TERRIBLE app.
i sold 3 ipads and a ps4 only to get £70 back when i was meant to get £300, holy scam 💔💔 they dont help u at all as well
Exceptional
The best place for tech!
Great App!
Definitely worth using
Find referb elsewhere
They have this chart of how items should be listed based on their condition.. I ordered two iPhones, they came from the same “seller”, online it says they have many sellers, but for me the same one was listed on everything I looked at. So that tells me they have favorites they promote or they don’t have many sellers.
I had to return both of them, after purchasing both top tier rated, they came in conditions consistent with their description of lower tiers.
I was unimpressed with their control over this situation.
The refund process was as you’d expect, I sent them in basically effortlessly and then was refunded.. which is the only reason for the two stars.
I had to return both of them, after purchasing both top tier rated, they came in conditions consistent with their description of lower tiers.
I was unimpressed with their control over this situation.
The refund process was as you’d expect, I sent them in basically effortlessly and then was refunded.. which is the only reason for the two stars.
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Repair took more than a week
I sent my phone for repair after a month of buying it. I sent it in a week ago and they still haven’t sent it back
Stars all around
Every time I purchase from them, the service has been exceptional. The shipping is fast and you get what you pay for depending on the quality of the product will continue to purchase products from this website 10 out of 10!
Laptop not fit for purpose
More a complaint about the state of these kinds of sites in general but you spend a lot of money on a product with great specs and yet can’t handle a basic usb plug and play microphone.
It’s really easy to send it back to get a refund but this completely ignores the price you’ve paid for delivery, arranging people to be in to collect and the utter non-fun of spending time researching your best by, tracking delivery, having a product that functions far worse than your previous device and then the ball ache of sending it back. All time I’d have rather spent being productive.
I’d rather go to a high street shop where they might fix it or replace it rather than this placatory waste of time.
It’s really easy to send it back to get a refund but this completely ignores the price you’ve paid for delivery, arranging people to be in to collect and the utter non-fun of spending time researching your best by, tracking delivery, having a product that functions far worse than your previous device and then the ball ache of sending it back. All time I’d have rather spent being productive.
I’d rather go to a high street shop where they might fix it or replace it rather than this placatory waste of time.
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customer support?!
where the hell is customer support at?! they haven't been picking up anybody's help requests/tickets...you may lose out on money!
Don’t buy
Bought an iPhone 15, didn’t work
I don’t buy new anymore
Literally haven’t purchased a brand new piece of technology since finding these guys. Huge fan!
Phone listed in excellent condition arrived with badly scratched screen
Horrible experience with Back Market! I bought an iPhone 15 listed in Excellent condition. When I received it, the screen was badly scratched. I spoke with a customer service rep and sent her photos and a video of the new phone. She agreed it did not even meet the description of a phone in fair condition. I then spoke with her supervisor who said he would contact his team and the seller and then let me know within 2 business days how much of a refund they could issue me. At this point, I had already spent hours with my cellular provider and Apple to transfer my data and service to the new phone. The supervisor never followed up with me. Three days later, I talked to another service agent who said they could only offer me a $50 refund. This is absolutely unacceptable. When I looked at the seller’s reviews on google, it was clear that the company Kiss Electronics has a history of misrepresenting their products. Back Market should not use sellers who scam customers AND they should have offered to fairly compensate me for the difference in price compared to the same product in fair condition. I had been a repeat customer but I will never, ever conduct business with Back Market again after the way they mishandled this situation.
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Service
Is very bad i order the iphone is not delivered they can’t give reply to customer
Oh dear!
Hasn’t worked since you dropped that last update, a week ago!
Upgrade to an iPhone 15
I went from an iPhone8 to a 15. I was very impressed with the speed with which it arrived. Climate change worries me hugely so getting a refurbished phone makes me feel I’m doing something. Works well and in excellent condition.
Normally great deals
I normally get great deals from this company. Products are normally new or in excellent condition. I had my first hiccup but it was rectified very quickly and replacement was sent.
Great app, but marketing tactics are annoying
Sending me a cryptic “Are you Amy M?” notification just to get me to open the app is disingenuous. Back Market is a great app, but tactics like that make me just want to delete it.
Prices
Great prices
Backmarket Review
I have got a majority of my phones off backmarket and I have been satisfied with all of them.
$1300 down the drain
Bought a phone from a highly-rated seller, phone couldn’t connect to cellular network. Seller would not refund purchase, told Backmarket the phone was fully functional.
I had to send Backmarket my carrier and Apple account information to verify against seller’s claims. Even still, only a replacement was offered. In the interim I needed a phone so I purchased new from Apple. I traded in the replacement once I got it months later, stuck with a gift card I had no use for.
In total I spent $1300 because I thought a $450 trusted refurb was a smart choice. I’m only ever buying electronics new again.
24 y/o computer-smart adult. Don’t buy from here if you need your devices to work or think it’ll be cheaper.
I had to send Backmarket my carrier and Apple account information to verify against seller’s claims. Even still, only a replacement was offered. In the interim I needed a phone so I purchased new from Apple. I traded in the replacement once I got it months later, stuck with a gift card I had no use for.
In total I spent $1300 because I thought a $450 trusted refurb was a smart choice. I’m only ever buying electronics new again.
24 y/o computer-smart adult. Don’t buy from here if you need your devices to work or think it’ll be cheaper.
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Absolutely scam
DO NOT send your product to these guys, the broke my MacBook had the cheek to offer almost nothing and then ignore you when you try to get Intouch. AVOID
