Nucleus® Support App vs HearCare
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Nucleus® Support App
This app provides essential support for users of specific sound processors, offering how-to guides, instructional videos, and daily tips for easier daily use and care. It connects users to company resources and provides troubleshooting advice.
- How-to instructions for sound processors
- Instructional video playback
- Links to Cochlear resources
- Daily usage tips
- Troubleshooting guidance
- Information on technology upgrades
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About the Nucleus® Support App Cochlear™ support in the palm of your hands – wherever you are and whenever you need it. Get the help you need with your Cochlear Nucleus® 5 or Nucleus® Freedom™ Sound Processor. The Nucleus Support App is designed to help you with the daily use and care of your Nucleus 5 or Nucleus Freedom Sound Processor. It includes helpful tips and information to make living with your Nucleus® Cochlear Implant as easy and simple as possible. Some of the features inside this application include: * "How-to" instructions for using your sound processor. * Play buttons to watch instructional videos. * Hot links and images to connect you to Cochlear resources. * Daily tips to help you maximize your potential in everyday situations. * Advice on how best to use the telephone and listen to music. * Tips for when you travel, play sports, or engage in physical activities. * Troubleshooting resources. * Information on how to upgrade to newer technology. * Order Here buttons to provide convenient access to the online Cochlear Store. Company information Cochlear is the global leader in implantable hearing solutions. We are a dedicated team of more than 2,000 people who deliver the gift of sound to the hearing impaired in over 100 countries. Our vision is to connect people, young and old, to a world of sound by offering life enhancing hearing solutions. Cochlear’s mission of “Hear now. And always” embodies the company’s commitment to providing its recipients with the best possible hearing performance today and for the rest of their lives. For 30 years, Cochlear has helped over 250,000 people either hear for the first time or reconnect to their families, friends, workplaces and communities. Further information For further information about Cochlear products visit www.CochlearAmericas.com/Support We want to know what you think! If you have any comments about this app, or need email support, contact nucleusapp@cochlear.com Cochlear, the elliptical logo, and Freedom are trademarks of Cochlear Limited. Hear Now. And Always and Nucleus are registered trademarks of Cochlear Limited. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. © Cochlear Limited 2012.
HearCare
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With MED-EL’s HearCare app, you have the freedom to check your MED-EL cochlear implant and audio processor on your own without the need for a clinic appointment. You can easily share the results with your clinician so they can make any necessary adjustments. Plus, you can download and apply audio processor fitting configurations from your clinician whenever and wherever it’s convenient for you. The HearCare app can be used with supported MED-EL audio processors (SONNET 2 (EAS) and RONDO 3) in combination with supported MED-EL cochlear implants (SYNCHRONY series, CONCERTO series, SONATA series, and the PULSAR implant).
Screenshots
Verdict
The clearest difference is iOS requirement: Nucleus® Support App at 7.0 against HearCare's 15.0. On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Nucleus® Support App ships an update every 3 months, HearCare every 4 months. The most recent releases landed on October 7, 2026 and September 18, 2026 respectively.
| Parameter | Nucleus® Support App | HearCare |
|---|---|---|
| Price | Free | Free |
| Rating | 1.9 (20 ratings) — better | — |
| Positive reviews | 27.8% of reviews | — |
| Number of ratings | 20 — better | — |
| Update frequency | Every 3 months — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 7.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 31 MB | 157 MB |
| Age rating | 4+ | 12+ |
| Developer | Cochlear Ltd | MED-EL |
In-app purchases
Nucleus® Support App
No in-app purchases
HearCare
No in-app purchases
Questions
Is Nucleus® Support App free?
Is HearCare free?
Do Nucleus® Support App or HearCare have ads?
Which is updated more often, Nucleus® Support App or HearCare?
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