Lost hearing
Pinged my hearing aid off in my stock room. Tried to use the app but it has disconnected. Do you know how many boxes I now have to go through to find it!
App needs fixed and tended to!! UNUSABLE
I have only been able to use the app with limited functionality because I cannot login to my account to use full controls nor has it let me for a whole YEAR. I need answers and I need a solution. I’m missing out on feature I USE.
Not Fit For Purpose
I used to be able to connect directly to my BAHA and control it, then Cochlear decided that they would force people to log in to their headquarters first. They have obviously had a security breach and are now forcing people to reset passwords, but that doesn’t work so I can no longer access my own device. The old app just worked and remembered settings. The nee app (if you can even get past the needless login) changes the settings every time. The functionality of the app has changed for the worse because they are focused on harvesting data instead of the user experience. Now because of their data breach and failure to implement a functional security system I can no longer access my own BAHA. If I could give zero stars I would
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Smart App
This is an amended review again - I have been using the smart app now for a few years now and despite a rather basic layout and clunky interface it has by and large been a great app and the only way I can have greater control over my aids. Unfortunately since the latest update (May 2026) what used to be the odd unexpected restart of the app where my custom settings would disappear, has sadly become the norm. Within minutes of adjusting the frequency settings, the app just ‘starts over’ and everything is lost! Even if I keep the frequency adjustment window open, something happens and my aids go back to default settings! The app has been great and I use it everyday to get the best from my Baha 6s. However, now the app has been updated, the functionality has gone backwards. It would be good if there was better customer support for this app as I still think the app could be great and very helpful in getting the most out of my aids!
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Fallo conexión con Modelo SAS-3
Hola, la aplicación le ha cambiado la vida a mi padre, consiguiendo una calidad de vida que pensaba que ya no tendría. Usa el audífono Baha 5 power y para ver la tele sin que el resto de la familia nos volvamos locos por el volumen, se compro el transmisor de audio cochclear SAS-3. Todo perfecto hasta que actualizó su iPhone 11 a la versión 26.3.1(a), se desconecta el SAS-3 y no hay forma de enlazar( ni quitando el bluetooth, ni reiniciando el transmisor), la única solución es borrar la app y volverla a descargar, ocurre varias veces a la semana e incluso hay días que 2-3 veces ha ocurrido. Por favor, una solución 🙏🏻🙏🏻🙏🏻
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