Rubbish
Congratulations. You’ve delivered an App for BA Club members that is about as useful as the BA App itself for checking & booking reward seats. Chocolate & tea pot springs to mind. It’s slow & totally out of sync with the BA App. It’s shows availability that on the BA didn’t appear to exist. It’s also doesn’t reflect the -355 days booking window.
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Usability is a nightmare
This app is the most clunky useless app.
Not good
50/50 whether you’ll get bonus avios despite using the link and it being recorded.
They’ll email you saying cannot verify information and you need to send all sorts of details and even then they have Stevie wonder reviewing the images so most of the information you send is missed, and rejected.
They’ll email you saying cannot verify information and you need to send all sorts of details and even then they have Stevie wonder reviewing the images so most of the information you send is missed, and rejected.
teribble
Been days app not working !
Not fit for purpose
Virtually unusable with the latest update. It’s all over the place when trying to book flights.
Dreadful
This app used to be so good, but now every single site I try to collect points with doesn't work. Over and over again thr Avios app cant open the linked website. I've lost thousands of points with this app so now don't bother. It's a waste of time now. It's such a shame because it used to be so good...
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Where’s my points?
I simply want to see my points available. I can’t get past all the advertisements to see my account.
Response from developer
We are sorry you have experienced this issue. Please email us directly at rewards.app@iagloyalty.com with details of the issue and your account number so we can investigate this for you. Thank you.
Doesn’t work
I have received multiple notifications about Avios collected. However I am not getting the Avios. I have raised a ticket and received zero response thus far. I have had issue before and customer service is virtually none existent 🙁
Annoying
Whenever I do a points balance boost and complete the transaction with the confirmation page that includes ‘DISMISS’ my IPad freezes. I then have to shut down and restart!
In app payments
Payments to top up do not work in app. Fix it.
Still not great
Points often don’t arrive & the app is still glitchy though better than it was. Room for improvement.
What a con
An absolute joke of an app. I have used this app to book tickets in train line or shopping with M and S. I carefully ensure I read the T and Cs and make sure when I purchase, I do not use the app. I never get the rewards - it’s a complete con (just like BS)
Clunky and painful to use
As others have said. App is designed to make it difficult for you to claim points. The UX is clunky and like most things to do with BA these days, more hassle than it’s worth.
Shockingly bad
This app is supposed to track our shopping and allot Avios points for tracked online purchases. All it does is throw you back to the settings every time and does not track any shopping. You have to log into the Avios website via Chrome ( safari does not work) if you want your purchases to be tracked to be able to earn Avios points. Pretty useless app apart from checking points balance to be honest.
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Terrible
Information needs to match exactly between accounts otherwise you can’t transfer Avios. Good luck trying to reach out to customer service to help fix the contact details so transfer can work because there is NO customer service!!! You can’t contact/talk/write to anyone. Just very poor functionality. The old system worked so much better and didn’t have any of these issues. Just terrible app functionality and customer service. Zero stars.
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Can’t log in
Why can’t you just log in. What is this code they’re asking for????? I can’t even find a way round this online. Pointless
Bugs and multiple login requests
First screen I saw on logging in was “something went wrong please try again” (I did and same message). I pressed continue anyway and it didn’t show me my points. Then I tried to buy something and I had to login at least twice more before I could complete the transaction (not due to timeouts, the app seems to hand off to browsers). Not really up to standard.
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Awful Experience
No point with the app, might as well use the BA app to track and view Avios. I tried to move Avios from BA to Qatar and it asked me to upload my passport and confirm all details which I did, next thing it rejects my claim and temporary suspends my account?!
Very unfriendly App
This is one of the most user-unfriendly apps I’ve used. The layout isn’t intuitive, and finding reward flights is unnecessarily difficult.
Response from developer
Thank you for your review. We are sorry you have not experienced the level of service we strive to deliver. We're working towards improving the app and will take your feedback onboard.
Shocking system and poor customer service
App is very badly designed and they make it incredibly hard and specific to actually get the bonus points etc.
Points only appear as pending once you submit a claim for missing points. Then it will take months on end (I’ve had cases go from December to June the next year so 6+ months) and you’ll have to chase customer service multiple times to get the points through and sometimes in the end they’ll redact the points randomly with no reasoning.
Overall, very poor system, it’s a shame.
Points only appear as pending once you submit a claim for missing points. Then it will take months on end (I’ve had cases go from December to June the next year so 6+ months) and you’ll have to chase customer service multiple times to get the points through and sometimes in the end they’ll redact the points randomly with no reasoning.
Overall, very poor system, it’s a shame.
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