Lost hearing
Pinged my hearing aid off in my stock room. Tried to use the app but it has disconnected. Do you know how many boxes I now have to go through to find it!
App needs fixed and tended to!! UNUSABLE
I have only been able to use the app with limited functionality because I cannot login to my account to use full controls nor has it let me for a whole YEAR. I need answers and I need a solution. I’m missing out on feature I USE.
Not Fit For Purpose
I used to be able to connect directly to my BAHA and control it, then Cochlear decided that they would force people to log in to their headquarters first. They have obviously had a security breach and are now forcing people to reset passwords, but that doesn’t work so I can no longer access my own device. The old app just worked and remembered settings. The nee app (if you can even get past the needless login) changes the settings every time. The functionality of the app has changed for the worse because they are focused on harvesting data instead of the user experience. Now because of their data breach and failure to implement a functional security system I can no longer access my own BAHA. If I could give zero stars I would
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Smart App
This is an amended review again - I have been using the smart app now for a few years now and despite a rather basic layout and clunky interface it has by and large been a great app and the only way I can have greater control over my aids. Unfortunately since the latest update (May 2026) what used to be the odd unexpected restart of the app where my custom settings would disappear, has sadly become the norm. Within minutes of adjusting the frequency settings, the app just ‘starts over’ and everything is lost! Even if I keep the frequency adjustment window open, something happens and my aids go back to default settings! The app has been great and I use it everyday to get the best from my Baha 6s. However, now the app has been updated, the functionality has gone backwards. It would be good if there was better customer support for this app as I still think the app could be great and very helpful in getting the most out of my aids!
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Fallo conexión con Modelo SAS-3
Hola, la aplicación le ha cambiado la vida a mi padre, consiguiendo una calidad de vida que pensaba que ya no tendría. Usa el audífono Baha 5 power y para ver la tele sin que el resto de la familia nos volvamos locos por el volumen, se compro el transmisor de audio cochclear SAS-3. Todo perfecto hasta que actualizó su iPhone 11 a la versión 26.3.1(a), se desconecta el SAS-3 y no hay forma de enlazar( ni quitando el bluetooth, ni reiniciando el transmisor), la única solución es borrar la app y volverla a descargar, ocurre varias veces a la semana e incluso hay días que 2-3 veces ha ocurrido. Por favor, una solución 🙏🏻🙏🏻🙏🏻
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Worst App Ever
This has to be the worst app I’ve ever used. Plus it’s necessary for convenient control of the hearing aid. It’s so bad it’s bordering on false advertising. If you get it to connect to your hearing aid, never ever disconnect it. It takes so much effort to pair it that it’s unacceptable. You can try a new battery, uninstall/reinstall app, connect/reconnect, power on/off, pair/repair. Nothing works and it will just all of a sudden work. My Widex has zero issues. Oh, and BAHA support is not helpful.
I received a response from BAHA support. As I stated in my review, they are of no help! I get better support from my Audiologist than I do from BAHA.
I received a response from BAHA support. As I stated in my review, they are of no help! I get better support from my Audiologist than I do from BAHA.
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Struggling to use with iPhone
Quite a basic app but it should do what’s needed. It worked much better on my Android but now struggles with the iPhone that I’ve switched too, not sure why.
Please respond back
Still waiting for the Cochlear baha 7 at the freeman hospital Newcastle upon Tyne UK wish you would discounted support for the baha 6 max the freeman hospital have said that the are NOT going to get the baha 7 in anytime soon so frustrating
Major connection issues
The app no longer connects to my BAHA 6 device and it’s aggravating. It Bluetooth connects right to my iPhone but the app won’t detect it no matter how many times I reset!
get it right
15+year user. App needs work as well as the aid . Neither keeping up with the times.
Needs improvement
With today’s technology one would expect a much more reliable Smart App. BAHA App needs to do better-very frustrating! Very unreliable app. The app often will not sync with BAHA processors even after changing batteries!!! Frequently ask for fresh batteries. Pretty much useless App. Do better Cochlear!
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Needs improvement
With today’s technology one would expect a much more reliable Smart App. BAHA App needs to do better-very frustrating!
Funciona fatal
Se queda colgada todo el rato, es imposible hacer nada con esta aplicación
Application pourrie
Ne fonction pas bien , appli pleine de bug , je doit la désinstaller au moins une fois par semaine car elle ne détecte plus mes appareils
Crashes
Every time it pairs with my Baha 7 the app closes.
Cannot connect
I got a new iPhone and my hearing aid will connect to the phone but not to the app.
App is trash
App is trash
Can't connect to app and no where to get help
Baha is connected via Bluetooth on iPhone fine but app will not connect to it. I have been through all help articles and cannot find anywhere to ask for help now. Frustrating
Trash
Doesn’t allow
My phone to
Link up.
My phone to
Link up.
This App is horrible
This app at its surface is fine. But it has so many issues, multiple times a day it keeps crashing, deleting all my presets, removing the link between my Baha processors and my tv streamer, and my hearing aids constantly disconnect from the app, forcing me to delete it, and reinstall it constantly, multiple times a day. This issue needs to be fixed immediately. This app is horrible.
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Response from developer
Thanks for taking the time to let us know about your issue Bobby Naw. We’re sorry you are experiencing this. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service
