Axos Business User Reviews

Name: Axos Business
Rating: 1.44681 (94 reviews)

Axos Business

Axos Bank

💰 Finance

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Please fix app!

Please fix your app, I can’t login. It is very inconvenient that I have to login on my laptop every time I need to check my account. Very good bank but your app design is poor. Please improve.

Epic face:)

2 years ago

Response from developer

Hello Epic face:), Sorry you are having difficulties. Please contact us at asupport2@axosbank.com so we can escalate this to the appropriate team who can help with your login.

Business app

If I could give a zero I would. I have been using this bank for 6 years they either can’t get the app to work, or keep getting my business information lost. Can’t operate any business in this way, they basically put you out of business

Echo 30518

2 years ago

Response from developer

Hello Echo 30518, We are sorry for the inconvenience. We value your business and we want to help. Please get in touch with us at asupport2@axosbank.com so we can escalate this to the right team for assistance with your account. We hope to hear from you soon!

WARNING RUN!

This has to be one of the worst apps ever created! I find it extremely difficult to login every single time, at times taking more than 30mins because it’ll say loading forever after you put your login details and it’ll never load. Also the app is full of bugs. The features are awful, and definitely not suitable for a business that plans to be successful. I wish I was exaggerating, but im going to close my bank account with Axos because of how awful this app is. Not one good tool in this whole app. Don’t believe me? Check out all the other reviews.

Aymanhama

2 years ago

Response from developer

Hello Aymanhama, We are sorry for any concern caused and hope you can reconsider. I have shared your review with our team as we always seek opportunities to improve. We value your thoughts and appreciate your feedback. Please email us at asupport2@axosbank.com so we can assist you. We hope to hear from you soon.

App not working!! Update 2/22 Still not working!!!

Update- a week after my review and emails, app is still not working!!! I can’t make deposits!!! I’m a day or two away from just finding a new bank!! May do so anyway!! Please fix or update this app!! My Face ID stopped working; it’s making me put in user name and password every time, even though I turn on Face ID each time!! Also, trying to make deposits, and I keep getting an error!! So frustrating that I can’t deposit checks!!!

Juliebed

2 years ago

Response from developer

Hello Juliebed, Our teams are actively working on addressing the issues you are experiencing. We apologize. Our agents are available to help address any questions while this is resolved. We appreciate your patience.

WORST APP

First I can no longer use Face ID to sign in, now I can’t even remotely deposit checks anymore because “we’re having trouble accessing your account.”

I could forgive the old basic looking interface but, when I can’t deposit my money that I need to pay my bills! Really!

Fix it!

screw robinhood

2 years ago

Response from developer

Hello screw robinhood, We apologize for the inconvenience. Please email us at asupport2@axosbank.com so we can help. We appreciate your patience.

App not working!!

Please fix or update this app!! My Face ID stopped working; it’s making me put in user name and password every time, even though I turn on Face ID each time!! Also, trying to make deposits, and I keep getting an error!! So frustrating that I can’t deposit checks!!!

Juliebed

2 years ago

Response from developer

Terrible UX and UI

One of the worst apps I’ve ever used. It looks dated like it was designed in 1998, but more importantly it’s very unusable.

I’ve been an Axos customer for 3 years and have figured out how to navigate it, but that was through trial and error over the years. I still get stumped sometimes doing a simple task.

It’s one of those mind boggling apps where hitting a button should do x but it does y. They don’t seem to follow the design logic of most apps.

For example, they periodically reset your password so your old one doesn’t work. I say reset, but it basically just locks you out and makes you reset it yourself and create a new one.

If you don’t do that in a quick time period, you have to contact customer support via email or phone. I contacted them via email from the app which sent me an email to reset. When I click the link in the email, it just went back to a page to reset again and send another email. A loop of no actual solution.

When I contacted their main support email
To reset, it sent me an automated email
To call them and they phased out email support in 2020.

I think the terrible user experience on their app (desktop is no better) is a reflection for a poorly run company.

I signed up with them because they somehow had good reviews online and no signup
Fees, but it’s not worth it.

Lemi112790

3 years ago

Response from developer

Hello Lemi112790, we are sorry that we are not meeting your expectations. This is not the level of service we strive to provide. I have shared your review with our team as we are always looking for opportunities to improve. We value your business and we want to help. Please send us an email at asupport2@axosbank.com so we can forward this to the right person to assist you. We hope to hear from you soon!

Absolutely worst banking app I hve ever used

I should have listened to the reviews. This is the worst app. It is just horrible. The interface is bad. Basically you are stuck with the app to do anything but the app won't let youbdo anything and you have to call the customer support. You call the customer support and they tell you 'oh, please call this number' and give you the number you just dialed to talked to that person. They list an email address for support but again, all you get is an automated replaybsaying please call this number. Totl garbage.

QMJIhHggsgsjfi

3 years ago

Response from developer

Hello QMJIhHggsgsjfi, we are sorry that you have had difficulties reaching us and we want yo help. Please send us an email at asupport2@axosbank.com so we can escalate this to the appropriate team for assistance. We appreciate your feedback.

App in need of a MAJOR update

The Axos Business app is in need of a MAJOR UI/UX update. It basically provides you the ability to check your balances. I think it has a lot of potential, however, I doubt they will make any changes. At least add debit card control to the app.

Jersey_boi

3 years ago

Response from developer

Hello Jersey_boi, we value your feedback. I have forwarded your input to our UI team to help us improve. We apologize for any inconvenience. Thank you for your business.

DO NOT USE THIS BANK

First off, I do not write reviews. If an app runs semi alright, great. But this bank is out to get you. Hidden fees plus they are a NIGHTMARE for customer service. I used this bank for 8+ months and it was nothing but a disaster if I needed help with anything. I’m currently trying to receive old statements from them and they want to charge me $10 per MONTH and they will not electronically email them. When I called they told me to email a rep, when I emailed, they told me to call back again. Trash company, trash bank. Trust me on this.

Dre Shae

3 years ago

Response from developer

Hello Dre Shae, we are very sorry to hear that you had a negative experience. We apologize for the frustration caused and we want to help. Please send us an email at asupport2@axosbank.com so we can escalate your issue to the appropriate team to assist you. We appreciate your patience.

Atrocious

This bank is atrocious. They hold onto deposits forever! Even bank to bank deposits! If you can get ahold of anyone after dealing with the miserably inaccurate, unhelpful robo system, your heart will out to the embarrassed customer service people who do honestly want to help. I’m still using the bank because changing is a total pain at this point. I really hope Axos gets its act together.

Mountain Freak

3 years ago

Response from developer

Hello Mountain Freak, we are sorry you have been experiencing difficulties and that we are not meeting your expectations. We value your business and we want to help. Please send us an email at asupport2@axosbank.com so we can ensure this gets escalated to the right team who can help. Thank you for your patience.

Worst business banking app

An app that doesn’t work very well is one thing, but when it shows features that really don’t exist, it makes me want to pull my hair out.

Transfer funds between accounts? Sure, click the transfer button. But no, it says there’s no account to transfer from. Even though I’m logged into my account! So I call support to see if it’s a glitch. Wait on hold 10min, then they offer to call me back. Ok, wait 20min for that. He doesn’t know, so puts me on hold for 10 more minutes. Ok, I’m sorry that feature isn't available on the app. You need to use the browser. WTH?! Why is it on the app then?! The personal banking app can do it. All other banking apps I use can do it. But no, this is an Axos business banking app and it’s the worst junk app on the planet. Thanks for wasting my time Axos!

Carlthecricket

3 years ago

Response from developer

Hello Carlthecricket, we are very sorry to hear about this experience. This is not the level of service we strive to provide and we’d like to help. Please send us an email at asupport2@axosbank.com so we can gather more details and escalate your issue to the appropriate team to assist.

Don’t open an Axos account.

I should have listened to the other reviews. The app (and website) are literally worthless. Not exaggerating. You can’t do anything with them. Closed my account within a week.

ndc3653

3 years ago

Worst App Ever Made

Wish I could give this zero stars. Legitimately the worst app I’ve ever used in my life. It’s completely useless. Any company that would release such a monstrosity and refuse to improve it for years deserves everything that’s coming to them.

Jcasebmw26

3 years ago

Axos business is a joke

You get locked out or an error message frequently. Their customer service is terrible Jim from Las Vegas wanted be to send a selfie holding my driver license for verification. Greg from Las Vegas asked me what town east 11th is in and then read a bunch of random towns. I said I had no idea but probably all of them. He said pick one and then said I was wrong and they couldn’t verify my id and hung up. Finally Alayna in San Diego helped me get back into my account. And I deleted this app now I deal with their equally horrible website. I am just closing my account

Bugger391

3 years ago

Response from developer

Hello, we are sorry you had a negative experience with your business account and that we are not meeting your expectations. This is not the level of service we strive to provide. We value your feedback, and we want to help! We are always looking for opportunities to improve. Please send us an email at asupport2@axosbank.com so we can escalate your issue to the appropriate team and assist you. Thank you.

Not good

Perfect example of you get what you pay for. Just opened the account, they setup a meeting and then they ghosted the meeting! When I asked through chat when I would get a debit card, they told me to call, I called and it never connected to anyone and disconnected. Tried their website chat and their whole site went offline and to a bad URL. Taking my money and leaving now before anymore terrible service.

roguerob21

3 years ago

Response from developer

Hello Rob, we are very sorry about that experience and we want to help! We are disappointed to hear we aren't meeting your expectations. Please send us an email at asupport2@axosbank.com so we can escalate your issue to the appropriate team right away. Thank you.

Zero stars

I cannot deposit checks and no one in customer service has a clue how to fix it.

Rocky Rutabaga

3 years ago

Do NOT open an Axos account

It’s gets one star because 0 stars is not an option. I opened this account over a month ago. So far I have not been able to use it. It took them 2 weeks to allow me online banking. I immediately deposited a check for $1750, which took 14+ days to appear in the account. The day after that deposit I had a client transfer $1850 via bill pay from their bank. It never showed up. I called Axos, and secure messaged them from their website (not offered on the app…) and they had to track down where they had misrouted my money. After almost 6 weeks of frustration I opened an account at a real bank (BofA) and went to transfer all money out of Axos this morning. I logged into my user account on the Axos business website and got a message saying “you do not have an account”. I had to call and have them troubleshoot to get me into the account. Now I’ve had the secure message them asking them to transfer that money into my BofA account and to close the Axos account. Save yourself a major headache and do not use this “Bank”.

They lose transfers. They put 10+day holds on deposited money. They lose accounts entirely… it’s amazing the FDIC will insure them and allow them to exist.

mdw16

4 years ago

Response from developer

Hello, we are so sorry to hear about your negative business banking experience. I have shared this valuable feedback with the appropriate team.

Could Be a Great Online Banking Option

Axos could really be a good online bank if the technology worked better. I can’t do Bill Pay using Chrome browser because that part of the system does not work with chrome. I have to use Edge, which I don’t like using. One of my bills were paid one day late and that company charged a $35 late fee. I contacted them and they reimbursed me. I contacted Axos to explain what happened because they didn’t send the payment on time, and never heard back. I have been searching other online options and might just go back to using local community banks.
Mobile deposits are easy enough. The platform is the biggest deterrent.

myrealuv

4 years ago

Response from developer

Hi there, we are sorry you had trouble with the app. I have escalated your comments to the appropriate team. We would like additional details. Could you please email us at asupport2@axosbank.com?

Stuck in 1980 or so

Really basic app, lacking most functionality you need in a banking app. Making a transfer is not possible within the app, you can only do that on the website, which is not mobile friendly. So to do any reasonable banking transactions, you need to be on a desktop computer.

Adisgruntleduser

4 years ago

Response from developer

We're sorry to hear our app isn't meeting your expectations. I have shared your comments with the appropriate team. We are always making improvements to the app.