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Worst Experience
1-Star Review
I am writing this review after experiencing one of the worst online shopping services.
I placed an order, but I didn’t receive any confirmation for a long time. Assuming the order hadn’t gone through, I placed the same order again. Later, both orders were confirmed.
I immediately tried contacting customer support to cancel the duplicate order, but I received no response. I also sent multiple emails, but none of them were answered. At the time of delivery, I accepted both orders, thinking I could easily return the extra item later.
However, after receiving the products, there was no return option available in the app. The online platform is not user-friendly, and the customer support is extremely poor.
My advice is not to order online from Banana Club until they improve their platform and customer service. If you want to buy their products, it’s much better to visit a physical store instead.
I am writing this review after experiencing one of the worst online shopping services.
I placed an order, but I didn’t receive any confirmation for a long time. Assuming the order hadn’t gone through, I placed the same order again. Later, both orders were confirmed.
I immediately tried contacting customer support to cancel the duplicate order, but I received no response. I also sent multiple emails, but none of them were answered. At the time of delivery, I accepted both orders, thinking I could easily return the extra item later.
However, after receiving the products, there was no return option available in the app. The online platform is not user-friendly, and the customer support is extremely poor.
My advice is not to order online from Banana Club until they improve their platform and customer service. If you want to buy their products, it’s much better to visit a physical store instead.
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Bad product and service
To Whom It May Concern,
I am writing to formally escalate an issue regarding a pending return. The customer service response has been unacceptably slow; my calls go unanswered, and I am repeatedly being asked to submit photos that I have already provided two to three times.
Please be aware that my return window closes on July 24th. The ongoing delays and lack of communication have made this an incredibly frustrating shopping experience.
I expect an immediate review of the files I have already sent and a prompt authorization of my return before the window expires.
I am writing to formally escalate an issue regarding a pending return. The customer service response has been unacceptably slow; my calls go unanswered, and I am repeatedly being asked to submit photos that I have already provided two to three times.
Please be aware that my return window closes on July 24th. The ongoing delays and lack of communication have made this an incredibly frustrating shopping experience.
I expect an immediate review of the files I have already sent and a prompt authorization of my return before the window expires.
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Response from developer
We're sorry for your experience. This is not the level of service we aim to provide. Please share your order details with us at customercare@bananaclub.co.in, and we'll review your case on priority and assist you as quickly as possible.
Banana club = SCAM
I am compelled to publicly document my experience with Banana Club due to what appears to be a complete failure of customer service and refund handling. I placed an order in March and initiated a return request within the required timeframe. One of my returns was misplaced by the company, despite my repeated efforts to resolve the matter. Over the course of several weeks, I made numerous phone calls, yet the automated support system consistently prevented me from reaching a human representative. I also sent multiple emails, all of which were ignored. When I finally managed to speak with a customer service representative, I was informed that my complaint was “too late,” despite the fact that the delays were caused by the company’s own failure to provide adequate customer support or respond to my communications. This response is both unacceptable and deeply concerning. After repeated follow-ups and multiple return requests, Banana Club finally collected one of the returned items on 12 May. However, as of today, I have still not received my refund. Given the pattern of delays, lack of communication, and failure to honor refund obligations, I have serious concerns regarding the company’s business practices. I am formally putting Banana Club on notice that I intend to pursue all available legal remedies, including filing complaints with the appropriate consumer protection authorities and initiating legal proceedings if necessary. I will also continue to publicly document my experience to ensure that other consumers are aware of the risks involved. To anyone considering purchasing from Banana Club: exercise extreme caution. Based on my experience, I cannot recommend this company. Consumers deserve transparency, accountability, and timely resolution of legitimate refund claims—standards that, in my case, Banana Club has failed to meet. If my refund is not processed immediately, I will proceed with formal legal action and seek all remedies available under consumer protection laws.
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Response from developer
We're sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. We'd like to review your case and help resolve any outstanding concerns. Please email your order details to customercare@bananaclub.co.in, and our team will investigate the matter and assist you at the earliest.
Bad experience
I purchased shirts and trousers from Banana Club after seeing their advertisements and positive promotions online. Unfortunately, my experience was disappointing.
The sizing was not accurate, the fabric quality felt very cheap and highly synthetic, and the shirt buttons looked flashy and unsuitable for formal wear. The biggest issue was the exchange policy. Although the website highlights easy returns/exchanges, products purchased under BOGO offers have significant restrictions. Color exchange was not allowed, and even for a size exchange, an additional charge was required.
I understand sale items may have different policies, but such restrictions should be made much clearer before purchase. Overall, the quality and customer-friendly experience did not match the expectations created by the marketing.
The sizing was not accurate, the fabric quality felt very cheap and highly synthetic, and the shirt buttons looked flashy and unsuitable for formal wear. The biggest issue was the exchange policy. Although the website highlights easy returns/exchanges, products purchased under BOGO offers have significant restrictions. Color exchange was not allowed, and even for a size exchange, an additional charge was required.
I understand sale items may have different policies, but such restrictions should be made much clearer before purchase. Overall, the quality and customer-friendly experience did not match the expectations created by the marketing.
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Response from developer
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We value your comments regarding the product quality and exchange process, and we'll share them with our team as we continue to improve our products and services. If you'd like us to look into your concerns further, please reach out to us at customercare@bananaclub.co.in with your order details, and our team will be happy to assist you.
