Poor Service and No Resolution
Very disappointing experience. Almost every day there is a new issue, and whenever I contact support, I’m told that the case will be reviewed by management and that I’ll receive credit or compensation. Then nothing happens and I have to keep following up.
I’ve wasted a lot of time dealing with issues that should have been handled properly in the first place. I hope the company starts taking customers’ concerns seriously and respects their time.
I’ve wasted a lot of time dealing with issues that should have been handled properly in the first place. I hope the company starts taking customers’ concerns seriously and respects their time.
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This app is terribly built
The app doesn’t allow you to add a payment method. Without a payment method you can’t book. The customer service section of the app doesn’t work well either you have to close and restart the app to see new messages. The customer service rep said they are aware of this and this is a known issue.
Would Not Rent From Them Again
Very disappointing experience. I received the car about 40 minutes late. The vehicle was dirty, had an unpleasant smell, the washer fluid was empty, and the tire pressures were uneven. The passenger-side mirror was damaged and the bumper appeared to be held together with tape. Received EV at 2% Charge I also experienced problems charging the vehicle. Despite these issues, I was charged $10 for returning the car 15 minutes late. Overall, the vehicle was not in the condition I expected and I would not rent from this company again.
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Worst rental company
Totally fraud company don’t ever visit or rent a car from these guys you will get scammed their Tesla’s don’t work properly. They charge you for every hour. Their customer support is very slow.
App stop functioning
It’s been 2 weeks since a problem with the app has begun and has yet to be resolved. The app is not recognizing the vehicle. According to customer service, the engineers have been informed. App issues should not take this long to resolve.
When the app was working, it was reliable. Hopefully an update can be made to fix this issue promptly as there are people still relying on this app as supplementary income.
When the app was working, it was reliable. Hopefully an update can be made to fix this issue promptly as there are people still relying on this app as supplementary income.
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