Unprofessional
The products may be good, but the overall shopping experience is affected by the lack of reliable customer service. I hope they improve their support team and customer handling process in the future. Not recommended based on my experience.
Response from developer
We sincerely apologize for the inconvenience caused. After reviewing the details, we can confirm that the refund for two of your products is currently being processed. Additionally, the pickup for your remaining product will be completed within the next 2 business days. If you have any further questions, please reach at +918884477728
Cheap quality fabric
What’s even more frustrating is the return policy. It feels misleading and complicated. Important details are not clearly mentioned upfront, and when you actually try to return the product, you realize there are restrictions that weren’t obvious at the time of purchase.
At this price point, customers expect better quality and transparent policies. Unfortunately, this product fails on both fronts. I would not recommend it.
For purchase use app and for return use website 🧐
If you are using the same platform to sell your products, it is reasonable to expect that:
• The order, return, and refund status are consistently updated on the app/website.
• Customers can place written requests and track them directly through the same app not redirecting the website and making process complex so that customer may not able to return.
Response from developer
We’re truly sorry for the inconvenience and understand how frustrating this experience must have been. Your concerns regarding order, return, and refund tracking have been noted and shared with our team. Inputs like yours help us improve.
Never order multiple items online
Response from developer
We’re really sorry for the inconvenience and understand how frustrating this experience must have been. Orders may sometimes be shipped in multiple packages due to availability across different warehouses, which can cause partial deliveries. We sincerely apologize for the delay in the refund and understand your concern. Please note that applied discounts are not eligible for refund in case of cancellations or returns. Your feedback has been noted and shared with the team, as it helps us improve our processes and communication.
Do not Shop from the app
Response from developer
We’re sorry for the inconvenience and understand your concern. We strive to keep our policies transparent and mention return/exchange details on the product page, including during sale periods. Your feedback about better visibility has been noted and shared with the team for improvement.
