This janky app is a disgrace
This dreadful and confusing ui completely undermines my trust in this app to securely use my data
Agree with last review
Agree with last review
Poor app and execution
Prebooked appointment, waiting ages for the doctor to attend, then last minute they cancel and this has happened several occasions
Great insurance, mediocre GP
Since day one, I’ve found my AXA health insurance to be comprehensive, provide excellent service and really pay out and support when it matters. I wouldn’t consider moving away from them and believe that they offer the best healthcare I have found so far. However, they subcontract Doctor Care Anywhere for their virtual GP service who doesn’t live up to the same standards. I have had 3 appointments now, to which it is evident clinicians simply read off a screen with no actual input in decisions and feel very little empathy. I feel the system is also broken and it’s difficult trying to find a GP sometimes, with an emphasis on Advanced Health Practitioners which you wouldn’t expect from a private service. I definitely wouldn’t pay separately for this service as my alternative GP service GP24 through my employer and Bupa through my bank account are substantially better.
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I can’t log in for love nor money!
I agree with the previous reviewer. This is massively over complicated system that makes it a headache to log in. Also I keep getting a message saying that I’m trying to log in as a doctor, which is nonsense, and to log in on the website but when I try that it times out? Really frustrating.
Massively over complicated system
There seem to be 3 different apps with different passwords interacting/interfering with each other. Is it AXA Health, Doctor Care Anywhere or AXA Doctor At Hand you need? Who knows? They seem to send you from one to the other until it doesn’t accept your log in details and the best you can do is write a negative review in the hope that it helps. I have used it in the past and the Doctors are normally quite good once you crack the system and beat the final boss.
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Not loading
The app is really bad . I joined 3 days ago , day two it was’’t loading for 4 hours. The same today - afternoon . After log in it dosen’t load, scree remain blue.
It’s so bad , it’s health related , should work perfectly
It’s so bad , it’s health related , should work perfectly
Never ending technical issues
Can never join the calls as app is unresponsive. Lack of integration to phone with no “add to calendar” function. Booking process is unclear and not easy to know what or who you’re booking for.
Rubbish and unusable
How do I make a claim for an appointment I’ve had?
I’ve uploaded the receipt but from there it’s not obvious what to do 🤷🏻♂️
I’ve uploaded the receipt but from there it’s not obvious what to do 🤷🏻♂️
Bit Buggy
Apps a bit buggy but good service once it works
Not working
The App doesn’t even get past the loading screen, and trying to sign up online there is an error. This is not great considering you claim to have 24/7 access to medical services. In fact, probably illegal. What do you have to say for yourselves?
Was once good!
Was a really good service, but the doctor I spoke to today said they have overhauled rules and they are no longer able to prescribe medication making this service almost pointless… Couldn’t even get a loading dose of vitamin D…
Dr ?
The app is called Doctor at hand yet I didn’t even see a Doctor . Maybe I pushed the wrong button ?
Cannot login but have account yet cannot register
Appalling sign up process that doesn’t work.
Poor service
Connected to the call and was having tech issues, but I could see the doctor on the line and she could see me. Restarted the app quickly to fix the issues and she just cancelled the appointment stating I didn’t show up. Very disappointing service
No landscape
Works fine mostly but does not seem to work in landscape mode on iPad which is a basic flaw.
Horrible app experience - can’t schedule consultation
This app is horrible. I’m trying to schedule a consultation and it keep saying the time is no longer available - but I tried more than 20 shown as “available” times and this doesn’t work. They say you have 24/7 doctor appointments but the next available is like 6 hours ahead and you can’t book.
Can’t even log in and customer service non existent
Completely defective app, I need help I’ve been trying to make a doctors appointment for a week on this godforsaken app and I can’t. What a crappy app omg
Helen Dickson - nurse
Forgot to send my prescription, I’ve just wanted time & money by traveling to Boots and didn’t have a prescription as promised
Avoid this helth Insurance
Avoid this company. They will do anything for you use NHS and don’t use them service.
