Poor Client Services
I don’t feel confident working with Grasshopper Bank. I initially contacted client services regarding an account error that needed correction, as well as a request for a bank letter. I was advised that the turnaround time would be approximately 24 hours, however it has now been 9 days without resolution.
Additionally, the representative I spoke with did not submit the ticket or send the email she offered, which required me to call back and repeat the entire process. Unfortunately, my follow-up interactions have consisted largely of scripted responses rather than meaningful updates or progress toward resolving a simple issue.
Additionally, the representative I spoke with did not submit the ticket or send the email she offered, which required me to call back and repeat the entire process. Unfortunately, my follow-up interactions have consisted largely of scripted responses rather than meaningful updates or progress toward resolving a simple issue.
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👍
Easy banking. When I need to talk to someone I get through quickly. If I need anything, they show up. When I use the app, I know where to find what I am looking for.
It is easy, which may also be enjoyable banking- is that even a thing?
It is easy, which may also be enjoyable banking- is that even a thing?
Honestly not great
They won’t let you change your business address in their system even though the address needs to be.
They will decline charges out of nowhere and customer service times are limited.
Customer service reps aren’t very friendly or helpful.
They will decline charges out of nowhere and customer service times are limited.
Customer service reps aren’t very friendly or helpful.
Easiest bank app ever
Just what the title says. No problems thus far.
Dormant account fee
They charge you a formant account fee if you don't use the account and slowly eat the balance to zero. Screw you grasshopper.
