Please do user testing of the app
The websites don’t display error messages, drop addresses don’t come on it’s own. App sign up does not allow date of birth to be populated, as a guest for airport drop the pop up keeps asking for flight details but no way to add details. It used to be seamless. Have availed 100s of trips from Avis but you seem desperate to lose me as a customer.
Show more
App needs to be more interactive
While the App does the job, there are several glitches observed.
While these are observations pertaining to the app, I must say the quality of cars and drivers used is top class.
1. It’s not interactive as apps available nowadays.
2. There is no provision of adding membership number of partner / affiliates (like Vistara) when booking through the app.
3. The email interface is flawed. I have frequently received emails of previous completes bookings with a current booking.
4. It keeps asking me to update the version on my iPhone despite the app showing latest version in the App Store.
While these are observations pertaining to the app, I must say the quality of cars and drivers used is top class.
1. It’s not interactive as apps available nowadays.
2. There is no provision of adding membership number of partner / affiliates (like Vistara) when booking through the app.
3. The email interface is flawed. I have frequently received emails of previous completes bookings with a current booking.
4. It keeps asking me to update the version on my iPhone despite the app showing latest version in the App Store.
Show more
Wonderful experience
Rented Avis cab for airport transfer. It was a truly wonderful experience. The renting procedure was simple. The taxi was well-kept, making for a relaxing and pleasurable journey. The timely and effective pick-up and drop-off services particularly pleased me.
Good experience
I organized a picnic with my family, and we booked Avis cabs to get there. With a wide options of cabs to choose from the rental process was quick and convenient. The driver was really kind and helped us with the luggage. We all had a comfortable travel thanks to the Avis cabs service, which was simply fantastic. Anyone seeking a trustworthy and enjoyable experience should use their services.
Show more
Comfortable. Convenient - highly recommended
I reserved an Avis taxi the day before because I needed for office commute. My expectations were surpassed by their chauffeured taxi service! The driver was on time and was wating right in front of the cab. I reached for the meeting on time.
Avis-Comfort ride
Took an Avis cab for the first time. Had a great experience and the best part of the ride was that it was super comfortable and I reached for my meeting on time. Would recommend to everyone for Avis’s punctuality 👍🏻
Not able to select city
The city list is empty. This behaviour is there in desktop too. I wonder how there business is running
Worst
The city selection is inactive in self drive option
Probably the worst user experience
Awful app for iOS. Impossible to click dates and time as ui is not optimised for full screen devices. I was hoping for a better experience.
Poor Customer Service Support
The Customer service support is poor. They never pick the call. The app also does not have auto bot reply or chat option. In case of any change in the Booking takes hell lot of time. This is very serious concern which need to be handled.
Rest the services all are good. Cab quality and drivers are humble. A bit expensive but vehicle condition is fine.
Rest the services all are good. Cab quality and drivers are humble. A bit expensive but vehicle condition is fine.
Show more
Functional
It’s functional at a basic level. If one needs an invoice, one needs to call and request. This involves wait times at two levels; 1) a minute to a few minutes while calling and then 2) couple of days to get an invoice.
All this should be done in the app.
All this should be done in the app.
Compatibility issue
App having issue to operate on iOS
Unforgettable Journey to Leh
I have booked self drive car from Delhi for 12 days. Innova crysta it was.. they handed over me car on delhi airport itself without any extra charges.. whereas other self dive car have separate terrifs for airport booking.. that really impressed me.. the condition of car is as good as new.. neat and very clean..few minutes of paper work and we are good to go.. we have completed 12 days journey to Leh Ladakh successfully without any hassles..as car is well maintained and in proper condition it was happy journey through all terrains..
Show more
Worst experience ever faced in rental service
Booked vehicle 3 hour before departure but had to cancel as we dont had any local id of Delhi. Students or professionals working in another city should not book with avis india. I lost my money and hope with Avis. Please do justice and refund my 50% money.
Not Able to Register
Dear Team,
I am not able to register my account under corporate India account.
I am not able to register my account under corporate India account.
Worst experience! I regret choosing AVIS!
Worst experience! I regret choosing AVIS!
The front grill of the car was broken before I started my trip but the chauffeur refused to believe it. I had asked my friend to record the video of the car as there were already few scratches and dents while i was completing the paperwork that is required to be done before the chauffeur hands over the car. The broken grill can be clearly seen in the video along with me completing the paperwork.
In spite of sharing the video to both chauffeur and the company, they are reluctant to believe this and deducted money from the security deposit I had paid.
It has been more the 72 hours since I have asked for clarification on mail but haven’t received it, Whereas, the auto-generated email received as the acknowledge receipt of my mails says their team will revert within 4 hours. Why commit such things when you can’t deliver?
Their so called 24X7 customer care number is also useless as the calls go unanswered most of the time and it gets automatically disconnected after 4-5 minutes of waiting. The customer care executive do not even callback after assuring one!
Seems like they are discovering new ways to loot the customers and their casualty against emails prove this.
This type of customer service and casual approach is certainly not expected from AVIS!
Again, I regret choosing AVIS over other self driven car providers!
The front grill of the car was broken before I started my trip but the chauffeur refused to believe it. I had asked my friend to record the video of the car as there were already few scratches and dents while i was completing the paperwork that is required to be done before the chauffeur hands over the car. The broken grill can be clearly seen in the video along with me completing the paperwork.
In spite of sharing the video to both chauffeur and the company, they are reluctant to believe this and deducted money from the security deposit I had paid.
It has been more the 72 hours since I have asked for clarification on mail but haven’t received it, Whereas, the auto-generated email received as the acknowledge receipt of my mails says their team will revert within 4 hours. Why commit such things when you can’t deliver?
Their so called 24X7 customer care number is also useless as the calls go unanswered most of the time and it gets automatically disconnected after 4-5 minutes of waiting. The customer care executive do not even callback after assuring one!
Seems like they are discovering new ways to loot the customers and their casualty against emails prove this.
This type of customer service and casual approach is certainly not expected from AVIS!
Again, I regret choosing AVIS over other self driven car providers!
Show more
Can be much better
The policies on which Avis operates are good. Their operating model is also very customer friendly. However the services rendered through this application are very backdated and basic.
Pre-Booking processes:
To know if the documents are verified one - Call Customer Care.
To be sure that there are no rejections and that the car will be delivered - Call Customer Care.
Post-Completion of Trip:
In case you want to deliver the car before the scheduled time - Call Customer Service (or keep note of the local Avis team).
There is no update on money refund process.
There is no confirmation of the post-pickup technical checks. So, the money refund process is not transparent to the customer. May lead to arguments/issues.
Summary:
In this age, this app. is not interactive.
Pre-Booking processes:
To know if the documents are verified one - Call Customer Care.
To be sure that there are no rejections and that the car will be delivered - Call Customer Care.
Post-Completion of Trip:
In case you want to deliver the car before the scheduled time - Call Customer Service (or keep note of the local Avis team).
There is no update on money refund process.
There is no confirmation of the post-pickup technical checks. So, the money refund process is not transparent to the customer. May lead to arguments/issues.
Summary:
In this age, this app. is not interactive.
Show more
Best Cars And Service
I have used zoom , myles for travelling but found Avis car quality better always.
Best service ever#AVIS
I’ve used many car rental services and AVIS is the best among them.
Great International Service Standards
It’s great to have an app that can help in both self drive and chauffeur drive booking in india and internationally.