myPhonak vs Baha Smart App
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
myPhonak
This app offers enhanced hearing controls and personalization for your hearing aids. Adjust volume, sound settings, and select programs for different situations. It also provides remote support from your hearing care professional and tracks health data like steps and wearing time.
- Remote hearing aid control
- Personalized sound adjustments
- Pre-defined listening programs
- Live remote support
- Health data tracking (steps, wearing time)
- Battery level monitoring
- Cleaning reminders
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The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data.* The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble). The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment) Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***. * Available on Paradise Rechargeable, Audéo Fit, Lumity and Infinio devices ** Available on Audéo Fit only ***Available on Audéo Fit , Lumity and Infinio devices Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories. Hearing aid compatibility: myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity. myPhonak can be used with: • Phonak Audéo™ E (EON) Sphere • Phonak Audéo™ E (EON) • Phonak CROS E (EON) • Phonak Naída™ L-M • Phonak Virto™ I (Infinio) • Phonak Audéo™ I (Infinio) • Phonak CROS™ I (Infinio) • Phonak Sky™ L (Lumity) • Phonak Naída™ L (Lumity) • Phonak Terra™+ • Phonak CROS™ L (Lumity) • Phonak Audéo Fit™ (Lumity) • Phonak Slim™ L (Lumity) • Phonak Audéo™ L (Lumity) • Phonak Audéo Life™ (Lumity) • Phonak CROS™ P (Paradise) • Phonak Audéo Fit™ (Paradise) • Phonak Audéo Life™ (Paradise) • Phonak Virto™ P-312 (Paradise) • Phonak Naída™ P (Paradise) • Phonak Audéo™ P (Paradise) • Phonak Audéo™ M (Marvel) • Phonak Bolero™ M (Marvel) • Phonak Virto™ M-312 (Marvel) • Phonak Naída™ M-SP (Marvel) • Phonak Naída™ Link M (Marvel) Device compatibility: iPhone 6s and newer running iOS Version 16.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required. If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak. IOS is a trademark of Cisco, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license. Always seek the advice of a doctor in addition to using this app and before making any medical decisions. The app is only available in countries where the compatible hearing instruments have received official approval for distribution. myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
Baha Smart App
Manage your compatible Baha sound processor directly from your iPhone. Adjust volume, change programs, activate streaming, and even locate a lost device. Create custom settings for different locations and access support information easily.
- Change sound processor programs
- Activate wireless accessory streaming
- Adjust volume and sound
- Create location-based Favourites
- Locate lost sound processors
- View sound processor status
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Control your compatible* Baha sound processor directly from your iPhone. To use the Baha Smart App, you first need to pair your iPhone to your sound processor and wait for pairing confirmation. With the Baha Smart App, you can... - Change programs on your sound processor and activate streaming from your wireless accessories - Adjust volume and sound on your sound processor and wireless accessories - Create Favourites, and link them to specific locations - Locate a lost or misplaced sound processor - View sound processor status and usage - Access support information Note: Some features require you to log into the app using your Cochlear account details. For more information and support, visit www.bahasmartapp.com *For up-to-date compatibility, visit www.cochlear.com/compatibility Note: Continued use of GPS running in the background can dramatically decrease phone battery life.
Screenshots
Verdict
The clearest difference is rating: myPhonak at 4.4 against Baha Smart App's 2.2. myPhonak also leads on ratings volume (124K vs 89) and review sentiment (31% vs 16%). Baha Smart App's advantage is device support (3 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
myPhonak holds the better App Store score, 4.4 against 2.2. That said, the two scores are not equally well evidenced: myPhonak has 124K ratings behind it against 89, so its average is the more settled of the two. Written reviews point the same way: 31% of myPhonak's written reviews are positive against 16% of Baha Smart App's.
myPhonak ships an update every 2 months, Baha Smart App every 3 months. The most recent releases landed on October 30, 2026 and October 27, 2026 respectively.
| Parameter | myPhonak | Baha Smart App |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (124K ratings) — better | 2.2 (89 ratings) |
| Positive reviews | 31.0% of reviews — better | 16.1% of reviews |
| Number of ratings | 124K — better | 89 |
| Update frequency | Every 2 months — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #78 — better | — |
| Devices | iPhone | iPhone, iPod, Apple Watch — better |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 201 MB | 208 MB |
| Age rating | 17+ | 4+ |
| Developer | Sonova AG | Cochlear Limited |
Customer experience
myPhonak
Baha Smart App
User reviews
myPhonak
From 124K App Store ratingsWhat we love
- 🚀 Excellent sound quality
- 👍 Customizable settings
- 🚀 Quick Bluetooth connectivity
- 👍 Helpful customer support
Room to improve
- 🐛 Unreliable Bluetooth connection
- 🐛 Settings not saved consistently
- 🐛 Frequent app crashes
- 🔋 Drains phone battery
- 🐛 Pairing issues with multiple devices
Baha Smart App
From 89 App Store ratingsWhat we love
- 🎧 Works well for some users with proper connectivity
- 🚀 Fast pairing when functioning correctly
- 👍 Accessible for blind and hard of hearing users
- 🔧 Provides remote control of hearing aid settings
- ⌚ Apple Watch companion app available
Room to improve
- 🔴 Chronic connection failures between app and device
- 🐛 Frequent crashes and freezes
- ❌ Won't detect paired Bluetooth devices
- 🔄 Requires constant reinstallation to function
- 📉 Loses user settings and presets unexpectedly
Bugs and requests
myPhonak
Reported bugs
4 issues- App fails to connect to hearing aids
- Hearing aid settings randomly reset
- Bluetooth streaming quality issues
- Inaccurate battery level indicators
Requested features
4 requests- Apple Watch app integration
- More granular EQ controls
- Ability to set custom default programs
- Improved battery life reporting
Baha Smart App
Reported bugs
18 issues- App fails to detect sound processor despite Bluetooth connection
- Bluetooth connects but app won't pair
- App crashes immediately after pairing with device
- Connection drops randomly during use
- Settings not saved after power save mode activation
Show 13 moreShow fewer
- Retry function non-functional
- App won't open or launch
- Icons disappear from home screen after updates
- Unable to change programs despite UI indication
- Streaming cuts out without error messages
- App incompatible with iPhone 15 and newer models
- Battery status indicator not working
- App freezes when Voiceover screen reader enabled
- Login loop - reset link returns to reset request
- Only syncs one hearing aid instead of both
- App loses connection after battery replacement
- Feedback/whistling issues persist in app
- Audio handoff between iOS devices problematic
Requested features
14 requests- Customizable wallpapers/background images
- Text labels for programs instead of icons only
- Ability to select single ear device (left/right only)
- Apple Watch complications for quick access
- Backward compatibility with older BAHA models
Show 9 moreShow fewer
- Stereo audio support for bilateral devices
- Better audiogram adjustment without audiologist visits
- Improved accessibility for visually impaired users
- Integration with third-party apps like Shazam
- Volume control buttons on device itself
- Ability to rename programs
- Dark mode option
- Better iPad app version
- Offline functionality for basic controls
In-app purchases
myPhonak
No in-app purchases
Baha Smart App
No in-app purchases








