Connection is Awful
The connection is horrible. One day my processors will be connected to the app and the next day, they randomly disconnect from it. I have gone 3 months with them not being able to connect. It’s really frustrating. I changed my batteries and had them touching my phone as well as tried to connect them while they were on my head. Still nothing. Please make the connection better.
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I finally have to say something
I guess I’ll start from the updated change. I really like the older versions layout. I did have to sign in to access the new setup. I was at a family event when it had rolled out and was fiddling for over an hour trying to get my Osia’s to stay connected. Replacing the batteries, opening and closing the doors. My phone is set up to remember the original connection so even trying forget device didn’t work at the time. It would stay connected briefly then disconnect. I was left apologizing to family members. Letting them know that I wasn’t ignoring them and explaining to them what I had been trying to do on my phone. I have come to notice that unless I keep the app open in the background the setting doesn’t stay the same and it takes a bit for the connection to be made. Also sometimes it won’t show that it’s connected to one side and even sometimes that one of my devices isn’t verified. I’ve had my Osia’s since the end of 2024, surgery was 9/25/24. So I know it isn’t my hearing devices themselves. The other issues I’ve had I have made with adjustments on my phones settings, whether that be through headphones or hearing aid settings through accessibility. My overall experience with this new update has not been enjoyable. Beings this is the app the HAS to be used, I bumped it to 3 stars as a thank you for the development and having it available. Do consider reworking it, please. I wouldn’t mind at all if there’s anything needed help in developing.
Sincerely,
Jen
Sincerely,
Jen
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Device is great, the App is terrible
So my app bugged the other day and I was unable to select any of my presets. Called customer service who then had me redownload the app (a little excessive but fine). I then ask if there was anybody I could speak to about possible improvements to the app as I have a decent amount of experience with sound. First off he seemed to get offended right away and pushed the conversation towards something more confrontational. Within this escalation, he told me that the app needs to be simple so everyone can use it. That is understandable, but currently the assumption by the developer of the app is that we are all paramecium with no ability to think at all. At least have an advanced settings option for those that want more control over their own hearing. Give me a 10 band EQ and separate gain and volume sliders (just like any EQ you would find in any music software). I know it’s not hard as there are many apps that have this ability and way more. If anything all these negative reviews should have you seriously consider hiring a different app developer, one that is actually competent and understands audio. That or I’ll just have to try and jailbreak the unit and find someone else to design a third party app to completely dominate this tinker-toy of an application.
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Worst hearing aide app
OSIA helps me he hear, but the phone connection and app are horrible. The devices drop connection to the app/phine all the time and sounds for notifications come through about 50 percents of the time. When streaming there is a crackling sound in the background. When contacting customer service they told me to make sure I have notifications on. I can assure you this is not a user error. It is a low quality tech situation. For the amount of money I paid I should receive more.
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New layout makes it harder
The new layout makes it MUCH harder to navigate between settings. The latency of swiping to the last setting is infuriating and the old layout had all buttons visible on the landing page.
