Nucleus® Support App vs ReSound Smart
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Nucleus® Support App
This app provides essential support for users of specific sound processors, offering how-to guides, instructional videos, and daily tips for easier daily use and care. It connects users to company resources and provides troubleshooting advice.
- How-to instructions for sound processors
- Instructional video playback
- Links to Cochlear resources
- Daily usage tips
- Troubleshooting guidance
- Information on technology upgrades
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About the Nucleus® Support App Cochlear™ support in the palm of your hands – wherever you are and whenever you need it. Get the help you need with your Cochlear Nucleus® 5 or Nucleus® Freedom™ Sound Processor. The Nucleus Support App is designed to help you with the daily use and care of your Nucleus 5 or Nucleus Freedom Sound Processor. It includes helpful tips and information to make living with your Nucleus® Cochlear Implant as easy and simple as possible. Some of the features inside this application include: * "How-to" instructions for using your sound processor. * Play buttons to watch instructional videos. * Hot links and images to connect you to Cochlear resources. * Daily tips to help you maximize your potential in everyday situations. * Advice on how best to use the telephone and listen to music. * Tips for when you travel, play sports, or engage in physical activities. * Troubleshooting resources. * Information on how to upgrade to newer technology. * Order Here buttons to provide convenient access to the online Cochlear Store. Company information Cochlear is the global leader in implantable hearing solutions. We are a dedicated team of more than 2,000 people who deliver the gift of sound to the hearing impaired in over 100 countries. Our vision is to connect people, young and old, to a world of sound by offering life enhancing hearing solutions. Cochlear’s mission of “Hear now. And always” embodies the company’s commitment to providing its recipients with the best possible hearing performance today and for the rest of their lives. For 30 years, Cochlear has helped over 250,000 people either hear for the first time or reconnect to their families, friends, workplaces and communities. Further information For further information about Cochlear products visit www.CochlearAmericas.com/Support We want to know what you think! If you have any comments about this app, or need email support, contact nucleusapp@cochlear.com Cochlear, the elliptical logo, and Freedom are trademarks of Cochlear Limited. Hear Now. And Always and Nucleus are registered trademarks of Cochlear Limited. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. © Cochlear Limited 2012.
ReSound Smart
Control compatible hearing aids directly from your smartphone. Adjust volume, change programs, personalize sound settings, and even locate misplaced devices. Learn how to use all features and save your preferences for easy access.
- Adjust volume settings
- Mute hearing aids
- Customize sound profiles
- Save personalized settings
- Locate lost hearing aids
- Tinnitus sound management
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The ReSound Smart™ app is compatible with the following hearing aids: • ReSound LiNX2™ • ReSound LiNX™ • ReSound LiNX TS™ • ReSound ENZO2™ • ReSound ENZO™ • ReSound UpSmart™ The ReSound Smart app lets you control your hearing aids directly from your mobile device. You can change programs, and make simple or more advanced sound adjustments and save them as favorites. The app helps you learn what you can do and how to do it. It can even help you find your hearing aids if you lose them. Notes: Please contact your local ReSound representative for product and feature availability in your market. We recommend that the hearing aids run the latest software version. If in doubt, please contact your hearing care professional. Use the ReSound Smart app to: • Adjust volume settings on your hearing aids • Mute your hearing aids • Adjust volume of your optionally acquired ReSound streaming accessories • Adjust speech focus as well as noise and wind-noise levels with Sound Enhancer (feature availability depends on your hearing aid model and the fitting by your hearing care professional) • Change manual and streamer programs • Edit and personalize program names • Adjust treble, middle and bass tones to your preferences • Save your preferred settings as a Favorite – you can even tag to a location • Help locate lost or misplaced hearing aids • Tinnitus manager: Adjust sound variation and frequency of the Tinnitus Sound Generator. Select Nature Sounds (feature availability depends on your hearing aid model and the fitting by your hearing care professional) For more information please visit https://www.resound.com/hearing-aids/apps/smart or the support website via the link in the app store.
Screenshots
Verdict
The clearest difference is rating: ReSound Smart at 2.9 against Nucleus® Support App's 1.9. ReSound Smart also leads on ratings volume (227 vs 20). Nucleus® Support App's advantage is review sentiment (28% vs 18%) and iOS requirement (7.0 vs 12.2). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ReSound Smart holds the better App Store score, 2.9 against 1.9. That said, the two scores are not equally well evidenced: ReSound Smart has 227 ratings behind it against 20, so its average is the more settled of the two. Written reviews complicate that: 28% of Nucleus® Support App's written reviews are positive against 18% of ReSound Smart's, so the app with the better star average is not the one people write more warmly about.
Both ship on a similar rhythm, roughly every 3 months. The most recent releases landed on October 7, 2026 and October 16, 2026 respectively.
| Parameter | Nucleus® Support App | ReSound Smart |
|---|---|---|
| Price | Free | Free |
| Rating | 1.9 (20 ratings) | 2.9 (227 ratings) — better |
| Positive reviews | 27.8% of reviews — better | 18.0% of reviews |
| Number of ratings | 20 | 227 — better |
| Update frequency | Every 3 months | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPod, Apple Watch |
| Requires iOS | 7.0 — better | 12.2 |
| Further details — not scored | ||
| Size | 31 MB | 257 MB |
| Age rating | 4+ | 4+ |
| Developer | Cochlear Ltd | ReSound |
Customer experience
Nucleus® Support App
ReSound Smart
Bugs and requests
Nucleus® Support App
Not enough reviews yet to summarise bugs or requests.
ReSound Smart
Reported bugs
4 issues- App freezes and crashes
- Inability to exit demo mode
- Hearing aids not recognized by app
- Inconsistent Bluetooth connectivity
Requested features
4 requests- Separate volume/program control for each ear
- Ability to monitor battery life
- Seamless integration with Apple Watch
- Enhanced customization options
In-app purchases
Nucleus® Support App
No in-app purchases
ReSound Smart
No in-app purchases
Questions
Is Nucleus® Support App free?
Is ReSound Smart free?
Which has better reviews, Nucleus® Support App or ReSound Smart?
Do Nucleus® Support App or ReSound Smart have ads?
Which is updated more often, Nucleus® Support App or ReSound Smart?
Other comparisons
