Yuck
Boy, these other reviews aren’t kidding. This is so much harder to use than the last version. It won’t let me pick a place on the map - that’s the whole point!
This app is completely broken
The old app worked better, but forced me to update. I updated and now nothing works. I’ve tried to sign in multiple times. Create a user profile and it just doesn’t work. What a piece of garbage I can’t believe the city wasted money making this thing.
Not user friendly
This app is slow and full of unnecessary questions that slow down the reporting process. The previous app was much better. This looks like it was designed to discourage use while allowing the city to check a box saying they have an app despite how discouraging it is to use. The map is frustratingly slow. Is it scanning the entire planet to determine location before finally reaching the location I am reporting from that is sometimes incorrect? This is a terrible app that needs to be simplified.
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App is completely broken - glitched
Downloaded app today. Tried to report exposed wires on street light. Allowed upload of new image and videos and then crashed on upload of image from photo album. no problem. closed the app. reopened and now it wont allow me to place any request at all. Tried multiple times - giving up. Who in the city is responsible for this ?
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Works everytime
I use the app to report every issue I have in the city, from parking in the bike lane to signing repairs, and they always take care of it. More people in Baltimore should utilize this
Useless
Almost every issue I’ve tried to report within Baltimore city limits is met with an “out of jurisdiction” pop-up. If the city isn’t responsible for traffic signals downtown, we’ve got a major problem.
Last year I was actually able to report things, but they’re all still open. And some of them have been reports of dangerous issues. Not one resolved request, so I’m guessing it’s dysfunctional on the backend too? Is anyone even seeing these reports? What is the point of this app?
Last year I was actually able to report things, but they’re all still open. And some of them have been reports of dangerous issues. Not one resolved request, so I’m guessing it’s dysfunctional on the backend too? Is anyone even seeing these reports? What is the point of this app?
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No longer keeps your 311 requests
The app no longer keeps your 311 requests in your list. Was fine until July 10th. Since the none of my requests appear in my list so no way to track them and follow up.
Try it out for City services
Most of the ratings I’ve read relate to versions prior to the current version 6. The whole point of having an app is that the City recognizes that most residents use mobile devices in their daily lives: we aren’t usually at a computer when we run into a concern that we would like the City to address.
As an employee of Baltimore City, I've found the City’s 311 mobile app to be an incredibly useful tool for addressing community concerns efficiently. Whether it's reporting potholes, requesting trash pickup, or notifying the city about a fallen tree limb, the app is user-friendly and responses from City agencies are prompt. It's made a noticeable difference in how quickly issues are resolved in. I think the mobile app is a must-have for anyone living in Baltimore who wants to contribute to the well-being of our community!
As an employee of Baltimore City, I've found the City’s 311 mobile app to be an incredibly useful tool for addressing community concerns efficiently. Whether it's reporting potholes, requesting trash pickup, or notifying the city about a fallen tree limb, the app is user-friendly and responses from City agencies are prompt. It's made a noticeable difference in how quickly issues are resolved in. I think the mobile app is a must-have for anyone living in Baltimore who wants to contribute to the well-being of our community!
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Terrible
One cannot even submit a request using this app.
New update made app completely dysfunctional
Can’t attach photos, selecting a location is glitchy, I can’t even get it to submit a ticket. Bring back the previous update until you get this to work!
Request types fixed
This app was previously lacking most request types, but now it works again! Much more convenient than the phone system, for sure.
Stuck
The app is Stuck at a mandatory app update screen which takes you to the App Store and never goes away even though the app is up to date leaving you unable to use the app.
Request types mostly missing
This app used to work fine, but now I can only see the four "suggested" request types. The "All Requests" heading has nothing below it, and no search term I've tried, even words in the names of the suggested requests, brings up a single result. Where'd everything go?
Glitchy
Current update is not functional. Only 4 recommended service types show up and the app will not load any others.
Not good
The app isn’t working at all right now, app is on a update loop
App not working
I hope that downloading and then adding will help it? I can’t do any reports on the app. It NEEDS to be fixed!!
Constantly get errors and have to call 311
Defeats the purpose.
And I get a “blocking not entered” error constantly when entering a tree is down.
Bummer as the app is a great idea.
And I get a “blocking not entered” error constantly when entering a tree is down.
Bummer as the app is a great idea.
5.0 update: unable to access gallery, camera
New: as of writing, version 5.0 has been released, and with it a bug where users are unable to open their media galleries, or even their camera, to add photos to their SRs. This update likely still lacks the ability to upload videos as well, which is extremely annoying. Please patch this bug asap
Old: To the developers: PLEASE update this app!!! I rely on this app heavily and want to see it fully take advantage of the new hardware of the newer iPhone models. I encounter errors, including one where I tried to check the status of a BGE street light repair, and it told me the function was invalid with a bunch of code, random app crashes, significant loading times when uploading photos or videos, SEVERE compression when also doing the aforementioned, as well as lag and slow response times to clicking and map tapping. PLEASE do an optimization update for this app! So many of us still use and rely on it!!
Old: To the developers: PLEASE update this app!!! I rely on this app heavily and want to see it fully take advantage of the new hardware of the newer iPhone models. I encounter errors, including one where I tried to check the status of a BGE street light repair, and it told me the function was invalid with a bunch of code, random app crashes, significant loading times when uploading photos or videos, SEVERE compression when also doing the aforementioned, as well as lag and slow response times to clicking and map tapping. PLEASE do an optimization update for this app! So many of us still use and rely on it!!
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Parts of the app broken
Can't view past service requests. Unsure if they were submitted correctly.
Makes Home Addresses Public
I put in a complaint about not having any water (the whole block had no water) and it put my whole address on there for anyone to see. It even offers “get directions” if you open the map. My neighbors addresses were also on there. I don’t think it’s necessary to share our addresses publicly for a complaint like that.
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