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Worst Experience
I am writing this review after experiencing one of the worst online shopping services.
I placed an order, but I didn’t receive any confirmation for a long time. Assuming the order hadn’t gone through, I placed the same order again. Later, both orders were confirmed.
I immediately tried contacting customer support to cancel the duplicate order, but I received no response. I also sent multiple emails, but none of them were answered. At the time of delivery, I accepted both orders, thinking I could easily return the extra item later.
However, after receiving the products, there was no return option available in the app. The online platform is not user-friendly, and the customer support is extremely poor.
My advice is not to order online from Banana Club until they improve their platform and customer service. If you want to buy their products, it’s much better to visit a physical store instead.
Bad product and service
I am writing to formally escalate an issue regarding a pending return. The customer service response has been unacceptably slow; my calls go unanswered, and I am repeatedly being asked to submit photos that I have already provided two to three times.
Please be aware that my return window closes on July 24th. The ongoing delays and lack of communication have made this an incredibly frustrating shopping experience.
I expect an immediate review of the files I have already sent and a prompt authorization of my return before the window expires.
Response from developer
We're sorry for your experience. This is not the level of service we aim to provide. Please share your order details with us at customercare@bananaclub.co.in, and we'll review your case on priority and assist you as quickly as possible.
Banana club = SCAM
Response from developer
We're sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. We'd like to review your case and help resolve any outstanding concerns. Please email your order details to customercare@bananaclub.co.in, and our team will investigate the matter and assist you at the earliest.
Bad experience
The sizing was not accurate, the fabric quality felt very cheap and highly synthetic, and the shirt buttons looked flashy and unsuitable for formal wear. The biggest issue was the exchange policy. Although the website highlights easy returns/exchanges, products purchased under BOGO offers have significant restrictions. Color exchange was not allowed, and even for a size exchange, an additional charge was required.
I understand sale items may have different policies, but such restrictions should be made much clearer before purchase. Overall, the quality and customer-friendly experience did not match the expectations created by the marketing.
Response from developer
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We value your comments regarding the product quality and exchange process, and we'll share them with our team as we continue to improve our products and services. If you'd like us to look into your concerns further, please reach out to us at customercare@bananaclub.co.in with your order details, and our team will be happy to assist you.
No support provided for return
Response from developer
We're sorry to hear about your experience with the return process. We understand how inconvenient it can be when a return cannot be initiated through the app and when self-shipping becomes necessary. Your feedback regarding return pickups and overall convenience is valuable to us and has been shared with the relevant team for review. Please reach out to us at customercare@bananaclub.co.in with your order details, and we'll do our best to assist you with your concern.
Order status and return exchange check
I ordered jeans of wrong size soo i exchanged it with a size larger but their order checking and return and exchange checking system is worst they direcy you to the web page then you put you details there again despite having in that in the app and much much drawbacks of the app are there
Response from developer
Thank you for your feedback. We're glad to hear that you liked the quality of our products. We apologize for the inconvenience you faced during the exchange process and appreciate your comments regarding the return/exchange flow and app experience. We're continuously working to improve our systems and make the process smoother for our customers. If you have any specific concerns, please reach out to us at customercare@bananaclub.co.in, and we'll be happy to assist you.
Worst quality and Support Team
I initiated a return/refund request for all the shirts, however only 4 items have been picked up so far. The remaining shirts that were also marked for return are still pending pickup, which is frustrating and inconvenient.
This kind of partial service and delay in handling returns is unacceptable. I request the team to immediately arrange pickup for the remaining shirts and process the refund without further delay.
Overall, this experience has been very unsatisfactory, both in terms of product quality and customer service.
Response from developer
We’re really sorry for the inconvenience and your experience. This is not the standard we aim to provide. Please share your order details at customercare@bananaclub.co.in , and we’ll prioritize arranging pickup for the remaining items and process your refund at the earliest.
Sizes Are Far Away from Inaccurate👎
This discrepancy is present even in their pleated pants..
When I tried to return or exchange.. there's no option..the app is just stupid for contacting..and when tried contacting them an ai bot answers and does nothing but talks to you and tells your issue has been registered and a person will call you back...and that person never calls..
It's been more than a week now..my friend never got his refund on his pleated pants order for which he sent back for refund..and I never got the call nor the exchange.
Im thinking to file a lawsuit..as my uncle is a lawyer, aunty a Judge ..because I need brands to take responsibilities instead of just selling products like sellers in a train.
Response from developer
We’re really sorry for the experience and the inconvenience caused. This is not the standard we aim to provide. Please share your order details at customercare@bananaclub.co.in , and we’ll prioritize your case to arrange exchange/refund and resolve this at the earliest.
Fraud company, scammer
I submitted a return request via their app, but it was nearly impossible to do so because of severe glitches. After six days, I finally managed to raise the request with persistent effort. Because of the app issues, I did not receive any notification about my request. When I attempted to address this with their AI agent—since reaching a human was impossible and their phone lines were unreachable—I was ignored. I escalated the matter when their human agent contacted me two weeks after my purchase, but they showed no professionalism, refused to acknowledge the app's faults, and denied my return request. The product itself is good, but their inability to properly sell and “do not know how to sell a good product” or support their products reveals a lack of competence. Their customer support is disgraceful, and I strongly suggest they invest in genuine customer care rather than relying on an AI agent. This is my first and last purchase. Despite liking the product, their poor customer service and unprofessionalism will prevent them from succeeding in this business, especially as they charge 100 rupees per product for returns amid such substandard support.
Response from developer
We’re really sorry for your experience and the inconvenience caused. This is not the standard we aim to deliver. We’re actively working on improving our app and support experience. Please share your order details at customercare@bananaclub.co.in, and we’ll look into this on priority.
Welcome to Cheap Club NEEL BAFNA
Response from developer
We’re really sorry to hear about your experience. This is not the quality or service standard we aim to deliver. We sincerely apologize for the inconvenience caused and the delay in response. Please share your order details with us at customercare@bananaclub.co.in, and we will look into this on priority and resolve it for you.
Banana Club❌My Favourite Home ✅
Response from developer
Thank you so much for your kind words! We’re glad you loved our collection, quality, and shopping experience. Your support truly means a lot to us, and we look forward to styling you again soon
Order
Response from developer
We sincerely apologize for the inconvenience caused. This is not the experience we intend to deliver. Please raise an email to customercare@bananaclub.co.in with your Order ID, and our team will review and resolve this on priority.
Don’t buy anything guys
Don’t waste your money on this app they are pathetic
Response from developer
We’re sorry for the experience and understand your frustration. Refunds and exchanges are subject to policy timelines, but lack of proper support is not acceptable. Please share your order ID with our support team via email or the app so we can review your case and assist wherever possible.
Poor customer service
Response from developer
We’re truly sorry for the inconvenience caused. Receiving the wrong size and facing delays from support is not acceptable. Please contact our customer care team with your order ID so we can resolve this on priority and assist you with the exchange.
Received another product
Response from developer
We’re truly sorry for this experience. Receiving an incorrect product and facing poor support is not acceptable. This is not the service standard we aim for. Please contact our support team with your order ID so we can review this urgently and assist you.
Scam
Response from developer
We’re sorry to hear about your experience and truly regret the inconvenience caused. This is not the quality or service we aim to deliver. Please reach out to our support team with your order ID so we can review your concern and assist you further.
Worst Shopping Experience.
Response from developer
We sincerely apologize for the inconvenience you’ve faced. Please share your order number and registered mobile number with us at customercare@bananaclub.co.in or via WhatsApp on our support team number so we can immediately check the pickup status with our logistics partner and ensure your replacement or refund is processed at the earliest.
Poor quality and worst customer service
Response from developer
We regret to know you had this experience. Our return and COD policies are clearly mentioned to ensure transparency for all customers. Please reach out to customercare@bananaclub.co.in with your order details — we’ll make sure to check and help resolve your concern promptly.
Horrible Experience with Banana Club - No reponse , No refund !
Response from developer
We’re sorry that your experience did not meet expectations. Customer satisfaction is important to us, and we’d appreciate the opportunity to assist you. Please share your concern and order details with us at customercare@bananaclub.co.in so our team can help resolve the issue.
