Customer care worst service
I expected much better service, but unfortunately, this experience was frustrating. I would not recommend Banana Club if you need your order on time.
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Worst Experience
I am writing this review after experiencing one of the worst online shopping services.
I placed an order, but I didn’t receive any confirmation for a long time. Assuming the order hadn’t gone through, I placed the same order again. Later, both orders were confirmed.
I immediately tried contacting customer support to cancel the duplicate order, but I received no response. I also sent multiple emails, but none of them were answered. At the time of delivery, I accepted both orders, thinking I could easily return the extra item later.
However, after receiving the products, there was no return option available in the app. The online platform is not user-friendly, and the customer support is extremely poor.
My advice is not to order online from Banana Club until they improve their platform and customer service. If you want to buy their products, it’s much better to visit a physical store instead.
Response from developer
We’re truly sorry for the experience you’ve had with your orders and customer support. We understand how frustrating it must have been to receive duplicate orders, be unable to cancel one, and then face difficulty with the return process. We also apologize for the lack of response to your emails and the inconvenience caused by the app experience. Please reach out to us at customercare@bananaclub.co.in with your order details. Our team will review your case and assist you with the best possible resolution. We sincerely value your feedback and are working to improve both our app experience and customer support.
Bad product and service
I am writing to formally escalate an issue regarding a pending return. The customer service response has been unacceptably slow; my calls go unanswered, and I am repeatedly being asked to submit photos that I have already provided two to three times.
Please be aware that my return window closes on July 24th. The ongoing delays and lack of communication have made this an incredibly frustrating shopping experience.
I expect an immediate review of the files I have already sent and a prompt authorization of my return before the window expires.
Response from developer
We're sorry for your experience. This is not the level of service we aim to provide. Please share your order details with us at customercare@bananaclub.co.in, and we'll review your case on priority and assist you as quickly as possible.
Scammers
#Scammer
Response from developer
We're sorry to hear about your experience. Customer satisfaction is important to us, and we'd like to investigate this further. Please reach out to us at customercare@bananaclub.co.in with your order details, and our team will be happy to assist you.
