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Nucleus® Support App

Nucleus® Support App

by Cochlear Limited

20 ratings
18 reviews
🏥 Medical
🔍 Reference
Free

Details

  • Released
  • Updated
  • April 26, 2012
  • June 16, 2015

Developer

Cochlear Limited
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About

This app provides essential support for users of specific sound processors, offering how-to guides, instructional videos, and daily tips for easier daily use and care. It connects users to company resources and provides troubleshooting advice.

✓How-to instructions for sound processors
✓Instructional video playback
✓Links to Cochlear resources
✓Daily usage tips
✓Troubleshooting guidance
✓Information on technology upgrades
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What's New in Nucleus® Support App

1.3

June 16, 2015

This app has been updated by Apple to display the Apple Watch app icon. * Added Hybrid Sound Processor. * Added content in French and Spanish.

More

User reviews

Most RecentHighest RatedLowest Rated

Not updated from N6

Can’t use the app for the new equipment. Reviews from 13 years ago! Really!?
Csearcher5Csearcher5

Problems

I have been fighting this N7 for four years and if this is the way it’s supposed to go I would rather be deaf
OldstinkyfsrgOldstinkyfsrg

Seriously in need of an update!

This COULD be a useful app if it referred to Cochlear’s latest products (Nucleus 8 and Kanso 2) but it is way out of date. Come on Cochlear! UPDATE! Please!
weswebwesweb

DO NOT DOWNLOAD - WASTE OF YOUR TIME

Does not support N7. But if you’re in the dark ages and have the N5, this might work for you.
Bionicears2004Bionicears2004

This is not useful

I have had my N7 for almost 5years now and I’m gonna upgrade to N8 but this support app doesn't seem to have my N7 and they need to upgrade there app this is so annoying especially since it 2023 and it’s been a long time since they didn’t update or upgrade there app
Hollie DunhamHollie Dunham
See 13 more reviews

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FAQ

What sound processors does the Nucleus app support?

The Nucleus Support App is designed to help with the daily use and care of the Cochlear Nucleus® 5 or Nucleus® Freedom™ Sound Processor.

Does the Nucleus app offer video guides?

Yes, the app includes play buttons to watch instructional videos that demonstrate how to use your sound processor.

Can I get help with troubleshooting using the Nucleus app?

Yes, the app provides troubleshooting resources to assist users with common issues they may encounter with their sound processor.

Where can I find information on upgrading my technology?

The Nucleus Support App offers information on how to upgrade to newer technology, helping users stay current with advancements.

How often is the Nucleus app updated?

The app was last updated on June 16, 2015, with version 1.3. Users can check their app store for any newer available updates.

What is the user rating for the Nucleus app?

The Nucleus Support App has a rating of 1.9 stars from 20 ratings, indicating a mixed user reception.

Is the Nucleus app available on Android devices?

The Nucleus Support App is currently supported on iPhone, iPad, and iPod devices, as indicated by the provided platform compatibility.

Does the Nucleus app have ads?

No, the Nucleus Support App does not contain advertisements, providing an ad-free experience for users.