Nucleus® Support App vs AB Remote Support
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Nucleus® Support App
This app provides essential support for users of specific sound processors, offering how-to guides, instructional videos, and daily tips for easier daily use and care. It connects users to company resources and provides troubleshooting advice.
- How-to instructions for sound processors
- Instructional video playback
- Links to Cochlear resources
- Daily usage tips
- Troubleshooting guidance
- Information on technology upgrades
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About the Nucleus® Support App Cochlear™ support in the palm of your hands – wherever you are and whenever you need it. Get the help you need with your Cochlear Nucleus® 5 or Nucleus® Freedom™ Sound Processor. The Nucleus Support App is designed to help you with the daily use and care of your Nucleus 5 or Nucleus Freedom Sound Processor. It includes helpful tips and information to make living with your Nucleus® Cochlear Implant as easy and simple as possible. Some of the features inside this application include: * "How-to" instructions for using your sound processor. * Play buttons to watch instructional videos. * Hot links and images to connect you to Cochlear resources. * Daily tips to help you maximize your potential in everyday situations. * Advice on how best to use the telephone and listen to music. * Tips for when you travel, play sports, or engage in physical activities. * Troubleshooting resources. * Information on how to upgrade to newer technology. * Order Here buttons to provide convenient access to the online Cochlear Store. Company information Cochlear is the global leader in implantable hearing solutions. We are a dedicated team of more than 2,000 people who deliver the gift of sound to the hearing impaired in over 100 countries. Our vision is to connect people, young and old, to a world of sound by offering life enhancing hearing solutions. Cochlear’s mission of “Hear now. And always” embodies the company’s commitment to providing its recipients with the best possible hearing performance today and for the rest of their lives. For 30 years, Cochlear has helped over 250,000 people either hear for the first time or reconnect to their families, friends, workplaces and communities. Further information For further information about Cochlear products visit www.CochlearAmericas.com/Support We want to know what you think! If you have any comments about this app, or need email support, contact nucleusapp@cochlear.com Cochlear, the elliptical logo, and Freedom are trademarks of Cochlear Limited. Hear Now. And Always and Nucleus are registered trademarks of Cochlear Limited. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. © Cochlear Limited 2012.
AB Remote Support
This application enables remote fitting support for specific hearing devices via Bluetooth. It acts as an interface for hearing care professionals to program devices remotely over a WiFi or cellular connection.
- Remote fitting support
- Bluetooth connectivity
- Device programming
- WiFi/cellular connection
- Interface for professionals
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The AB Remote Support app is designed to allow remote fitting support for Naída CI M/Sky CI supported devices using Bluetooth connectivity. The app is designed to be the interface between the mobile device and Marvel supported devices to allow hearing care professionals to remotely program recipients in Target CI over WiFi/cellular connection. You may access the user manual in PDF format at: https://www.advancedbionics.com/ifu Instructions for obtaining a printed version of the user manual can be found on the country-specific page. Printed IFUs will be supplied within seven days for no additional charge. AB Remote Support app - UDI-DI: 08400944CI6517YL Advanced Bionics, LLC 28515 Westinghouse Place Valencia, CA 91355 Australia Sponsor Advanced Bionics Australia Pty Ltd B2 / 12 Inglewood Place, BAULKHAM HILLS NSW 2153 Australia
Screenshots
Verdict
The clearest difference is rating: AB Remote Support at 4.6 against Nucleus® Support App's 1.9. AB Remote Support also leads on review sentiment (50% vs 28%). Nucleus® Support App's advantage is update cadence (every 3 months vs every 32 months) and iOS requirement (7.0 vs 15.0). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
AB Remote Support holds the better App Store score, 4.6 against 1.9. Both are backed by a comparable volume of ratings — 20 and 8 respectively. Written reviews point the same way: 28% of Nucleus® Support App's written reviews are positive against 50% of AB Remote Support's.
Nucleus® Support App ships an update every 3 months, AB Remote Support every 32 months. The most recent releases landed on October 7, 2026 and September 26, 2026 respectively.
| Parameter | Nucleus® Support App | AB Remote Support |
|---|---|---|
| Price | Free | Free |
| Rating | 1.9 (20 ratings) | 4.6 (8 ratings) — better |
| Positive reviews | 27.8% of reviews | 50.0% of reviews — better |
| Number of ratings | 20 — better | 8 |
| Update frequency | Every 3 months — better | Every 32 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 7.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 31 MB | 68 MB |
| Age rating | 4+ | 12+ |
| Developer | Cochlear Ltd | Advanced Bionics, LLC |
Customer experience
Nucleus® Support App
AB Remote Support
In-app purchases
Nucleus® Support App
No in-app purchases
AB Remote Support
No in-app purchases
Questions
Is Nucleus® Support App free?
Is AB Remote Support free?
Which has better reviews, Nucleus® Support App or AB Remote Support?
Do Nucleus® Support App or AB Remote Support have ads?
Which is updated more often, Nucleus® Support App or AB Remote Support?
Other comparisons
