The updates
I’ve been with AVANT since 2019 I absolutely hate the new update with the no password required to login!! Times are hard if my phone is off I now have no way of paying the credit card bill because I can’t receive the code. How stupid. Avant has shady customer service reps who have nasty attitudes and they’ve recently started charging a monthly fee just for having an account. I will be closing my account after paying off the balance. Out of all the credit cards I own Avant has the highest interest rate and is the only one that charges a monthly fee and sadly I already know that process of closing the account is going to be a hassle
Show more
Do not waste your time!!!
Absolute trash customer service. Rude employees. Vague shady terms and conditions. There is much better cards out there. Keep looking. Would not recommend to anyone
Cancelled Payments and too many updates
I have experienced a few cancelled payments when I made my payments online. I don’t understand why it happened as I was using the saved account to pay my bill. This year I have experienced at least three app updates.
Stop forcing people to update
Every week you are pushing out an update and won’t let me use the app to do my banking. If every single week you have to push out an update to fix bug issues or whatever else excuse you use, then you are not fixing anything. If every single “fix” needs another fix then you are just further breaking the app. STOP IT. The functionality of the app works just fine if your developers would leave it alone. The app developers are being paid way too much to constantly have to fix something they broke in the first place.
Show more
Fraud
They have not removed fraud charges when I have proof that I was in treatment that day. Too sick to go and spend a bunch of money in Home Depot . When I live maintenance, take care of everything with makes zero sense of the time giving a one star they don’t take the Fraud off the car. It’s weird. God bless.
Show more
Okay
I have had avant for about 3 years now and everything has been pretty straight forward and easy to use with them/the app. Until recently they reported my card a day before what they printed on the statement as my statement closing date and what has been my statement closing date the last 3 years which DESTROYED the progress I had made on my credit journey!! I followed their steps to submit to their consumer department and of course they claim they were not in the wrong l. Out of 3 years consistent reporting how do you all of a sudden report a day earlier than my payment was scheduled for to pay off the balance. I don’t know if I can trust this company at this point. And now I see they’ve updated the app to where they now don’t show the next statement closing date on the statements they’ve removed it from all previous statements as well. Seems very shady.
Show more
Update: FAIL
Edit: 10-5-2026
The developer responded to me both here in the App Store and via email. Note that they say I can access my account on Avant.com. Except I can’t. The website gives the exact same issue. I smell a class action lawsuit when people can’t pay their bills due to a broken app and credit scores take a hit.
——————————————
What a disaster. After the latest update I can’t access my account.
While trying to login, I’m sent a one code to my email to verify- that works. But then inexplicably the app wants to send another code to my phone. But the code is never sent. So I can’t access my account.
To make matters worse, if you attempt to get help with this, they want you to upload proof of identity to a 3rd party. Haha, no.
At this rate, I’d assume closing my account and taking the hit to my credit than playing these games.
Fix your app. You should be embarrassed
The developer responded to me both here in the App Store and via email. Note that they say I can access my account on Avant.com. Except I can’t. The website gives the exact same issue. I smell a class action lawsuit when people can’t pay their bills due to a broken app and credit scores take a hit.
——————————————
What a disaster. After the latest update I can’t access my account.
While trying to login, I’m sent a one code to my email to verify- that works. But then inexplicably the app wants to send another code to my phone. But the code is never sent. So I can’t access my account.
To make matters worse, if you attempt to get help with this, they want you to upload proof of identity to a 3rd party. Haha, no.
At this rate, I’d assume closing my account and taking the hit to my credit than playing these games.
Fix your app. You should be embarrassed
Show more
Everything was fine until update
The app was great up until this most recent update. Before the update when I made a purchase with my card it would remove it from my available balance in real time. Now my available balance does not update until a day or two later. Also, when I made a payment using my debit card my available credit would update by the next day. Now it does not.
Show more
Login
Hard to pay credit card balance
Login
Face ID is not working. I have to type in my email and then go out of the app to retrieve a security code from my email. How about sending the code to my phone number, which is easier to access. Also, my payments use to be applied to my available credit as soon as charge went through my bank. No longer. Otherwise, no other problems noted. I liked the old app just as well. The new app doesn’t provide anything additionally useful for me.
Show more
Bad app
They sent out update for app. Been locked out since. Horrific customer service via there phone line. Would not recommend this card
Updated App can’t access account
U able to access my account with the new app
Can’t get help!
This app will not download! Whatever update you’ve done has messed up things badly! I hope you read these reviews because phone help in any way shape or form is not existent!
Terrible
Paid off balance and can’t use card anymore. There is no customer service. I’m reporting to BBB. Not fort to be credit card company. The worse card ever.
Sucks now
Use to be a really good app easy to use and login now it’s over complicated.
Update is bad
Tried to log in asks for my email and it does not send it.
Update is Trash
Come on. You’ve made the app useless. Going through email and text to sign in is ridiculous. Forget about checking your statements. Have to switch from paperless now. Fix it
This app is ridiculously stupid
It doesn’t even work, it just tries to sell you things
Update has made the app very complicated
For those of us who use their phone for enforcing it’s made things complicated at best. I can no longer view the my statements easily. Downloading every time I want to cross reference my statements, as I regularly do, is now impossible. I’ll be seriously considering closing this acct or at the very least tossing it in a drawer and not using it
Show more
Stuck on Unlock with FaceID
Please fix your newest update. The Unlock with FaceID button does nothing. I’m locked out.
