, the click chain is too long
- no way to specify which bank account was used for the receipt
- no way to change the description of a picture once it is processing
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