Good
Very good
Thank so much
I appreciate the consistent communication and how quickly items are shipped
Superb service and stuff
My first time using Back Market and everything went smoothly. My new iPhone is exactly as I’d hoped and at a great price. Communications were excellent. I wasn’t charged until the phone arrived and the trade-in is very easy. Highly recommended!
1st class
3rd delivery from back market and this time arrived a day earlier than expected and phone was flawless as usual. Couldn’t rate highly enough!!
Honteux
Une honte !j’ai commander un iPhone 16 sur votre site en bleu et je ne l’ai jamais reçu à fuir
W.Jacks
The process of ordering from shipping to receiving was all expeditiously done. Highly recommended.
Great app
This is an easy app to use throughout. Very helpful tips & guidance. I have bought two phones from here & both were exceptional value. I highly recommend.
Most unprofessional sales platform. .
I ordered two iPads. I ordered one first, paid for the specifications with price. Item arrived with a different downgraded specifications yet I was charged that same amount. No customer alert but Back market decided to send the wrong item I did not order with lesser price than what I ordered. I thought that might be a mistake. I did made a return then made another order for 13” iPad Pro WiFi +cellular. I was sent 11” IPad Pro. So this has been what back market does. You order an item, they charge you for its price, then send you an item similar but of lesser value for the same higher amount you paid without the vendor saying nothing or making you the customer aware they don’t have your ordered product. This is not different from stealing or rubbing off your customers. You guys are very unprofessional. I will do this same review on google as well. I would have loaded all the pictures here if there was a channel to do so.
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Poor Communication
My laptop was supposed to be delivered on the 23rd Oct. However received nothing and no update on when I will get my laptop. I needed it today and now I will have to find alternative solution. I did not need this. Especially with my anxiety and depression.
Very Disappointing Experience — Amazon Is Better!
⭐ Very disappointing experience — I would not recommend it!
I ordered a phone and have been waiting since 17 October 2026, but it still hasn’t arrived. I’ve contacted DPD and customer service, but my problem remains unresolved. I’ve wasted so much time chasing my delivery, and the lack of a clear solution has been extremely frustrating.
If a company takes your money, it should make sure you receive your order or provide a refund when things go wrong. I have requested a cancellation and a full refund because I cannot keep waiting any longer.
Honestly, Amazon has been a much better experience for me. I would rather shop with Amazon because I value reliable deliveries and good customer service.
Based on my experience, I would advise other customers to think carefully before ordering from Back Market. I hope they take responsibility for this situation and refund my money as soon as possible.
I will not consider ordering from Back Market again unless they improve their service.
I ordered a phone and have been waiting since 17 October 2026, but it still hasn’t arrived. I’ve contacted DPD and customer service, but my problem remains unresolved. I’ve wasted so much time chasing my delivery, and the lack of a clear solution has been extremely frustrating.
If a company takes your money, it should make sure you receive your order or provide a refund when things go wrong. I have requested a cancellation and a full refund because I cannot keep waiting any longer.
Honestly, Amazon has been a much better experience for me. I would rather shop with Amazon because I value reliable deliveries and good customer service.
Based on my experience, I would advise other customers to think carefully before ordering from Back Market. I hope they take responsibility for this situation and refund my money as soon as possible.
I will not consider ordering from Back Market again unless they improve their service.
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🎯
🎯
Never buy again
I am extremely disappointed with my experience with Back Market. My Surface device is still not delivered, and I have already been waiting for far too long.
This delay is completely unacceptable. I ordered this device expecting a reliable service, but instead, I have been left waiting with no satisfactory resolution.
If my order is not delivered promptly, I will have no choice but to cancel it and request a full refund. I would not recommend this service to anyone based on my experience.
Very poor delivery service and a frustrating customer experience.
This delay is completely unacceptable. I ordered this device expecting a reliable service, but instead, I have been left waiting with no satisfactory resolution.
If my order is not delivered promptly, I will have no choice but to cancel it and request a full refund. I would not recommend this service to anyone based on my experience.
Very poor delivery service and a frustrating customer experience.
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Love it
Products, shipping, customer service have been on point so far!
LOVE
I LOVE BACK MARKET 2ND TIME ORDERING FROM THEM AND I LOVE MY PRODUCTS EVERY TIME 🫶🏾
Brilliant app, please add dark mode!
This app is brilliant and so easy to use. It would be amazing if you could add a dark mode option — that would make it perfect! Thanks for a great app. 😊
Avoid
I would avoid at all cost. If anything goes wrong backmarket take no accountability.
Awesome app
Love the products that they offer on this app and highly recommend it to anyone who is interested in buying any electronics.
Disappointed
The shipping firm they arranged was messing me around and lying about missing me when I was home all day. I complained to Backmarket and they instantly refunded me the device without even trying to solve my problem. So they get an extra star for actually addressing the problem but I’m so disappointed. That is not a solution. I bought something I needed, I didn’t get it and they just scrapped the whole order. They said if I wanted to order a device I could simply start a new order. I will not be doing so.
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Ms
Cool
False advertising and slow responses
I ordered 2 phones one was supposed to be unlocked and turns out it wasn’t unlocked and in fact it is carrier locked and no one can provide me who the carrier is
The second phone i had to make a claim they never sent it didn’t even have it in stock it took me a week for to get them to acknowledge me
The second phone i had to make a claim they never sent it didn’t even have it in stock it took me a week for to get them to acknowledge me
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